Nice place but our room was not clean. We have called room service multiple times asking to change our bed sheets which were not replaced after previous guests.
Sebastian
2024 年 5 月入住 2 晚
4/10 很差
Suzzanne Lynn
与家人出行
2024年05月27日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
I was expecting a luxury boutique hotel sadly we were disappointed. Pool area was cluttered with food trays, drinks and towels everywhere. We had to rent chairs for $99 in order to relax for 2 hours. Our room was dated with a view of the a/c unit and by the elevator which was noisy. I did not receive complimentary drink passes on one of the days as part of the bookings. Guests were golfing with their shirts off and the course had dog poop on it. Thankfully we were out enjoying the area and key west otherwise I would have checked out.
The lobby is beautiful and the welcome with champagne was enjoyable but that’s it for this property. Staff was very friendly and professional. The property has a beautiful view of the ocean and you can do excursions directly without having to travel to a marina.
Suzzanne Lynn
2024 年 5 月入住 3 晚
10/10 超赞
Kelsey
2024年05月26日
满意:清洁度、员工和服务、住宿条件和设施
Kelsey
2024 年 5 月入住 4 晚
8/10 还可以
Sana
与家人及幼儿出行
2024年05月25日
满意:员工和服务,清洁度
It was a good experience however the AC units really needs to be updated. Very loud and the AC in our accomodation kept leaking water.
Sana
2024 年 5 月入住 3 晚
8/10 还可以
sheena
与家人及幼儿出行
2024年05月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a great property for us with a young child in tow. Beautiful grounds.
sheena
2024 年 5 月入住 5 晚
10/10 超赞
Karen
2024年05月21日
满意:住宿条件和设施,清洁度
Karen
2024 年 5 月入住 1 晚
10/10 超赞
Nancy
2024年05月21日
Rooms are very quiet. We had two small children and we were worried we would hear neighbors or we would bother them but you couldn’t hear anything in next room. Hotel was fully book3d
Nancy
2024 年 5 月入住 3 晚
2/10 糟糕
Yani
2024年05月19日
满意:服务设施,清洁度
不满意:员工和服务
Unreliable WiFi, overall staff was decently nice. The shuttle service was very useful and the gentlemen running it were SUPEr nice.
Had a lot of issues with the bathroom (sink was leaking into the counter, hot water in the sink and shower did not work). The manager told me it was “user error.” As someone very educated, I was disappointed this was the response was given as if I am an idiot. I politely asked her to change her choice of words in the future. No late check out available so don’t waste your time.
I would never return after this experience.