42-inch flat-screen TV with cable channels, TV, pay movies

Reviews of The Orleans Hotel & Casino

3.5 out of 5
The Orleans Hotel & Casino
4500 W Tropicana Ave, Las Vegas, NV

Reviews

8.2

Very Good

Rating 10 - Excellent. 3486 out of 7374 reviews" "
Rating 8 - Good. 2056 out of 7374 reviews" "
Rating 6 - Okay. 957 out of 7374 reviews" "
Rating 4 - Poor. 447 out of 7374 reviews" "
Rating 2 - Terrible. 428 out of 7374 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice.
Stayed 2 nights in May 2024

6/10 Okay

Sharyn

Liked: Staff & service
No microwave or small fridge in room. No coffee pot, etc.
Stayed 3 nights in May 2024

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main reason we chose The Orleans was price. The hotel is a bit dated but it was quiet in our room. The pool hours weren’t great but I guess there is a reason for that. The show Jersey Boys was AMAZING! I would stay here again mainly because the price was right for our budget. I also hate the smoking but that is everywhere in Vegas.
Stayed 4 nights in May 2024

10/10 Excellent

Desiree

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and has everything you need
Stayed 3 nights in May 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love a hotel that has a movie theater!
Stayed 1 night in Apr 2024

10/10 Excellent

MARQUITA M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet spacious room
Stayed 2 nights in May 2024

2/10 Terrible

ARASH

Traveled with partner
Disliked: Cleanliness
My room was quite pongy with cigarette smoke.
Stayed 1 night in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
We sincerely apologize that your experience did not meet your expectations. We would like to make things right and learn from your feedback. Please don't hesitate to contact us directly through our official website so we can assist you further.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the indoor food court but did not like so much cigarette smoke near the lobby.
Stayed 4 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

6/10 Okay

Lisa

Traveled with partner
Liked: Staff & service
There a cheerleading competition there for the whole weekend, that is something that should have been disclosed…we wouldn’t have stayed there…it was horrendous
Stayed 4 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
Thanks for sharing your great experience! Hope to see you soon for more outstanding service.

8/10 Good

Steve

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed for 4 days, house keeping never cleaned room during stay. It is very family friendly though, the staff were helpful and food was above average.
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

8/10 Good

Whitney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here & was for a cheer competition. Location was off the strip but was a quick uber ride to the strip. Would stay here again as the room was nice & clean.
Stayed 4 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
We appreciate you taking the time to check out our property! We can't wait to have you back for another fantastic experience real soon.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
We appreciate you taking the time to provide positive feedback from your recent visit and we're already looking forward to your next trip!

4/10 Poor

Karol

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
Thank you for the rating. It's always our goal to provide five-star experiences in every interaction during our guests' visits. If you have feedback on how we can improve, please reach out to us directly through our property website.

10/10 Excellent

Vita

Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
Thank you for rating us five stars! We are delighted to see you enjoyed your experience and we look forward to your next visit.

6/10 Okay

ana

Traveled with family
My room wasnt the cleanest. My daughter was in a cheer competition so she needed to bathe after day one for her muscles. You could tell the tub doesn't get scrubbed after every guest. It cost $34.99 extra for a small fridge. Which they bring in so again these don't get cleaned either. Pool closes at 6pm. Staff was friendly and genuine nice to all guests even the rude ones. I do like the welfare checks is a do not disturb sign is on for 2 days.
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
Thank you for sharing feedback from your recent time at our property. We will aim to make your next trip a five-star experience.

6/10 Okay

Judith

Traveled with partner
Disliked: Property conditions & facilities
There is a foul odour in the washroom - sewer like.
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
Thanks for sharing your review. We look forward to the opportunity to welcome you back for a five-star experience in the future.

6/10 Okay

Tanya

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The room was a bit dirty (we found an empty applesauce cup under the head of our bed when we were picking up a stuffie, to start), alot of the outlets for charging did not work, and there was a tonn of basic maintenence that needed to be done (grout was peeling away significantly in the bathtub, the shower rod was very lose, tables were very dinged and dented, etc). The staff however were AMAZING! Everyone was kind and patient when faced with a million questions, and had so much positive energy to give all the guests. If the property was as great as the staff, this place would be unbeatable!
Stayed 5 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
Thank you for your rating. Our goal is to provide our guests with excellent experiences during every visit and your feedback is very much appreciated.

10/10 Excellent

jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at the property was really good. Staff was really friendly and helpful an very safe for the kids. The only downfall was the casino. Smelled really, really bad with cigarette smoke. Other than that, definitely would stay there again.
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the free parking. All the amenities were great
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
Thank you for rating us five stars! We are delighted to see you enjoyed your experience and we look forward to your next visit.

10/10 Excellent

Donald

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
been there before- know my way around
Stayed 4 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
Thank you for rating us five stars! We are delighted to see you enjoyed your experience and we look forward to your next visit.

10/10 Excellent

diego

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Me and my kids enjoyed our weekend there
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
Thanks for sharing your positive experience! We value your patronage and hope to serve you again soon with great guest service.

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service
No restaurants worth eating at.
Stayed 4 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thank you for your rating. Our goal is to provide our guests with excellent experiences during every visit and your feedback is very much appreciated.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff was friendly. We also enjoyed the food options and free valet parking!
Stayed 3 nights in Apr 2024
Response from The Orleans Hotel & Casino on May 13, 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

6/10 Okay

JASON

Traveled with family
Disliked: Amenities, property conditions & facilities
Only two pillows. The furniture is seriously outdated. Not single usb charging port and in todays time of phones and tablets that’s terrible.
Stayed 1 night in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
We appreciate you taking the time to share your rating, and we hope to welcome you back in the future for a five-star experience.

10/10 Excellent

LE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 6 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thanks for sharing your great experience! Hope to see you soon for more outstanding service.

10/10 Excellent

Kayana

Traveled with family
Liked: Cleanliness, staff & service, amenities
We stay here for cheer competitions because it’s convenient. Housekeeping is great! Room service is fast! It gets crowded for elevators but the staff is very accommodating!
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thank you for taking the time to share your wonderful experience with others! We hope to welcome you again soon for more five-star guest service.

4/10 Poor

David

Traveled with family
Disliked: Amenities, property conditions & facilities
The property is worn out. I did not feel that a “resort fee” was worth it.
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thank you for the rating. It's always our goal to provide five-star experiences in every interaction during our guests' visits. If you have feedback on how we can improve, please reach out to us directly through our property website.

10/10 Excellent

candace, murray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on May 15, 2024
Thank you so much for the five-star rating! We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked my room it was very nice, but the beds were extremely uncomfortable, making sleep difficult. Also, the room did not have a fridge. Otherwise a nice stay.
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thank you for taking the time to share your feedback. Your review is important to us and we are eager to have the opportunity to serve you again in the future.

6/10 Okay

robin

Traveled with group
Disliked: Property conditions & facilities
Meh..
Stayed 1 night in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thank you for sharing feedback from your recent time at our property. We will aim to make your next trip a five-star experience.

8/10 Good

Bekabile

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

10/10 Excellent

José

Disliked: Staff & service
Stayed 4 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thanks for sharing your great experience! Hope to see you soon for more outstanding service.

6/10 Okay

Ilyisha

Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thank you for your rating. Our goal is to provide our guests with excellent experiences during every visit and your feedback is very much appreciated.

4/10 Poor

Gregory

Traveled with partner
Disliked: Cleanliness, staff & service
Apparently when you stay in this hotel for multiple days, you need to request housekeeping services. No fresh towels daily, beds left unmade, and bagged garbage left outside the room not picked up. I'm sure that this policy saves the company money on operations, but it's a nonsensical way to run a hotel. I certainly won't ever be returning.
Stayed 5 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Please get in touch with us directly through our official property website so we can help.

10/10 Excellent

ERIC J, Laramie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Comfortable property. Convenient Check in/out ... Returning soon.
Stayed 4 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thanks for sharing your great experience! Hope to see you soon for more outstanding service.

10/10 Excellent

Angelique

Liked: Cleanliness, staff & service, property conditions & facilities
All of the above
Stayed 2 nights in Apr 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in and out is terrible cause the system so confused
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thank you for taking the time to share your feedback. Your review is important to us and we are eager to have the opportunity to serve you again in the future.

2/10 Terrible

Dana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Orleans Hotel & Casino on May 13, 2024
We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.

6/10 Okay

Xia

Traveled with family
The property could use more updates, and the staff could be a little more friendly. There was only 2 staff helping customer checked in/out.
Response from The Orleans Hotel & Casino on May 13, 2024
Thank you for sharing feedback from your recent time at our property. We will aim to make your next trip a five-star experience.

10/10 Excellent

Mesfin

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 4 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
We're so grateful for your wonderful feedback! Your support means the world to us, and we can't wait to welcome you back with top-notch service.

4/10 Poor

Kadir

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Smell smoke the whole building
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Please get in touch with us directly through our official property website so we can help.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place fun times. Thank tou
Stayed 2 nights in Feb 2024
Response from The Orleans Hotel & Casino on May 13, 2024
We appreciate you taking the time to share your positive experience with us. We value your patronage and hope to have the pleasure of serving you again in the near future with our guest service.

10/10 Excellent

Rhi

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thank you for rating us five stars! We are delighted to see you enjoyed your experience and we look forward to your next visit.

8/10 Good

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Restaurant Comp per room
Stayed 4 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
We appreciate you taking the time to provide positive feedback from your recent visit and we're already looking forward to your next trip!

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel its was great. Staff was friendly and accommodating.
Stayed 1 night in Apr 2024
Response from The Orleans Hotel & Casino on May 13, 2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.

8/10 Good

WANDA

Traveled with partner
Many amenities accessible for good time period Cleaning schedule unclear and unpredictable Smoking where it was not allowed
Stayed 9 nights in Apr 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thank you for your review! We value your feedback and can’t wait to serve you again.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Orleans is great. Everything was as expected. Easy check in. Nice staff. Like all hotels in Vegas you walk into the casino. I didn’t notice odd smells like some reviews mentioned. They allow smoking in the casino but it didn’t smell to me. The room was large with a sitting area. Big bathroom. Well maintained. It’s a $15.00 cab ride to the strip and there is always a cab available. The hotel has dining options available and there is an Irish pub in walking distance just off property.
Stayed 6 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations.

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent !
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on May 13, 2024
Thank you for taking the time to share your wonderful experience with others! We hope to welcome you again soon for more five-star guest service.