2/10 糟糕
Allen
与家人及幼儿出行
2024年06月2日
满意:服务设施
不满意:住宿条件和设施,清洁度
My trip that I booked with this hotel ended very early. My family and I got to the hotel and wanted to enjoy some swimming since we do not have a pool. We like to spend the night away in hotels and the kids swim their hearts out. This is typically followed by ordering pizza and watching movies. A staycation most would call it. Not this time. When we got to the hotel the front desk lady was nice but broke the news that there was a $100 deposite for the room we booked. I’ve never paid for a deposite for a hotel. Usually that is covered in the price of paying for the room. Unfortunately, we had the no refund option so it was either lose our money or have fun and take care of the room. Easy option there for us. We got to our room dropped our bags and went straight to the pool. The pool area was the only nice thing about the hotel. When returning to our room, we entered the bathroom to rinse off. After shutting the bathroom door we found the door covered in mold. The inside and outside of the door. We then inspected the rest of the room and noticed water damage all over the wall and mold on the wall. We have 4 small kids in my family. Exposing our young ones to mold is not at the top of the to do list. So we took pictures, grabbed our bags, and informed the front we were leaving. My family and I will never stay at this hotel again
Allen
2024 年 6 月入住 1 晚