评分基于 988 条真实点评
3.9 客房清洁度
4.2 服务和员工
4.0 客房舒适度
3.6 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2021年9月15日 发布在：Hotels
酒店管理层的评论
2021年9月16日，回复：酒店管理层 Guest Services Manager
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.
Sincerely,
D.J. Kee,
Guest Services Manager
用户：真实旅客
发布日期：2024年5月31日 发布在：Expedia
Great amenities and location! Beautiful property
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Guest Services Manager
Dear Naville, Thank you for the wonderful review of Holiday Inn Ocean City. We are thrilled to read about your stay and how much you enjoyed our prime location and inviting property. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more, we look forward to hosting you again on your next visit to the area.Sincerely,D.J. KeeGuest Services Manager
用户：真实旅客
发布日期：2024年5月30日 发布在：Expedia
Nice location, but has old carpets, staff very nice and co-operative.
酒店管理层的评论
2024年5月30日，回复：酒店管理层 Guest Services Manager
Dear Keyur, Thank you for the kind review of your stay at Holiday Inn Ocean City, especially for complimenting our staff. We are devoted to giving each guest a great experience; therefore, we are delighted you enjoyed your time with us! We also appreciate your comments about our perfect location for an Eastern Shore getaway. However, we apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. We appreciate your business and hope you will consider another stay with us the next time you are in the area.Sincerely,D.J. KeeGuest Services Manager
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
酒店管理层的评论
2024年5月31日，回复：酒店管理层 Guest Services Manager
Dear Vicente, Thank you for staying with us and for your gracious rating. On behalf of everyone we would like to invite you for another outstanding visit to Holiday Inn Ocean City.Sincerely,D.J. KeeGuest Services Manager
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
The bathtub had been a little dirty but everything else was great
酒店管理层的评论
2024年5月31日，回复：酒店管理层 Guest Services Manager
Dear Connor, Thank you for choosing Holiday Inn Ocean City for your recent stay and for sharing your experience. We are delighted to know you had a great stay. However, we regret to learn about the cleanliness issues you had in your bathroom and will share them with our housekeeping team. We appreciate your feedback, and we hope to serve you again.Sincerely,D.J. KeeGuest Services Manager
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
We had a great stay and they upgraded us to Oceanview!
酒店管理层的评论
2024年5月30日，回复：酒店管理层 Guest Services Manager
Dear Kyleigh, On behalf of all of us, thank you for the terrific review of Holiday Inn Ocean City. We are glad you enjoyed your room upgrade, and we are delighted to know your stay was nothing less than exceptional. It is also wonderful to read that you enjoyed the amazing views of the ocean. We hope you will come back for another relaxing and refreshing visit anytime you need a break. Sincerely,D.J. KeeGuest Services Manager
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
Our room was very outdated. The TV was unplugged. Bathroom had a leak from somewhere that would flow out every time we would shower. We had to use most of our towels to soak it up. The beds were not very comfortable. There were signs of leakage in room because the paint was lifted/ bubbled.
酒店管理层的评论
2024年5月30日，回复：酒店管理层 Guest Services Manager
Dear Melissa, We appreciate the feedback about your time with us. We are always looking for ways to improve, and we will take note of your comments on our future plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again the next time your travels bring you this way.Sincerely,D.J. KeeGuest Services Manager
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
酒店管理层的评论
2024年5月30日，回复：酒店管理层 GENERAL MANAGER
Dear Kevin, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,D.J. Kee,Guest Services Manager
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Very convenient close to beach. Needed to upgrade my room it was dingy and smelly. Front desk was excellent in changing my room
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Guest Services Manager
Dear Kathy, Thank you for sharing your feedback regarding your recent stay at Holiday Inn Ocean City. While we are delighted to hear you enjoyed our proximity to the beach, we sincerely apologize for the inconvenience you encountered with the cleanliness issues in your initial room. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with our housekeeping team to ensure it is not repeated moving forward. We hope to have the opportunity to welcome you back for a flawless visit.Sincerely,D.J. Kee,Guest Services Manager
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
It was a nice stay
酒店管理层的评论
2024年5月28日，回复：酒店管理层 D.J. Kee Guest Services Manager
Dear TAnna, Thank you for choosing Holiday Inn Ocean City for your recent stay and for sharing your experience. We are delighted to know we met your expectations for a terrific vacation, and we hope you will make us your home whenever you plan another trip to the Eastern Shore.Sincerely,D.J. KeeGuest Services Manager
