Ratings based on 971 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
by A verified traveler
Posted May 27, 2024 on Expedia
I did a last minute reservation and I didn't read the reviews until after I booked. I was kind of nervous of all the bad reviews. I didn't see any bugs, in overall cleaness is ok, I think they need to deep clean more often. When you enter there is a smell, that's true. My husband said there was a "dog's smell" in one bed, the other one was ok. And definitely the breakfast needs lots of improvements. VERY limited options and watery coffee. For $200 per nights they need to offer more. I wouldn't stay there again.
by A verified traveler
Posted May 27, 2024 on Expedia
The staff was very pleasant, friendly and respectful
However stayed two nights house keeping did not come not one time
The second floor was dirty the hallways never once got vacuumed all three days during my stay there was two dead wood roaches that were in the exact same spot during my whole stay.
Our room was not cleaned from the prior guests
There was left over stuff left in the fridge
Floor was dirty was not vacuumed
The dresser was clearly not cleaned either.
Absolutely no water pressure
Only two bath towels for 4 guest
1 hand towel
2 wash clothes
The pillows were a quarter of the size of a normal pillow
First day there went to have a family breakfast
There was mold on my daughters muffin
All there is to eat is waffles toast 2 types of cereal or the old muffins and if do not arrive as soon as breakfast starts good luck eating anything.
The smell of the second floor not sure what it was but not very pleasant
by A verified traveler
Posted May 23, 2024 on Expedia
There was a huge cockroach as soon as we went into our room
Comment from Hotel Management
May 24, 2024 by ana, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We have advised the pest control company to come and inspect the room. Once they submit a report with the management we will call and discuss the report with you. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future. Sincerely,
by A verified traveler
Posted May 20, 2024 on Expedia
Amazing staff but poor condition of hotel. Bleach smell. Stains on the furniture. Dead bugs in the tub. Rust. Stains on the walls and ceilings. Comfort was okay
Comment from Hotel Management
May 21, 2024 by ana, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay . On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
by A verified traveler
Posted May 19, 2024 on Expedia
This is $40-50 property. Hence don’t expect much from the Property.
Breakfast is pathetic and does not have much options. The room toiletries are not there, so please carry your own.
The staff is very minimal and try to avoid any contact with them, just to avoid one more disappointment
Comment from Hotel Management
May 20, 2024 by ana, Hotel Management
Thank you for taking the time to give us your feedback however I was very disheartened to read your comments. I would like to assure you that we pledge to provide the finest facilities and services for our valued guests. I would like to assure you that your genuine care and comfort is our highest mission and we will use your detailed feedback to improve our consistency in our service excellence. I would welcome the opportunity to talk to you directly and restore your faith with us if you have the time. I am available at your convenience at 409 220-3946.
by A verified traveler from Houston
Posted May 19, 2024 on Expedia
Great stay
by A verified traveler
Posted May 11, 2024 on Expedia
Comment from Hotel Management
May 12, 2024 by ana, Hotel Management
I do apologize for your inconvenience that you experienced. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
by A verified traveler
Posted May 9, 2024 on Expedia
by A verified traveler
Posted May 7, 2024 on Expedia
Had an amazing stay
