Upon arrival I returned to front desk to have ac vents cleaned, blowing dust that settled on bed cover. Also asked clerk to provide a remote for TV.
Was told it will be brought up in 10 to 15 minutes. Went back to desk to ask for remote 1 hour later.
Finally went a 3 rd time at 5pm the next day after returning from an outing for a tv remote. Received it at 7 that night.
What was the problem?
Christopher
2024 年 5 月入住 3 晚
10/10 超赞
Deborah
与配偶出行
2024年05月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved the waterview.
Deborah
2024 年 5 月入住 1 晚
4/10 很差
Eva
与配偶出行
2024年05月27日
满意:住宿条件和设施,员工和服务
不满意:清洁度
Let’s just say it’s giving baddies of Hampton Va auditions. To start room was nice and big with a nice view. Now when we first arrived to the room the remote wasn’t working I tried to call front desk but there wasn’t a phone in the room. When searching for a phone I found trash in the drawers and cabinet. Ant came upstairs apologized fixed the tv and have us free breakfast. He was really nice and I appreciated that. The next issue was on the next night the fire alarm went off and we had to excavate the hotel via stairs. Not fun when you just had a procedure done on your knee. This is where the baddies audition scene comes in. While waiting for the all clear a fight from the pool party broke out. Security, police, drunk women, screaming, and apparently a security guard knocked a girl out that had to be taken out on a stretcher. Very eventful stay at this expensive hotel pretty disappointing honestly. I used to rave about this place now I have to seek out another hotel close to my parent’s house
Eva
2024 年 5 月入住 2 晚
8/10 还可以
Alexis
与家人出行
2024年05月27日
满意:清洁度、服务设施、住宿条件和设施
The property has improved greatly after renovations. I felt comfortable and truly enjoyed my stay. The staff was friendly and helpful.
Alexis
2024 年 5 月入住 1 晚
10/10 超赞
Sylva
团体旅客
2024年05月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Accommodating staff.
Sylva
2024 年 5 月入住 1 晚
2/10 糟糕
Mary
与家人出行
2024年05月23日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This should not be considered a Tapestry property. It is very poorly maintained, the rooms are extremely dirty and in disrepair. The area is rundown and surrounded by vacant commercial spaces.I could not recommend this hotel to anyone. Stay away. (The staff is fine. but they’re not what you would expect with a tapestry establishment, etc….)