Ratings based on 1,402 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 31, 2024 on Expedia
The place was beautiful and the breakfast was great. The beds were comfortable, even the pull out sofa bed was too. I liked how the restaurant was inside the hotel, that way you can just order instead of going out. The front deck lady was kinda rude, so the wait for registration was long. After we checked in, we decided to go to the pool (the pool was small) and the water was very salty. There were no pool towels so we had to ask for some. All the other staffs were great though. Even the housekeepers.
by A verified traveler
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 30, 2024 by Shannon , Hotel Management
Hello,We appreciate your feedback. Thank you for staying with us. Have a wonderful day!
by A verified traveler
Posted May 28, 2024 on Expedia
Na
Comment from Hotel Management
May 29, 2024 by Oleg, Hotel Management
Hello, We appreciate your feedback. Have a wonderful day! Thank you for staying with us.
by A verified traveler
Posted May 28, 2024 on Expedia
The hotel was nice and clean, I was a little frustrated when I paid for the hotel and then at ck in I had to pay taxes and parking ( when on the website it stated free parking) late night staff where not very helpful as I got double charged on the fee, but the morning staff at ck out were very helpful and explained What the $81 was for and got the double charge taken care of. Also breakfast was amazing!
Comment from Hotel Management
May 29, 2024 by Oleg, Hotel Management
Thank you for your feedback. We're glad to hear you found our hotel nice and clean and enjoyed the breakfast. We apologize for the frustration you experienced with the additional charges and the double charge.Please rest assured that we did not charge you for parking, even though we typically do. We appreciate your understanding and are pleased to hear that our morning staff was able to resolve the issue for you.Thank you for bringing this to our attention. We hope to welcome you back for a smoother experience in the future.
by A verified traveler
Posted May 27, 2024 on Expedia
The breakfast and happy hour were great, the pool and hot tub were fantastic. The rooms definitely need some maintenance: the dining area sink faucet was damaged, there was chipped paint in the bathroom.
Comment from Hotel Management
May 27, 2024 by Shannon , Hotel Management
Hello, We appreciate your feedback. Have a wonderful day! Thank you for staying with us.
by A verified traveler
Posted May 26, 2024 on Expedia
The staff was so helpful when I wanted to extend my stay.
Comment from Hotel Management
May 27, 2024 by shannon , Hotel Management
Hello, We appreciate your feedback. Have a wonderful day! Thank you for staying with us.
by A verified traveler
Posted May 26, 2024 on Expedia
Easy to book and check in was smooth. Stayed one night and had good sleep.
Comment from Hotel Management
May 26, 2024 by Shannon, Hotel Management
Hello, We appreciate your feedback. Have a wonderful day and thank you for staying with us.
by A verified traveler
Posted May 26, 2024 on Expedia
Friendly people
Comment from Hotel Management
May 26, 2024 by Shannon , Hotel Management
Hello, We appreciate your feedback. Have a wonderful day and thank you for staying with us.
by A verified traveler
Posted May 25, 2024 on Expedia
I was really disappointed with my stay. I am normally a huge advocate for embassy suites but this one was terrible. The breakfast and evening reception was exactly. The. Same. Every. Day. No changes or variety at all. The people were not friendly. I pay more to stay here because I expect better and this did not meet expectations at all. There were a ton of hidden parking and room fees that I was unaware of and no one on staff was attentive or helpful. Kids were running around screaming the entire time and making a mess and no one was doing g anything about it. I’m also pretty sure elephants were stampeding above me based on the noise and running back and forth. Do NOT recommend.
Comment from Hotel Management
May 26, 2024 by Shannon , Hotel Management
Hello, We appreciate your feedback. Have a wonderful day and thank you for staying with us. We will address this with the staff. We are sorry for the inconvenience.
by A verified traveler
Posted May 23, 2024 on Expedia
All good!
Comment from Hotel Management
May 23, 2024 by Shannon , Hotel Management
Hello, We appreciate your feedback. Have a wonderful day and thank you for staying with us.
