Upon arriving to my room, as always i pull back covers and inspect the beds. There were dirt stands and hair on the covers. The housekeeper was rude about the fact she needed to change them. When i inspected the bathroom, baseboards were covered in hair and dust and there was hair in the tub. I was told there were no other rooms available. I drove 11 hrs to see my niece graduate and on the way to the graduation i am too busy searching for another hotel in the area which was completely sold out. Unacceptable conditions. Also the side door doesn't lock and my room door you could push open without the key.
KRYSTAL
2024 年 5 月入住 2 晚
8/10 还可以
caleb
与家人出行
2024 年 5 月 26 日
满意:清洁度、员工和服务、服务设施
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caleb
2024 年 5 月入住 1 晚
2/10 糟糕
Zach
与家人及幼儿出行, 与家人出行, 商务旅客
2024 年 5 月 26 日
不满意:住宿条件和设施,清洁度
I went to go check in for my two day stay at hotel hotel Pensacola room 220 to find the mattresses flipped over with bedbug fogger and powder everywhere. It was in the process of being bombed for bedbugs. They also own a hotel across the street which they sent me to to get a room for the night, which I assumed Would be for both nights. instead, I was unable to stay because of overbooking in either of the hotels that they own and was not pleased with the overall experience at all I had to work the next day and had my 69 year-old grandmother with me and she had unpacked all of her things in the hotel room just to find out we need to leave the next morning, even though we planned on them sleeping in and me going to work so they were left in limbo outside of a room with nowhere to be and had to get up with me at 6:30 AM to check out of the hotel room that we already paid for and we’re not able Just stay in alongside the staff being very unwilling to bump anybody else or make the experience any better no one had an answer, and no one offered anything above and beyond to substitute for this terrible mishap do not recommend
Zach
2024 年 5 月入住 2 晚
10/10 超赞
Kellie
2024 年 5 月 25 日
满意:员工和服务、服务设施、住宿条件和设施
It is in a central location which was very helpful.
Kellie
2024 年 5 月入住 2 晚
4/10 很差
Lesle
商务旅客
2024 年 5 月 24 日
满意:住宿条件和设施,员工和服务
The room was damp, everything, the linens, the carpet, and my shoes when I put them on the next morning. I dont like that, it grosses me out!
Lesle
2024 年 5 月入住 1 晚
10/10 超赞
Laurie J
与配偶出行
2024 年 5 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful stay at hotel Pensacola.
We were greeted by a very friendly and welcoming young man at check in.
Our very large room was immaculate. I believe it's an older property, that was recently renovated. Very reasonably priced property. Would stay again.