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Galaxy Hotel

4.0 star property
Family-friendly hotel with full-service spa connected to a shopping center in Kraków

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Galaxy Hotel

Front of property - evening/night
Front of property - evening/night
Business Twin Room | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Breakfast, lunch, dinner served; international cuisine
Lobby
Reviews
9.0

Wonderful

Popular amenities

  • Pool
  • Breakfast available
  • Hot TubHot TubHot Tub
  • Free WiFiFree WiFiFree WiFi
  • Spa
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
ul. Gesia 22a, Kraków, Lesser Poland, 31-535
  • Popular LocationOskar Schindler Factory14 min walk
  • Popular LocationMain Market Square4 min drive
  • Popular LocationRoyal Road5 min drive
  • AirportKraków (KRK-John Paul II - Balice)29 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Very good location, close to the market where you can eat, go to the cinema or do some shopping, literally 3 minutes on ...
Feb 4, 2024
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Room options

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Standard Double Room

9.3/10 Wonderful

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Down duvet
  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite

Suite | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Suite

9.6/10 Exceptional

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Hypo-allergenic bedding
Down duvet
  • 301 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Business Twin Room

Business Twin Room | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Business Twin Room

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillowtop bed
  • 226 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Business Double Room

Business Double Room | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Business Double Room

7.7/10 Good

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillowtop bed
  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Standard Twin Room

9.5/10 Exceptional

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Down duvet
  • 205 sq ft
  • Sleeps 3
  • 2 Twin Beds

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Reception
AC Hotel by Marriott Krakow
Pool
Spa
Free WiFi
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9.4 out of 10, Exceptional, (284)
The price is $107
$115 total
includes taxes & fees
Jun 16 - Jun 17
AC Hotel by Marriott Krakow

About the neighborhood

Kraków

Located in Kraków City Centre neighborhood, Galaxy Hotel is connected to a shopping center. Oskar Schindler Factory and Wawel Castle are cultural highlights, and some of the area's notable landmarks include Royal Road and Wieliczka Salt Mine. Traveling with kids? Consider Park Wodny and Kraków Zoological Gardens. Discover the area's water adventures with kayaking and rafting nearby, or enjoy the great outdoors with ecotours and hiking/biking trails.
Visit our Kraków travel guideOpens in a new window

What's nearby

  • Oskar Schindler Factory - 14 min walk
  • Main Market Square - 4 min drive
  • Royal Road - 5 min drive
  • Wawel Castle - 7 min drive
  • St. Mary's Basilica - 8 min drive

Getting around

  • Turowicza Station - 6 min drive
  • Kurdwanów P+R Station - 6 min drive
  • John Paul II - Balice Airport (KRK) - 29 min drive

Restaurants

  • Costa Coffee - 2 min walk
  • Mazaya Falafel - 8 min walk
  • Jeff's - 5 min walk
  • Laba Bistro - 4 min walk
  • Knitted Coffee - 12 min walk

About this property

Galaxy Hotel

Upscale family-friendly hotel located in Kraków City Centre
Near Oskar Schindler Factory and Royal Road, Galaxy Hotel provides shopping on site, a coffee shop/cafe, and dry cleaning/laundry services. Active travelers can enjoy ecotours at this hotel. Indulge in a body wrap, a Thai massage, and a manicure/pedicure at the onsite spa. The on-site international cuisine restaurant, Andromeda, offers breakfast, brunch, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym.
Other perks at this hotel include:
  • An indoor pool and a children's pool
  • Limo/town car service, buffet breakfast (surcharge), and self parking (surcharge)
  • Express check-out, express check-in, and babysitting (surcharge)
  • Multilingual staff, massage treatment rooms, and an elevator
  • Guest reviews give top marks for the first-rate property condition
Room features
All 205 rooms feature comforts such as laptop-compatible safes and air conditioning, as well as perks like free WiFi and sound-insulated walls.
Extra amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with tubs or showers and free toiletries
  • 32-inch LCD TVs with satellite channels
  • Refrigerators, electric kettles, and housekeeping

Languages

English, German, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Train station shuttle on request
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (PLN 60 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: PLN 50 for adults and PLN 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Andromeda

Things to do

  • 24-hour gym
  • Children's pool
  • Ecotours
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Piano
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (4,844 square feet of space)
  • Meeting rooms

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Built in 2011
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 8 to January 21:
  • Sauna
  • Spa
  • Spa tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PLN 100.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 50 for adults and PLN 25 for children
  • Airport shuttle fee: PLN 110 per vehicle (one-way)
  • Self parking fee: PLN 60 per day
  • Rollaway bed fee: PLN 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Galaxy Hotel Krakow
Galaxy Krakow
Hotel Galaxy
Galaxy Hotel Hotel
Galaxy Hotel Kraków
Galaxy Hotel Hotel Kraków

Frequently asked questions

Does Galaxy Hotel have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access starts at 8:00 AM. The pool is closed seasonally each year from January 8 to January 21.

How much does it cost to stay at Galaxy Hotel?

As of Jun 3, 2024, prices found for a 1-night stay for 2 adults at Galaxy Hotel on Jun 9, 2024 start from $103.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Galaxy Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Galaxy Hotel?

Self parking is available for PLN 60 per day.

What time is check-in at Galaxy Hotel?

Check-in start time: 2 PM; Check-in end time: 5:30 AM. Late check-in is available during limited hours.

What time is check-out at Galaxy Hotel?

Check-out is at noon.

Does Galaxy Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 110 per vehicle applies.

Where is Galaxy Hotel located?

This family-friendly Kraków hotel is located in the historical district, within a 15-minute walk of Galeria Kazimierz and Oskar Schindler Factory. Royal Road and Main Market Square are also within 1 mi (2 km).

Reviews

9.0

Wonderful

Rating 10 - Excellent. 552 out of 1001 reviews" "
Rating 8 - Good. 370 out of 1001 reviews" "
Rating 6 - Okay. 52 out of 1001 reviews" "
Rating 4 - Poor. 14 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and facilities available very spacious and clean the only thing that wasn’t very nice was the breakfast fish, meats, salad etc at breakfast but apart from this it was perfect!
Stayed 3 nights in Apr 2024

10/10 Excellent

Tony

Stayed 5 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, close to the market where you can eat, go to the cinema or do some shopping, literally 3 minutes on foot.. It's about 25 minutes on foot to the center and the market square, but you can see a lot along the way.. It's good that it's not in the center. because it's quiet and people don't move around
Stayed 13 nights in Jan 2024

8/10 Good

Justyna

Business traveler
Liked: Cleanliness, staff & service
good for the price
Stayed 2 nights in Nov 2023

10/10 Excellent

Tom

Stayed 4 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Sep 2023

4/10 Poor

Dylan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was very rude and uncouth at the reception desk. Especially the female staff. I tried to leave a list of sites for Schindlers list and the night staff wanted it and the next morning the woman at the front desk gave me soo much lip about it I could not believe it! First she said I may need it and I'm like, duhh I created it for you, then she says they didnt tell her about it and I'm like oh my god woman just give to to the people that are there at night so you all can explain to tourist where certain interesting Schindler's list sites are. The customer service in Poland is the worse! I could not believe how rude the females were at the front desk. All they wanted to do was say "no" or we "we don't know" or "we don't have". This hotel needs to seriously train the staff on how to communicate properly and provide customer service at the highest level!
Stayed 5 nights in Jun 2023

8/10 Good

Caleb

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff where very helpful and kind.
Stayed 1 night in Jun 2023

10/10 Excellent

Antony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was just off of the central historic area, on the river, and on the corner of the Jewish Quarter - full of great restaurants. The location was good with plenty of sites to visit around it. The hotel was clean and quiet. The staff were friendly and the stay was enjoyable. The spa was relaxing and the breakfast was un-hurried with plenty of choice.
Stayed 4 nights in May 2023

10/10 Excellent

Kirsty

Stayed 10 nights in Dec 2022

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, clean, uncrowded, tasty food. Everything about our stay was very pleasant. I would certainly recommend and would be happy to stay again if ever in Krakow in the future.
Stayed 3 nights in Apr 2023

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotelbwas world class. The reception staff were incredibly helpful and everything about the hotel was perfect. The bar area, swimming pool, breakfast area were so nice. The room was great with an excellent comfortable bed. Looking forward to returning.
Stayed 2 nights in Mar 2023

8/10 Good

Cezary

Business traveler
Liked: Cleanliness, room comfort
Może być, ale ...
Kilka lat temu miałem wrażenie, że hotel jest świetny; aktualnie już nie jest, check-in /check-out w recepcji to droga przez mękę i strata 30 minut, miła obsługa jest marnym pocieszeniem. Nieczynne jaccuzi odgrodzone taśmą, wygląda jak na budowie, zero estetyki.
Stayed 1 night in Oct 2022

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Hotel beautiful, staff spoke good English and very helpful. You need to download Uber to get around. Spa suite awesome shame jacuzzi broken. Restaurant has limited choice for allergies which is awfully disappointing.
Stayed 2 nights in Oct 2022

4/10 Poor

Denise

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I enjoyed the gluten free options on the menu the wheel chair access for my father. It was very disappointing that only 1 channel on the tv (CNN) was in English; then thevlast 4 days of my visit, CNN was no longer available. There was no option for netflix, amazon prime etc.. I spoke to the ladies at the front desk about this, and they said that there isn't anyhing that they can do about it.
Stayed 10 nights in Oct 2022

10/10 Excellent

Erin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Oct 2022

2/10 Terrible

Karen

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
This was a family trip with my 6 year old son and elderly mother. The staff were ok at check in however later on our arrival day the staff were absolutely unprofessional, treated us like they didn’t think we should have been guests. I had asked for some milk for my son (a cup/glass) and was given various responses and finally that it was not included in the amenities. However, if that was the case, why would they put coffee/tea in the room with a kettle? On day 2, we left for our tour early morning and on return after a long day, the room was attended by housekeeping as they changed the floor towel in bathroom however did not tidy up the room or provided some new towels. I took a picture and showed to the receptionist staff and they had to get someone to go and tidy up the room. Generally, it’s not a place I’d recommend to anyone! The staff were rude and discriminated against me and my family. They should put on their website “white European/white Other” only! Absolutely horrible accommodation and I was truly disappointed!
Stayed 2 nights in Oct 2022

10/10 Excellent

Annalee, glendale

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Good staff and clean room
Stayed 2 nights in Sep 2022

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in one of the Suites which was extremely well laid out and had everything we could want - with a lovely view of the river. The pool and leisure facilities were great - just right for relaxing before going out for dinner. The hotel has such a wide variety of places to eat within a 30 minute walk, and great transport links nearby. Would highly recommend the Galaxy, and will definitely stay again if in Krakow.
Stayed 6 nights in Aug 2022

10/10 Excellent

Warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and it is a lovely, friendly hotel. Location is good, although it’s about a 30 minute walk into the town, the hotel will phone a taxi for you which is between 25 and 40 zloty. The hotel breakfast is excellent and would recommend it. Would stay here again.
Stayed 4 nights in Aug 2022

10/10 Excellent

Jack

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jun 2022

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Father and sons trip
We had a great time at Galaxy Hotel and in Krakow, staff very friendly and breakfast was good value, also in a great location for old town and other attractions, when I come back to Krakow I will stay here again, a good time was had by everyone. The spa and pool was a great way to relax after a hard day’s sightseeing, great .
Stayed 4 nights in May 2022

10/10 Excellent

Andriy

Stayed 5 nights in Mar 2022

10/10 Excellent

MORGAN

Stayed 4 nights in Mar 2022