Ratings based on 993 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 30, 2024 on Expedia
Far from being a 5 star rated resort, it was maybe a 2.5, tops. In need of an urgent refurbishment
Comment from Hotel Management
Jun 1, 2024 by Viva Fortuna Beach by Wyndham, Hotel Management
Dear Darrin,Thank you for sharing your feedback about your recent stay at Viva Fortuna Beach by Wyndham.We would like to clarify that on Expedia.com, our resort is advertised as a 3.5-star property, not a 5-star. However, we regret that your experience did not meet your expectations. Please rest assured that your comments are valuable to us and will be used to improve our amenities and services.Thank you once again for your input. We hope to have the opportunity to welcome you back and restore your confidence in our resort during your next visit to The Bahamas.Sincerely,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted May 29, 2024 on Expedia
so the property was nice. the restaurant’s food was not good at all. the buffet food was good but the ladies had a nasty attitude and not welcoming. some of the staff were nice and some were very rude. the toilet barely flushed and the light in the room at night was not good. however i liked the place it was really nice and peaceful.
Comment from Hotel Management
May 31, 2024 by Viva Fortuna Beach by Wyndham, Hotel Management
Dear Destiny, Thank you for publishing your review.Our continuous commitment is to provide a quality service to all of our guests. Please be sure that your comments will be taken into consideration as they will assist us to continue improving. Please do not forget that we will be pleased to welcome you back at Viva Fortuna Beach by WyndhamBest regards,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 31, 2024 by Viva Fortuna Beach by Wyndham, Hotel Management
Dear Shaun,Thank you very much for taking the time to post your ranking. We are sorry your experience did not meet your expectations.We hope that you afford us the opportunity to serve you again at Viva Resorts by Wyndham.Kind regards,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted May 26, 2024 on Expedia
The property and beach were gorgeous, staff were all very friendly. The room we had was pretty dated but the air conditioning was super cold, that isn’t something we always find on islands. Food wasn’t bad for a buffer, a decent variety. We will definitely be back in the future.
Comment from Hotel Management
May 26, 2024 by Viva Fortuna Beach by Wyndham, Hotel Management
Dear rikki,Thank you very much for your kind comments and for taking the time to post your review. We are very pleased to learn that you enjoyed your stay at our beautiful resort and rest assured that your comments help us to reinforce our goal and efforts to keep improving our services, we also would like to express our deepest gratitude for choosing our Viva Fortuna Beach by Wyndham.We would be honored to welcome you back in a near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted May 25, 2024 on Expedia
We did the all inclusive, and this included your food and alcoholic drinks. The food was horrible. We had to go out to eat at a restaurant every night off the property. The alcohol in the drinks was watered down completely. We also had to go to the liquor store and borrow own bottle of rum, we told the bartender that we bought our own bottle of rum that wasn’t watered down and they were like wow you’ve got the Good rum
The shows were amazing very good entertainment. The view was amazing. Beach was beautiful room was clean. OK my only complaint was the food and drinks.
Comment from Hotel Management
May 26, 2024 by Viva Fortuna Beach by Wyndham, Hotel Management
Dear Shelli B,Thank you for publishing your review about your recent vacation.Our continuous commitment is to provide a quality service to all of our guests. Therefore, it is very rewarding receiving your positive feedback regarding your recent stay at our property. Please be sure that your comments will be taken into consideration, as they will assist us to continue improving. Please do not forget that we will be pleased to welcome you back to Viva Fortuna Beach by WyndhamBest regards,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted May 23, 2024 on Expedia
I like everything, shows, amenities, trips etc
Comment from Hotel Management
May 24, 2024 by Viva Fortuna Beach by Wyndham, Hotel Management
Dear Robert,Thank you for the fantastic review about your recent stay at Viva Fortuna Beach by Wyndham.It's a pleasure for us to read your positive review about our staff, services and facilities, that motivates us to keep offering a warm service.Hoping to welcome you back soon.Kind regards,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted May 20, 2024 on Expedia
For perspective on this review, I've stayed at roughly 20 all-inclusive resorts in the Caribbean.
Family getaway for 4 adults May 16-19 2024. We chose this particular resort because of their on-site scuba facility (more on this later).
The resort itself is very nice. Property is a bit older, but well maintained and kept clean. Check in was easy. Rooms are small, but adequate for two guests. Large pool area that never felt too crowded. Beach is vast and STUNNING with plenty of chairs and palm trees for some shade. You can really spread out for your own spot. For us, the beach was the best area of the resort.
As for restaurants, there are a few reservation-only restaurants and the typical buffet restaurant. We did not eat at the reservation-only restaurants. The buffet restaurant was good. About what we've experienced at other all-inclusives. Good variety and they mix up the offerings from day-to-day. There is also a beach grill for burgers, dogs, etc. As for the bars, there are two main bars. Lobby bar and beach bar. Both were fine. No top shelf booze, but your typical tropical offerings. Our complaint with the bars was that they closed the beach bar about 15 minutes earlier than posted everyday.
As for the entertainment, I can't comment on that because we did not see much of that.
Comment from Hotel Management
May 21, 2024 by Viva Fortuna Beach by Wyndham, Hotel Management
Dear David,Thank you for your review regarding your recent stay.It is very nice to read your good remarks about our services and facilities. Also, we are very happy to know that you enjoyed you stay at Viva Fortuna Beach by Wyndham.It would be our pleasure to welcome you back at Viva Fortuna Beach by Wyndham very soon.Kind regards,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted May 19, 2024 on Expedia
Everyone made us feel like home
Comment from Hotel Management
May 21, 2024 by Viva Fortuna Beach by Wyndham, Hotel Management
Dear lakesha,Thank you for the fantastic review! It is wonderful to hear that you thoroughly enjoyed your stay during this occasion. We truly appreciate it when our guests take the time to inform us about their experience at the Viva Fortuna Beach by Wyndham and we are thrilled to see that we met your expectations. It would be our pleasure to welcome you back at Viva Fortuna Beach by Wyndham very soon.Kind regards, Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted May 19, 2024 on Expedia
Beautiful but bring sun cream:)
Comment from Hotel Management
May 19, 2024 by Viva Fortuna Beach by Wyndham, Hotel Management
Dear Chelsey,We would like to express our deepest gratitude for your comments.We are very happy to know that you liked our property. We are looking forward welcoming you back in a very near future! Kind regards,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted May 16, 2024 on Expedia
The staff is amazing at Viva fortuna beach! Very welcoming and fun to be around. Each and every one of them has great personality. I will definitley be returning.
Comment from Hotel Management
May 17, 2024 by Viva Fortuna Beach By Wyndham, Hotel Management
Dear Matthew,Thanks for your kind review of our Resort, its facilities and services. We really appreciate receiving feedback from our guests and we will be certain to pass along your kind praise to our staff. It's our pleasure to have received you with us at the Viva Fortuna Beach by Wyndham and we are happy to hear that your vacation has been so great and that you feel safe with us.Thank you for recommending our Viva Fortuna Beach by Wyndham and please remember that we will be pleased to welcome you back anytime.Kind regards, Customer CareViva Fortuna Beach By Wyndhamustomer Care
