4/10 Poor
donald charles
Traveled with family
May 28, 2024
Disliked: Staff & service, property conditions & facilities
Went to Cozumel so I could dive. Once arriving on my first day, I went to the dive shop to book dives as usual. The staff said sorry señor I am booked for the week. I have no open spots. That was the first since I’ve been going to Cozumel That a dive shop was not able to. Accommodate me.. The second issue we had was the music at the pool. Several people asked the staff to turn down the music, so we could talk to each other. The entertainment director said we could go to our room if we didn’t like it. It was an activity area. I went to the front desk, asking to speak to the manager with five other guests, they did nothing. I do think the waiters and waitresses did a fantastic job, the food was good. The third issue was cruise ship guests invading the resort, from my understanding the cruise ship has a deal worked out with the resort that cruze guests can come and eat and drink all they want for $25 a day. So during the day there was 40 to 50 people from different cruise lines with kids and diapers swimming in the pool. They only had one pool. I would not go there a second time because of the three issues we had
donald charles
Stayed 9 nights in May 2024