Riu Emerald Bay - All Inclusive

3.5 star property
Beach spa retreat walking distance from Witches Beach

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Riu Emerald Bay - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
On the beach, sun loungers, beach towels, beach massages
Minibar, in-room safe, blackout drapes, iron/ironing board
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Lobby
Reviews
8.0

Very good

Popular amenities

  • BarBarBar
  • All inclusiveAll inclusiveAll inclusive
  • Hot TubHot TubHot Tub
  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • GymGymGym
The price is $224
$266 total
includes taxes & fees
Jul 3 - Jul 4

Explore the area

Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
  • Popular LocationWitches Beach9 min walk
  • Popular LocationMazagua Aquatic Park10 min walk
  • Popular LocationMazatlan International Center8 min drive
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)39 min drive
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Room options

Available filters for rooms
Showing 45 of 45 rooms

Standard Double Room (U)

7.9/10 Good

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
  • 333 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
Hair dryer
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Jetted Tub, Ocean View (U)

10/10 Exceptional

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Bidet
Hair dryer
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (U)

8/10 Good

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Duplex (U)

8.4/10 Very Good

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 581 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

Family Room, Sea View (M)

7.8/10 Good

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Duplex (B2C-US)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
Hair dryer
  • Sleeps 8
  • 4 Double Beds

Suite, Jetted Tub, Sea View (M)

Highlights

Balcony or patio
Private indoor spa tub
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Double Room (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (Superior, M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
2 bedrooms
Ceiling fan
Eco-friendly toiletries
  • 904 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Duplex (M)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • 581 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

Family Suite, Garden View (M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
2 bedrooms
Ceiling fan
Eco-friendly toiletries
  • 646 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Duplex (L)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 581 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

Superior Room (M)

8.8/10 Excellent

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Superior Room (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Family Suite, 2 Bedrooms (Superior, B2C-US)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
2 bedrooms
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • 904 sq ft
  • Sleeps 8
  • 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms, Garden View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 646 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Family Suite, 2 Bedrooms (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2019
2 bedrooms
Ceiling fan
Sofa bed
Blackout drapes/curtains
Eco-friendly toiletries
  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms (Superior, L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 904 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Superior Room (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2019
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (Superior, U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
2 bedrooms
Ceiling fan
Eco-friendly toiletries
  • 904 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
2 bedrooms
Ceiling fan
Eco-friendly toiletries
  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Jetted Tub, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Bidet
Hair dryer
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

Superior Room (U)

7.5/10 Good

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room, Sea View (B2C-US)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Standard Double Room (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (M)

9.2/10 Wonderful

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Sea View (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

Family Room, Sea View (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Family Room, Sea View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • 398 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Junior Suite, Sea View (U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (M)

8.9/10 Excellent

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Shower/tub combination
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

Family Suite -6 Guests- With Garden View

  • Sleeps 6
  • 1 King Bed, 1 Twin Sofa Bed and 2 Double Beds

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed, 1 Twin Bed and 1 Double Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 2 Double Beds

Suite Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Family Suite -8 Guests- Superior

  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

Suite

  • Sleeps 6
  • 1 Double Bed and 2 Double Sofa Beds

Room Standard With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

Similar properties

About the neighborhood

Mazatlán

Riu Emerald Bay - All Inclusive is located in Cerritos, a neighborhood in Mazatlán, and is near the airport and on the beach. Mazatlán Aquarium is a popular attraction and the area's natural beauty can be seen at Witches Beach and Cerritos Beach. Traveling with kids? Consider Mazagua Aquatic Park, or check out an event or a game at Teodoro Mariscal Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Witches Beach - 9 min walk
  • Mazagua Aquatic Park - 10 min walk
  • Mazatlan International Center - 8 min drive
  • Galerias Mazatlan - 10 min drive
  • Cerritos Beach - 11 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 40 min drive

Restaurants

  • ‪Tacos Capeados Carmen - ‬4 min drive
  • ‪La Tambora - ‬3 min walk
  • ‪Kelly's Bar - ‬5 min drive
  • ‪Playa Brujas - ‬11 min walk
  • ‪Hoteles el Cid Mazatlan - ‬10 min drive

About this property

Riu Emerald Bay - All Inclusive

All-inclusive eco-certified property revitalized in 2019 and located in Cerritos
Located close to Witches Beach, Riu Emerald Bay - All Inclusive provides a free breakfast buffet, free water park access, and a nightclub. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Indulge in a body wrap, aromatherapy, and a facial at Renova Spa, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and Asian cuisine. Fitness classes are offered at the health club; other things to do include beach volleyball and windsurfing. Free in-room WiFi is available to all guests, along with 2 swim-up bars and 2 poolside bars.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Limo/town car service, express check-out, and express check-in
  • Babysitting (surcharge), secured bicycle storage, and beach towels
  • Guest reviews give top marks for the family-friendly amenities
Room features
All 1028 rooms feature comforts such as laptop-compatible safes and air conditioning, in addition to perks like free WiFi and minibars. Guests reviews speak well of the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • Flat-screen TVs with premium channels
  • Ceiling fans, daily housekeeping, and phones

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Las Gaviotas
  • Las Tres Islas
  • Sports Bar
  • Tabasco

Things to do

  • 5 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,167 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room roll-in shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 2 buildings
  • 20 floors
  • Art Deco architecture
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or spa tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi

Frequently asked questions

Does Riu Emerald Bay - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Riu Emerald Bay - All Inclusive?

As of Jun 10, 2024, prices found for a 1-night stay for 2 adults at Riu Emerald Bay - All Inclusive on Jul 3, 2024 start from $223.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Riu Emerald Bay - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Emerald Bay - All Inclusive?

Self parking is free at this property.

What time is check-in at Riu Emerald Bay - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM. After-hours check-in is not available.

What time is check-out at Riu Emerald Bay - All Inclusive?

Check-out is at 11 AM.

Are there all-inclusive benefits at Riu Emerald Bay - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include volleyball, aerobics classes, and more.

Where is Riu Emerald Bay - All Inclusive located?

Nestled on the beach, this Cerritos property is within a 15-minute walk of Witches Beach and Mazagua Aquatic Park. Cerritos Beach and Marina Mazatlan Golf Course are also within 3 mi (5 km).

Reviews

8.0

Very Good

Rating 10 - Excellent. 647 out of 1422 reviews" "
Rating 8 - Good. 352 out of 1422 reviews" "
Rating 6 - Okay. 209 out of 1422 reviews" "
Rating 4 - Poor. 123 out of 1422 reviews" "
Rating 2 - Terrible. 91 out of 1422 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is nice. Only the food is same all time the beer is bad
Stayed 4 nights in Jun 2024

8/10 Good

Maria, Arlington

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was ok. Not sure if i would come back here It felt like people were not happy working at this hotel witness a few employees arguing. That made it quiet uncomfortable. The service on some of the restaurants was not that great could feel the tension between employees.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience and staff was wonderful.
Stayed 7 nights in May 2024

4/10 Poor

Ashley

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do not recommend,very far away from city, food is not good at all its overcrowded, elevators are always full, keys don't work. Very disapointed

2/10 Terrible

Guadalupe

Traveled with family
Disliked: Cleanliness, staff & service
disliked the food, service was good but front staff was rude and they want to charge extras for every little thing.

8/10 Good

Shannon O'neal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

2/10 Terrible

Cruz

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thorougly disappointed with my experience. Upon arrival, we were slapped with an unexpected fee due to a supposed error by Expedia, who mistakenly listed my child's age. Despite providing evidence from the Riu website and even having an Expedia agent speak directly with the front desk staff, it took a painstaking 2 hours to resolve the issue. We were even offered the option to change resorts by Expedia, which in hindsight, we should have taken. During our ordeal at Hotel Rui Emerald Bay Resort, the entire front desk staff seemed to be engaged in secretive conversations amongst themselves, which only added to the frustration of our experience. To add insult to injury, we were forced to fork over an extra $500 USD for the so-called "incorrect" age discrepancy. And unfortunately, the nightmare didn't end there. The rooms were in dire need of renovation, especially the bathrooms, and to top it off, we were greeted by unwelcome bed bugs during our stay. The bedding and pillows were incredibly uncomfortable, making for restless nights. As for the dining options, they were a dismal affair. The food was subpar, to say the least, prompting us to venture out into town for meals each day. The location of resort is also far from center of town.
Stayed 6 nights in Jun 2024

4/10 Poor

Carlos

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Keys deactivate every time, front desk people are not very nice, had lots of issues with this hotel, do not recommend
Stayed 6 nights in Jun 2024

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the elevators. They need to install more because of a huge hotel and just 3 elevators
Stayed 4 nights in Jun 2024

8/10 Good

Susana

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, food was like all other all inclusives, restaurants were more of a buffet but you dont need reservations so that was good. Tip, go to the furthest pool that has the bar. It has a lot less people. Same with the buffett, go to the furthest one it has less people and its newer. Same food as the main one. The only bad thing about it was check in. It took for ever to check in and i had already checked i online. There must've have been checking in a big bus at the same time as us. I wish they would've checked us in faster. Other than that everything was great. Keep in mind that the malecon is about 30 min away from the hotel.
Stayed 4 nights in May 2024

General hotel information

Reasons to Book
Outdoor Pool & Great Facilities
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
3.5