2/10 糟糕
Tanner M.
2024年05月16日
不满意：清洁度
Nightmare stay when the ceiling collapsed
About a month prior to the trip we looked at the house and noticed in the reviews people were mentioning the stairs to the beach were destroyed in a storm. We had to reach out to them about the stairs and it took 2 weeks to get a response confirming we did not have beach access. We looked at renting a different house, but there was nothing available.
The house was generally clean, but it had ants everywhere in the kitchen. We put all of our food in the cupboards to avoid the ants, but on day 2 of our stay, when I went to put sugar in my coffee, ants also came pouring out of the sugar container (that had been in the cupboard) into my coffee (yuck!). We had also noticed a crack on the ceiling above the kitchen counter. On Tuesday, this crack was much bigger so I reached out to the Vacasa (property management company) as outlined on the refrigerator. In the one hour it took to contact someone (corporate) and waiting for a reply which Vacasa will only do through text, a large portion of the ceiling came crashing down in the kitchen. It took 4 hours to get a hold of someone. They only communicate via text and I had to complain to get someone to come to the house to address it. They left the hole in the ceiling open overnight with soaking wet insulation. It reeked of mold, but Vacasa told me "mold doesn't grow in South Carolina." They knew there was a problem the week prior and they had still rented it to us. Communication was horrible. We won't stay there again.
Tanner M.
2024 年 5 月入住 6 晚