Outdoor pool, cabanas (surcharge), pool umbrellas

Reviews of SpringHill Suites by Marriott Panama City Beach Beachfront

2.5 out of 5
SpringHill Suites by Marriott Panama City Beach Beachfront
12513 Front Beach Road, Panama City Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 550 out of 789 reviews" "
Rating 8 - Good. 133 out of 789 reviews" "
Rating 6 - Okay. 51 out of 789 reviews" "
Rating 4 - Poor. 32 out of 789 reviews" "
Rating 2 - Terrible. 23 out of 789 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness
I didn't pay 500$ per night at a resort to have them tell me they only clean room every other day. That wasn’t headline on there advertising.
Stayed 2 nights in May 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful and right in the beach. All staff members were phenomenal. We also liked there was dining options in the hotel.
Stayed 1 night in May 2024

10/10 Excellent

Cassidy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible stay. Everything was wonderful and we felt like high class the whole time. Will definitely be back again soon!!!!
Stayed 1 night in May 2024

10/10 Excellent

Tramauviance

Stayed 1 night in May 2024

10/10 Excellent

Shantavia, Franklin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that it was beachfront and family friendly!
Stayed 3 nights in May 2024

10/10 Excellent

Arminda, Tallahassee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing in all areas
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 2 nights in May 2024

10/10 Excellent

Shailina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Awesome view. Good service.
Stayed 2 nights in May 2024
Response from -Your Springhill Suites PCB Team on May 14, 2024
Thank you so much Shailina!We're thrilled to see that we were able to exceed your expectations during your stay here with us at Springhill Suites PCB. :-) We look forward to your next visit and the ability to create more memories with you in the future. Until Then!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from -Your Springhill Suites PCB Team on May 15, 2024
Thank You so very much for your 5 star review! We look forward to hosting you again in the near future. Until Then... :-)

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel on the beach.
Stayed 1 night in May 2024

4/10 Poor

William

Traveled with family
Liked: Property conditions & facilities
The location was great. The room was not cleaned the entire stay. The front desk messed up the billing really badly!
Stayed 2 nights in May 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in May 2024

8/10 Good

Sahir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit loud due to bike week but great experience.
Stayed 1 night in May 2024

10/10 Excellent

Wendy

Liked: Staff & service, property conditions & facilities
Staff was very helpful. Room was beautiful and balcony overlooking gulf was winderful!
Stayed 2 nights in May 2024

10/10 Excellent

Rob

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SpringHill Suites is a phenomenal hotel. The property’s lobby and diner is location on the 4th level, which allows you to check in and enjoy your breakfast with an incredible view of the beach. Property features endless amenities. An outdoor patio, outdoor bar, pool, lazy river, fire pit. Easy access to the beach. Rooms are spacious, modern, and extremely clean. All staff is extremely friendly and courteous. I can’t say enough wonderful things about SpringHill suites, and would recommend to all. Will definitely book again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in Panama City in my opinion. The fishing pier is only one block away as well.
Stayed 3 nights in Apr 2024

10/10 Excellent

Shayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe with comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Nelson, Coal Mountain

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything’s old
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd time staying here. Staff are very professional and the area is nice. Definitely recommend this place.
Stayed 1 night in Apr 2024

2/10 Terrible

Victor

Stayed 2 nights in Apr 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

TAMEKIA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was fantastic for my family’s first trip to Panama Beach Florida. The staff was amazing and the general manager was the one to check us into our hotel room. The full complimentary breakfast was delicious and the rooms were very clean. The beach access was excellent and the pool was great. I will definitely recommend this hotel for your next visit.
Stayed 1 night in Mar 2024

8/10 Good

India

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here! I would recommend to anyone looking for somewhere safe and nice while visiting Panama City beach.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 4 nights in Mar 2024

10/10 Excellent

Cha'Nadra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovew the property
Stayed 2 nights in Mar 2024

10/10 Excellent

Tiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Arlisha

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property and location. The rooms were well appointed. Staff was friendly and engaging. The ONLY negative is about the Compass dining room. I went in alone two nights. The first, I was overlooked and not waited on for some time. The waitress/bar tender was very apologetic and did great once she noticed me. The second night the waitress/bar tender never came to my table. I had a menu in my hand and twice she looked directly at me....I waited for around 10 minutes, got up and went next door to enjoy dinner.
Stayed 4 nights in Mar 2024
Response from Iryna on Mar 13, 2024
Dear Jeff,Thank you for taking the time to share your feedback regarding your recent experience at our hotel restaurant. We genuinely value all feedback as it helps us to continually improve and provide better service to our guests.We're sincerely sorry to hear that your experience did not meet your expectations. Please know that this is not the standard we aim to uphold, and we take your concerns seriously. Your comments regarding the service have been duly noted, and we will be addressing these issues with our restaurant team to ensure that such lapses are not repeated in the future.We are committed to delivering exceptional dining experiences to all our guests, and we apologize for falling short during your visit. We would appreciate the opportunity to make it right for you.

10/10 Excellent

Cynthia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so clean and staff is wonderful. It's updated and right on the beach and minutes from the pier. Hotel staff at bar is beyond amazing and super bubbly. Parking is easy with three level covered parking garage and at $20.00 a day for parking it is reasonable. Pool was clean and so was the hot tub. Would recommend.
Stayed 3 nights in Mar 2024
Response from iryna on Mar 11, 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you had a wonderful stay at our hotel. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is always our top priority. We're glad to know that our amenities, cleanliness, and hospitality met your expectations. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back again soon for another fantastic stay.

10/10 Excellent

Deana, Saint Cloud

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was amazing
Stayed 1 night in Mar 2024
Response from Iryna on Mar 11, 2024
Thank you for your review! We appreciate your loyalty and hope to see you again!

10/10 Excellent

Marylou

Liked: Cleanliness, amenities, property conditions & facilities
Poor refrigerator for such a beautiful hotel. No freezer for med packs.
Stayed 1 night in Mar 2024
Response from Iryna on Mar 8, 2024
Thank you for your review! We appreciate your honesty and we are continuously working to improve our business.We hope you enjoyed your stay and we will see you back again!

10/10 Excellent

Samantha Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel food was delicious. The staffis so nice. The property is beautiful waking up to that beautiful beach on my balcony was a nice gift for my birthday. I even got a chance to enjoy the hot tub.
Stayed 3 nights in Mar 2024
Response from Iryna on Mar 7, 2024
Dear Samantha,Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you had such a pleasant stay with us. Providing exceptional service and ensuring our guests feel comfortable and satisfied is always our top priority, and it's incredibly rewarding to receive such positive feedback.We're glad you enjoyed our amenities and found our staff to be friendly and helpful. We take great pride in our team, and I will make sure to pass on your kind words to them. It's wonderful to know that they made a positive impact on your stay.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iryna on Mar 5, 2024
Thank you for your review! We appreciate your loyalty and hope to see you again!

10/10 Excellent

Richardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 3 nights in Feb 2024
Response from Iryna on Feb 28, 2024
Thank you for your review! We glad you enjoyed your stay with us and hope to see you back again!

10/10 Excellent

Gen

Loved this place! Will definitely recommend. Clean, easy to find and staff were very welcoming!
Stayed 1 night in Feb 2024
Response from Iryna on Feb 27, 2024
Dear Gen,Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you had such an enjoyable stay with us! Providing excellent service and ensuring our guests feel comfortable and satisfied are our top priorities, so it's incredibly rewarding to receive such positive feedback.We're delighted that you found our amenities and facilities to your liking and that our staff made a positive impression on you.

10/10 Excellent

jennifer

Stayed 2 nights in Feb 2024
Response from Iryna on Feb 27, 2024
Dear Jennifer!Thank you for your review! We appreciate your loyalty and hope to see you back again!

6/10 Okay

Walter

Liked: Cleanliness, property conditions & facilities
Bait and Switch
My stay was not so great due to the fact when I booked the room, it was advertised as ocean front room with gulf view. The picture and description of room was what I booked. But, when I got to hotel my "view" was a parking deck. I was told by marriott that Hotels.com false advertise and then book you a room you didn't ask for. They did not have anymore rooms available and I was stuck with that room. Called hotels.com and was told they would fix the issue, she did call but was given the same answer I got,no rooms available. So tough luck. They did offer their sister property if hotels would honor that and call the property to fix the issue. I spoke with customer service and was told they couldn't grant that request. Offered me a fifty dollar credit to use on future booking. I hope that it is actually applied to account but I am not holding out any hope. The fact we were excited to get to room and relax on balcony but we were quickly disappointed. So just be aware that it's alot of false advertising going on.
Stayed 2 nights in Feb 2024
Response from Iryna on Feb 23, 2024
Dear Bait and Switch,I wanted to extend my sincerest apologies for the inconvenience you experienced regarding the room type discrepancy during your recent stay with us. Providing exceptional service and ensuring a seamless experience for our guests is of utmost importance to us, and it is disheartening to hear that we fell short of meeting your expectations in this regard.Your feedback is invaluable to us, and we are committed to taking the necessary steps to improve our processes to ensure that all our guests receive the accommodation they expect and deserve.

8/10 Good

Shelby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice property with great beach access and amenities. some wonky things in the room like glitchy lights and broken cabinet but nothing that really impacted our enjoyment!
Stayed 1 night in Feb 2024
Response from Iryna on Feb 23, 2024
Thank you for your review! We are glad you enjoyed your stay at our hotel and hope to see you back again!

10/10 Excellent

tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this property was so relaxing, fun and comfortable. The staff was professional and attentive to our needs. They had fun events in the evenings such as trivia and the pool was heated. It is right on the beach so evening walks at sunset were the highlight to every day. Bed was comfortable and room was clean.
Stayed 7 nights in Feb 2024
Response from Iryna on Feb 21, 2024
Dear Tanya,Thank you so much for taking the time to share your fantastic experience at our hotel! We are glad to hear that you had such a wonderful stay with us.It's always our goal to provide exceptional service and create memorable experiences for our guests, and we're delighted to know that we succeeded in doing so during your visit. Your kind words about our facilities, amenities, and staff mean the world to us.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another amazing stay in the near future.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Iryna on Feb 20, 2024
Thank you for your review! We appreciate your loyalty and hope to see you back again!

6/10 Okay

Marianne

Traveled with family
There is a $25 fee to park here overnight. Also, the front desk is wonderful but there is one lady with a really bad and condescending attitude. She would be much better at an accounting job where she doesn’t have to interact with people at all. The property itself is beautiful and the rooms are clean and very well maintained.
Stayed 1 night in Feb 2024
Response from Iryna on Feb 19, 2024
Dear Marianne,Thank you for taking the time to share your feedback regarding the parking fee. We appreciate your input, and we understand that parking fees can sometimes be an unexpected expense during a stay.We strive to provide transparent pricing and amenities to all our guests. While we do have to charge for parking to cover the costs of maintenance and security, we continuously evaluate our pricing to ensure it remains fair and competitive within the area.We hope that despite this inconvenience, you were able to enjoy your overall experience with us.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
LIKES: We've stayed here twice and both time the staff was exceptional. The hotel is very clean and well maintained. Great lobby with great views of the ocean. Lots of places to sit and relax. We go during off season so the price was quite reasonable for a beachfront property. NOTE: Make sure the reservation says "beachside view" and not just "view"! It was a bit misleading. DISLIKE: The Starbucks downstairs is supposed to be open from 5:30 - ??. They have signs everywhere. However, it was only open until 11 AM and there is no coffee or tea available in the lobby. This is especially important if the weather is bad and you'd like to sit in the lobby, read or work and look out at the ocean. Most hotels we stay in have coffee/tea available throughout the day. Poor form!
Stayed 5 nights in Feb 2024
Response from Courtney - Operations Supervisor on Feb 16, 2024
Dear Guest,Thank you for your feedback! We do appreciate hearing how lovely an experience our guests have and take constructive criticism as well!We are delighted when guests have a wonderful experience with us. We only hope you have even better ones in the coming trips!I will pass along your comments regarding our coffee station to upper management. We are happy to share, however, that free coffee and tea is still available throughout the day within your room. The Keurig and the items for it (such as the coffee pods and tea packets, etc) are complimentary to guests and can be replenished at any time upon request. It would be our pleasure to do so!We do hope you visit us again very soon and have a wonderful weekend!

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst service ever
We did not stay at this location. The refrigerator was not working at all. We waited outside our room waiting for maintenance to arrive as requested by the front desk. After now show we went back to the front desk and spoke to the manager and explained that we were not happy and that the perishables had to have refrigeration because there medical.
Stayed 2 nights in Feb 2024
Response from Courtney - Operations Supvervisor on Feb 16, 2024
Dear Dissatisfied Guest,We do apologize we did not have the kitchenette you thought you booked and were unable to suit your medical needs. It is regrettable when we cannot show our guests a wonderful experience. But we do hope you were able to find a proper alternative for your lodging and medical needs and hope you can visit us again sometime in the future!

10/10 Excellent

Madonna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay here. We had a room with the balcony beach view and the room was very spacious. The only one thing I wish they had was a more comfortable bed. Breakfast was great and you make your own waffles. The pool was very clean and the beach was just so beautiful. We needed a refresh button and this hotel gave it to us. The staff were so friendly and welcoming. You felt very safe since you needed to have a hotel key to go to the other floors in the building.
Stayed 1 night in Feb 2024
Response from Courtney - Operations Supervisor on Feb 16, 2024
Dear Satisfied Guest,Thank you for your kind words! We're ecstatic we were able to offer this wonderful experience to you and yours. We hope you visit us again sometime in the near future and have a wonderful weekend!

6/10 Okay

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had reserved was supposed to have a view, which I mentioned to the check in clerk in which she replied not so nicely, my reservation wasn’t for a view room (I tried to show her the confirmation of the room with a view) and that the view rooms were sold out so she couldn’t “change” what was in the computer. The room had a sage type smell that gave me a headache, but I’m sensitive to those smells. The property itself was very nice overall and very convenient for touristy things. Checking out was very easy and the morning clerk was extremely nice
Stayed 1 night in Feb 2024
Response from Iryna on Feb 12, 2024
Dear Jody! Thank you for your review, we appreciate your loyalty! Our check-in process includes a thorough verification of your reservation details and preferences, including any specific requests. As you booked your room through 3rd party organization, we can not make any adjustments unfortunately. Once again we apologies you did not get the room with a view, but would like to see back again to make everything right!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Iryna on Feb 9, 2024
Thank you for your review! We appreciate your loyalty and hope to see you again!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly beautiful beach and the view from our room…..perfect
Stayed 1 night in Feb 2024
Response from Iryna on Feb 9, 2024
Dear Lynn, thank you for your review! We appreciate your loyalty and hope to see you back again!

10/10 Excellent

marcel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best in town
Stayed 3 nights in Jan 2024
Response from Iryna on Feb 9, 2024
Dear Marcel, thank you for your review! We appreciate your loyalty and hope to see you back again!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Iryna on Feb 7, 2024
Thank you for your review! We appreciate your loyalty and hope to see you again!

6/10 Okay

MARK, Columbia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should be more up-front with their parking fees.
Stayed 2 nights in Feb 2024
Response from Iryna on Feb 5, 2024
Dear Mark!Thank you for your review! We appreciate your loyalty and thank you for choosing Springhill Suites for your stay in Panama city beach, Fl. We do have parking fee as an extra charge, and it is listed on every booking source.