7/10 Good! (1,040 reviews)
Likes:
*If you don’t read anything else, please read this, preferred is the only way to go to have access to all 3 resorts and the best food
*Oceana, Windows, Cafe Gohan, and Boudreaux’s were all amazing dining options
*Emmanuel at Boudreaux’s was great
*Carolina and Kenia at Oceana were great
*Attentive beachside waitresses and concierge
*Sergio from the vacation club gave us great service while we thought through whether or not to join
Dislikes:
*If you need AC, you must stay in your room - as most restaurants don’t have AC, & are only covered w/NO fans
*Music - none! We need to hear the sounds of Mexico, we need to feel like we’re on vacation in Mexico!
*Secrets is a 5 star hotel, but Dreams is the newest property w/swim-up pools that face the ocean, & it looked amazing, newer & designed much better (book room 3414 B)
*Secrets is dated - the paint outside is chipping, curtains had holes in them, bedroom AC kept us up, sounded like someone was dragging metal across concrete
*Food in other restaurants were not good - especially the pizzeria - they have a wood burning oven (they do), they do not use it - the pizza was the worst I’ve ever had - seems like it was microwaved (there were hardly any kids or families in this restaurant)
*There is different level of service depending on where you go, so do yourself a favor, go to the restaurants mentioned under likes (I was shocked some of the staff actually had jobs based on some of the level of service provided)
Reviewed on May 13, 2024