2/10 Terrible
Carmen
Jun 2, 2024
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The only two things I liked was the gentleman who worked at the concierge, he was thoughtful and friendly. The two waiters in the restaurant were also very thoughtful and provided the kind of service the cost this hotel per night SHOULD offer. However, the desk staff were rude and impatient, quite shocking considering it wasn't busy when I checked in or when I tried to ask for assistance. It was dirty, my room was musty and it stank smell. I paid for a premium king suite, $400 USD per night, when I opened the door to my room I was truly shocked I was paying that kind of money for what it was. Dirty, smelly, the balcony overlooked the alley and the construction of the building next door. It was insanely loud, so loud in fact that I had to call the front desk late at night and ask for earplugs to try and get some sleep. Just a dreadful hotel, so upset I wasted my money here. I would tell people not to book, but the location will most likely cause them to book anyway. First time I have ever left a negative review after all my years of travelling.
Carmen
Stayed 3 nights in May 2024