The fees for the property were different then listed on here. The bed was incredibly comfortable but our room smelled so bad and like cigarette smoke I had to spray a ton of fragrance mist. The bathroom smelled the worst. It was obvious that the room smelled and should have been listed as a smoking room. The hotel is super convenient though to enjoy your time at Disney Springs.
Joseph
2024 年 5 月入住 1 晚
2/10 糟糕
FRANCISCO
与家人出行, 团体旅客
2024年05月23日
满意:员工和服务
不满意:住宿条件和设施
The property is great due to its proximity to Disney springs. Apart from that it’s extremely over priced. Rooms are extremely outdated. All the plugs in the room were worn out. I had to hold my charger in place with the nightstand to be able to charge my phone. We changed rooms and both had this issue. This hotel needs to massive renovation. My advice is to spend the extra 20 dollars a night and stay at the Hilton palace across the street. You still get the same benefits of being a Disney springs area hotel but get a much nicer pool and a recently renovated room.
FRANCISCO
2024 年 5 月入住 2 晚
10/10 超赞
LIGIA
与家人出行
2024年05月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love this hotel
LIGIA
2024 年 5 月入住 5 晚
6/10 一般
Domenic
与家人出行, 与配偶出行
2024年05月20日
满意:清洁度、员工和服务、住宿条件和设施
When we arrived at the property on check in day we arrived at 4:30pm. Check in time starts at 4pm. Our room was not ready when we arrived so the gentleman at the counter explained that he did not know what time our room would be ready but said we could upgrade for a $35 fee per day total of $105 plus taxes and resort fees. I feel that since our room wasn’t ready when it was suppose to be we should have be upgraded for free. When i asked about that possibility he explained that was not an option. All
He could offer was for us to wait with no expected time to be in a room. We chose to upgrade because we had dinner reservations at 6pm we have to get ready for. I will not reserve anything through Hilton ever again. Also charging your customers to park after paying for the reservation is kinda of ridiculous to me.