评分基于 1,553 条真实点评
4.6 客房清洁度
4.5 服务和员工
4.4 客房舒适度
4.6 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
I didn’t like how I got treated for been Mexican
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
Lovely resort
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
Staff could be friendlier
酒店管理层的评论
2024年5月30日，回复：酒店管理层 Hotel Riu Palace Costa Mujeres
Dear Paul,Thank you for your review and feedback following your recent visit. As all guests are valuable to us, we are sorry for not delivering the experience you expected from us.Your comments will be shared with our team so that we can look into this more thoroughly to ensure that you have a much more positive experience next time.Best Regards,Hotel Riu Palace Costa MujeresOnline Reputation Manager
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
We stayed 7 days, 2 days housekeeper did not clean at all, those days we got cleaning we did not get no towels, basicly I had to call every day for towels
酒店管理层的评论
2024年5月30日，回复：酒店管理层 Online Reputation Manager
Dear Valentin,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay and that it impacted your experience.We hope you are not deterred from choosing to stay with us again in the future.Warm regards,Hotel Riu Palace Costa MujeresOnline Reputation Manager
用户：真实旅客
发布日期：2024年5月25日 发布在：Expedia
The property and staff was great!
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
I just wish the pools were colder everything else was amazing
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
I really did like this place. The water color was SPECTACULAR!!! It’s a clean place. Nice workers. The food was just ok - nothing special. Great pools! I unfortunately they are doing construction next door so my swim up pool wasn’t relaxing :( But I did like how they have several pools and they aren’t too crazy loud - you can relax by the ocean and not hear the pool music. That was great. Went for a wedding. It was fantastic!! Gorgeous backdrop. A great place for families. Nephews loved the water park. For the price it was great.
