评分基于 1,357 条真实点评
4.0 客房清洁度
4.1 服务和员工
4.2 客房舒适度
3.9 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
We had a great time! Have lived in AZ my whole life and not sure why we have never done a staycation here before. It was beautiful and our room felt spacious and nice even with needing a couple updates like the tub being a little rusted. We will definitely be back.
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Rachel, Front Office Manager
Thank you for your review! We're delighted to hear that you had a great time during your staycation with us. It's wonderful to know that you found the surroundings beautiful and your room spacious and comfortable, despite a few areas needing updates. Your feedback regarding the tub is noted, and we'll address it promptly to enhance future guests' experiences.We're thrilled that you plan to visit us again, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing us for your staycation, and we can't wait to host you again soon!Warm Regards,The Arizona Grand Management Team
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
The valet and guys up front were so helpful and nice. Will definitely be going back
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Rachel, Front Office Manager
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
We stayed 4 days at Arizona Grand Resort. The kids had a great time at the water park and swimming in the pools until late at night. My wife and I really enjoyed large gym, Starbucks coffee onsite and hotel bar. We will definitely be back next year.
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Rachel, Front Office Manager
Thank you for choosing Arizona Grand Resort for your recent stay! We're thrilled to hear that your family had a fantastic time enjoying our water park and pools, while you and your wife were able to take advantage of our amenities we have for our guests. We're delighted to know that your experience was so positive that you're already planning to return next year. We can't wait to welcome you back for another wonderful stay!Warm Regards,The Arizona Grand Management Team
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
Worst parking ever
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Rachel, Front Office Manager
I'm sorry to hear about your experience with the parking. Your feedback is crucial to us, and we appreciate you taking the time to share your concerns. We understand that convenient parking is an essential aspect of a positive guest experience, and we apologize for any inconvenience you may have encountered. We'll certainly take your comments into consideration as we strive to improve our services.Sincerely,The Arizona Grand Management Team
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Rachel, Front Office Manager
Thank you for the 3 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
The star was amazing. The resort was top notch. I loved my trip and time there. Definitely worth the trip.
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Rachel, Front Office Manager
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you and your family again soon!Warm Regards, Mason McIntyreDirector of Operations
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
We got the rooms exactly as needed. So thankful
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Rachel, Front Office Manager
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
The restroom wasn’t what I expected we had a water leak and we heard it all night.
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Rachel, Front Office Manager
We apologize for the inconvenience you experienced with the restroom during your stay. Your feedback is important to us, and we take issues like this seriously. We'll address the water leak immediately to ensure it doesn't disrupt future guests' comfort. Please accept our sincere apologies. We hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,The Arizona Grand Management Team
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Rachel, Front Office Manager
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations
用户：真实旅客
发布日期：2024年5月31日 发布在：Expedia
We loved it and will be back!
酒店管理层的评论
2024年6月2日，回复：酒店管理层 Rachel, Front Office Manager
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and we can't wait to see you again next time!Warm Regards, Mason McIntyreDirector of Operations
