The condition of our room wasn't great. Shabby is the best way I can describe it. There were significant signs of wear and what appeared to be poor attempts at repairing and/or covering them up. The staff was just ok sometimes seeming to treat the hotel like their own home (smoking just outside the front door, walking around the lobby, and carrying on casual personal conversations with each other in loud voices, etc.) In general, it wasn't that big a deal but I expected better from a Hyatt in one of the ritzier suburbs of Chicago.