Pillowtop beds, in-room safe, desk, blackout drapes
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Reviews of Horseshoe Las Vegas

4 out of 5
Horseshoe Las Vegas
3645 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.8

Good

Rating 10 - Excellent. 4693 out of 11763 reviews" "
Rating 8 - Good. 3337 out of 11763 reviews" "
Rating 6 - Okay. 1801 out of 11763 reviews" "
Rating 4 - Poor. 1040 out of 11763 reviews" "
Rating 2 - Terrible. 892 out of 11763 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ivan

Was told that my room would be available for check in at 4pm. Flight lands at 10pm and we arrive for check in to be told that they overbooked the hotel and myself and at 30 other people in line that we don’t have a room ready. It took an additional hour for them to give me a different room to what I had booked, my friend who also had a room there was sent to an entirely different hotel and told they needed to leave that other hotel by 10 to check back in at the horshoe. From that to the time wasted again the next day getting the room I originally booked and paid for, they did nothing to compensate for the trouble and time wasted. I asked for a late check out to make up for it and they said it would be $50 for an extra 2 hours. Shower was dirty n both rooms with pictures to prove it. Ridiculous
Stayed 2 nights in May 2024
Response from Doug on May 29, 2024
Hello Ivan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always amazing and clean when you arrive… the smell as soon as you hit the casino floor is just amazing… thanks for all you guys do here it’s greatly appreciated!! Keep working hard!! Thank you to all!!
Stayed 2 nights in May 2024
Response from John on May 29, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in May 2024
Response from Michelle on May 28, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Deena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this property. Walking distance to lots of things , clean and fun. Would definitely stay again .
Stayed 3 nights in May 2024
Response from Latrice on May 28, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed it! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time. Everyone was nice and helpful. Definitely will be back to a Caesar’s property and it will most likely be the Horseshoe again.
Stayed 4 nights in May 2024
Response from ALM on May 28, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Marie

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I didn’t like no microwave or refrigerator in the room
Stayed 3 nights in May 2024
Response from ALM on May 28, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Yajaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Doug on May 29, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Hali

Traveled with group
Liked: Staff & service
So expensive
Stayed 4 nights in May 2024
Response from ALM on May 28, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jose Pedro Segovia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in May 2024
Response from John on May 28, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Joe

Worst class of guests, can tell the dont so the best job cleaning due to the type of people that stay here
Stayed 1 night in May 2024
Response from John on May 28, 2024
Hello Joe, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in May 2024
Response from Doug on May 29, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Lorna

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Our room had cobwebs with dust hanging off of them, dirty base boards, dirty doors and peeling wall paper. The ice bucket bag was never changed. The hotel definitely deteriorated since last year.
Stayed 4 nights in May 2024
Response from Doug on May 28, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Cole Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from John on May 29, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Jose R.

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff needs to familiarize themselves with Kiosk options when questions are raised.
Stayed 1 night in May 2024
Response from Michelle on May 27, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Shari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in May 2024
Response from Michelle on May 27, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Zaida

Stayed 3 nights in Apr 2024
Response from Michelle on May 28, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service
Good location! Nice clean hotel!
Stayed 2 nights in May 2024
Response from Latrice on May 27, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed it! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ashtyn, Van Buren

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was our first time staying in vegas and we absolutely LOVED it! the horseshoe was smack in the center of the strip and we were able to walk everywhere! the location of this hotel was immaculate, and the price was ever BETTER! even if you don’t want to go far, the hotel itself has SO much to do and room for exploration! definitely give it a try on your next time in!
Stayed 2 nights in May 2024
Response from Latrice on May 27, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Cristian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was has a great location. It also has a variety of Dining options. Easy access to Las Vega Strip.
Stayed 2 nights in May 2024
Response from Latrice on May 27, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Francisco, Tampa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2024
Response from Kimberly on May 27, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Pawel, Las vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Doug on May 27, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ellen, OAKLAND

Did my homework. Read a gazillion reviews for the Horseshoe and other properties as I had not been to Las Vegas in a long time. I had stayed at “Ballys” in the past. Took a deep breath and booked 4 nights at the Horseshoe … and it was the PERFECT choice! To address some of the issues noted in the reviews … 1) check-in was EASY and QUICK using the kiosk - I recommend this even for a tech-phobes (they have people there to help you if you need them), 2) never had a problem with slow elevators, always got one within a minute, 3) my room on floor 11 was spotlessly clean (no “snakes” … per one review), very comfy bed, dead quiet at night and blackout drapes that worked, 4) GREAT water pressure in the shower, perfect AC as I wanted it, 5) mini-frig was cold … true - no “coffee service” but I brought a hot pot and made my own (duh!), 6) internet was FAST for 2 devices, and 7) check out was quick per the kiosk (and you can check your bags for free for the day!). Best part … CENTER STRIP!!! Location, location, location! I walked to everything. My room was on the north side of the building facing the sphere so I had a sphere-show every night! That thing is very entertaining! Worst part … LOTS of smoking in the casino. Just yuck! But since the Horseshoe is connected to Paris I just ran through into Paris which had MUCH better air … or bring a gas mask for when you have to walk through the casino :) Overall, the Horseshoe was a winner and worked for me! I highly recommend it!!!
Stayed 4 nights in May 2024
Response from Christina Banks on May 26, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Sean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the sphere
Stayed 4 nights in May 2024
Response from Dan on May 25, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Pamela

Traveled with family
Great location. We have stayed at the Horseshoe Las Vegas 4 times. This year we noticed it was beginning to look run down and not as well kept. The hallway carpet on our floor was not vacuumed once in the week we stayed. We were very annoyed with the wifi as we had to phone tech support everyday to get reconnected. After paying a high resort fee we felt we did not get the service we expected. There were 2 days that house keeping did not come in and clean our room. It’s unlikely we’ll be staying at the Horseshoe again.
Stayed 7 nights in May 2024
Response from Dan on May 25, 2024
Hello Pamela, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

4/10 Poor

JOSE

Stayed 3 nights in May 2024
Response from Michelle on May 26, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Anna, River Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at check in was such a kind lady
Stayed 1 night in May 2024
Response from Dan on May 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Linda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property offers a lot of options
Stayed 1 night in May 2024
Response from Dan on May 25, 2024
Thank you for taking the time to share your thoughts. Guest satisfaction is our number one priority.

10/10 Excellent

jose, miami

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Recently renovated, rooms are clean, spacious and smoke free.
Stayed 4 nights in May 2024
Response from Doug on May 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Tahnia

Good
Stayed 4 nights in May 2024
Response from Michelle on May 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Emma

Disliked: Staff & service
Stayed 5 nights in May 2024
Response from Michelle on May 25, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 4 nights in May 2024
Response from Kimberly on May 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Cody Michael

Traveled with family
Disliked: Staff & service, amenities
Caught blackjack dealers cheating, and the only response from management and pit boss was “yeah that’s messed up”. I have a random $400 charge, on top of all the other charges to my credit card that can’t be explained as to why. When I checked in, the staff refused me accommodations I was promised when booking, and it wasn’t until I threatened to rebook my stay that they cooperated. Just wasn’t impressed. Won’t be staying again unless it’s my only option.
Stayed 4 nights in May 2024
Response from Kimberly on May 25, 2024
Hello Cody, thank you for providing your feedback on your most recent stay.  Please contact Horseshoe Las Vegas directly to speak to a member of management regarding your experience.

8/10 Good

Kaveh, Westmont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Dan on May 25, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 5 nights in May 2024
Response from Kimberly on May 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

shu wen

Traveled with family
Disliked: Staff & service
I’m check out in this morning around10:40am,I want a Question with the lady the name called Lucy Bad attitude! I feel unhappy with that! I came Vegas so many time, but in this trip, I tried horseshoe first time that made me so sad!
Stayed 3 nights in May 2024
Response from Christina Banks on May 24, 2024
Hello (guest name), I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Wesley

Traveled with group, Traveled with partner
Disliked: Property conditions & facilities
Horseshoe is definitely one of the better Caesars properties when compared ti Linq, Harrahs, and Flamingo. The room was sizable with a decent shower, though it is still due for another remodel as there are many scuffs and wears & tears on all the furniture. I will say the bed was actually quite exceptional. The elevators on the other hand were terrible and on one day it completely stopped working. This place would not be my first choice to stay a, but for impacted weekends, it is not a bad choice for a comfortable room. View is also very underrated if you are facing the highroller and sphere.
Stayed 5 nights in May 2024
Response from ALM on May 23, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Stella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Kimberly on May 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Carlos R

Traveled with family
Disliked: Staff & service
Ok hotel. You get what you pay for
Stayed 1 night in May 2024
Response from Kimberly on May 24, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, nice ubication and the rooms very spacius and comfort.
Stayed 3 nights in May 2024
Response from Kimberly on May 23, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Luz

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kimberly on May 24, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Naian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kimberly on May 24, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Samer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Line for chicken was huge and stuff was unhelpful
Stayed 2 nights in May 2024
Response from Latrice on May 22, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms have been recently renovated. The room was very clean and the view from the high roller room was excellent! I will be staying here again when I find myself in Vegas.
Stayed 4 nights in Apr 2024
Response from Latrice on May 22, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Audree

Liked: Staff & service
Stayed 1 night in May 2024
Response from ALM on May 23, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

GUMMADI MAHESHWAR

Disliked: Staff & service
Stayed 4 nights in May 2024
Response from John on May 23, 2024
Hello Gummadi, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

2/10 Terrible

DONG JAI

now i didnt check in. because , i dont have a hotel comformation number, and long line at front desk
Stayed 1 night in May 2024
Response from Kimberly on May 23, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A little pricey for the quality of hotel. Additional dining options would be nice. Waters in the room would also be good. Convenient location with a monorail stop.
Stayed 4 nights in May 2024
Response from Michelle on May 22, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Veerinder

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kimberly on May 23, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Vilwanathan

Business traveler
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 1 night in May 2024
Response from Doug on May 22, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Darcy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We picked this hotel because it was center. We have stayed there once before. Getting our room cleaned took 3 days, even after requesting twice. Wasnt impressed.
Stayed 4 nights in May 2024
Response from Dan on May 21, 2024
Hello Darcy, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.