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Reviews of Blue Diamond Luxury Boutique - All Inclusive - Adults Only

5 out of 5
Blue Diamond Luxury Boutique - All Inclusive - Adults Only
Km. 298.8 Carretera #307, Pto Juarez, Playa del Carmen, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 464 out of 740 reviews" "
Rating 8 - Good. 141 out of 740 reviews" "
Rating 6 - Okay. 62 out of 740 reviews" "
Rating 4 - Poor. 44 out of 740 reviews" "
Rating 2 - Terrible. 29 out of 740 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The servers/ beach workers were absolutely amazing so attentive and the food was absolutely wonderful not a single complaint . I loved how safe we felt and how calm it was. This resort was not a big party place which is exactly want we wanted. Just a very calm and relaxed time. I look forward to when we can book another trip back as it was a great five days for us all round . Loved the wildlife. The only couple cons for us was the sliding doors to go out to our patio of our room was behind a pillar, which made it a tad difficult to get out of with coffees in hand. And the bed was a tad hard but it was still a decent sleep. The spa was a tad too pricy for us but it looked so nice but was out of our budget.
Stayed 5 nights in May 2024

6/10 Okay

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Lashiondra S

Liked: Cleanliness, staff & service, amenities
I enjoyed the privacy of the resort and the staff were amazing. My only draw back were there were not enough dining options
Stayed 4 nights in May 2024

10/10 Excellent

Raymond P Varcalle, Tomball

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit at the Blue Diamond…the property is outstanding !! I cannot say enough about the staff; so friendly and welcoming. The food is a show stopper, every meal, every entree is carefully prepared and plated perfectly!!! I can’t wait for visit #3!!!
Stayed 6 nights in May 2024
Response from Blue Diamond Team on May 13, 2024
Dear Raymond, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

10/10 Excellent

Tatyana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, serene setting, with great rooms and service. Adults only. Bring some cash to tip, as tips are absolutely earned. The beach was sea-weedy, but the water, in general, was clean. You really can’t go wrong with the Blue Diamond, for those who need to relax, unwind, and not party.
Stayed 6 nights in May 2024
Response from Blue Diamond Team on May 9, 2024
Dear Tatyana, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

2/10 Terrible

Diane

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Expedia is limiting me to 1500 characters so i will try to squeeze the main points in. This is a NO, DO NOT GO resort!!! 1. I celebrated my 49th birthday this week and wish I would have chosen the norm i.e. Secrets, Iberostar, Rui so on and so forth as my husband and I frequent all of Mexico providences. They require a $200 deposit like its a regular hotel. They charge a $20 DELIVERY FEE for room service at an ALL INCLUSIVE resort! The bed was a box spring totally hard as crap! There only 2 restaurants and they serve the same menu for lunch and one the same for dinner every night. The drinks were horrible. We only had one drink a day. Thats how bad they were and just dranked from the mini bar. Its a 2 mile hike to the lunch restaurant that you can either golf cart, or bike. Took forever for the carts. The butler was no good. And the backyard pool was a jungle. None of the reviews i read stated any of this. And the onsite tour excursions guy totally messed up our excursions. We paid for no kids. Overall horrible experience and service! I lost 4 pounds instead of gaining 8 at this place. It's old and outdated and the owners should really be ashamed for the in room upkeep. I really want my money back!!
Stayed 5 nights in Apr 2024
Response from Blue Diamond Team on May 4, 2024
Dear Diane,We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel.We apologize for not reaching your expectations this time during your stay. Your comments as well as all of our guests are very important for us as it brings us improvement opportunities.Sincerely,

8/10 Good

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities
Liked: quiet, comfortable, good beach, not crowded, safe, very friendly staff. Didn't like: food is average at best, for boutique place like this.
Stayed 7 nights in Apr 2024
Response from Blue Diamond Team on Apr 29, 2024
Dear Eugene, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Excellent

Chynna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a gorgeous and lush environment. We were there 2 nights- I was wanting to stay one more just to eat more of the food!!!! Our room had a view of the cenote and it was really unique and romantic :) I will also say- they had N.A. beer- and as a non drinker at an AI that is a huge plus! I would like to highly recommend any tour with Eduardo! He was set up by the Ceviche restaurant:) he was soooo fantastic and takes really great photos and videos! We did the sunrise kayak and snorkeling tour with him- it was such a special experience! The snorkeling actually wasn’t that great due to weather but he let us join on the afternoon speedboat snorkel for no extra charge and it was awesome!
Stayed 2 nights in Apr 2024
Response from Blue Diamond Team on Apr 27, 2024
Dear Chynna, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit to the Blue Diamond Luxury Boutique. This is not a party resort, so if you're just looking to relax and chill, this is your spot. The food was also really good and the staff was extremely hardworking, friendly and accommodating. In particular, our butler Israel was outstanding, checking in with us often to see if he could make our stay a great experience.
Stayed 7 nights in Apr 2024
Response from Blue Diamond Team on Apr 24, 2024
Dear Timothy, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

6/10 Okay

Carlos

Traveled with family
Liked: Cleanliness, staff & service
Nice quiet environment, great staff, awesome food but, a bit outdated and drinks not so good. You have to bike to go from your room to restaurant and beaches or walk. Not enough bikes and not well maintained
Stayed 4 nights in Mar 2024
Response from Blue Diamond Team on May 8, 2024
Dear Carlos,We appreciate all comments regarding our hotel facilities and most of all, our staff performance and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. We apologize for not reaching your expectations this time during your stay. Your comments as well as all of our guests are very important for us as it brings us improvement opportunities.Sincerely,

10/10 Excellent

Eric, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Blue Diamond Team on Apr 11, 2024
Dear Eric, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

4/10 Poor

Lola

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Be careful which room you get. We did not get the room we selected (1 bed instead of 2), the A/C didn't work, and there was a leak from the ceiling which went all over my clothing. A lot of unfortunate events but the most unfortunate part of all is that we spent the rest of our stay trying to speak with management about our issues and were constantly told "later" or "soon", eventually not even getting to speak with management. Overall, the place is beautiful and the people that work there are very kind but be careful which room you get, because there will be zero help from management if you have an issue.
Stayed 2 nights in Mar 2024
Response from Blue Diamond Team on Apr 6, 2024
Dear Lola,We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel.Unfortunately we did not have any report on our sistem that you had leak from the ceiling during your stay.Please, take in to account that we do not sale our suites according to type of bed, if guest want a suite with 2 beds it will be subjet to availability; we gave you a room with 2 beds since it was available. We apologize for not reaching your expectations this time during your stay. Your comments as well as all of our guests are very important for us as it brings us improvement opportunities.Sincerely,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property, Concept, Staff (Mr. Martin, Luis, Stefhany and many others deserves 5 Stars recognition) Food, Service, value and more, still, “physical plant” is showing passing of time, shows maintenance needs. Spa is a good example as it shows funcional limitations, not working areas, limiting basic offered services. We wish them success and well. We would love to go back in the future.
Stayed 6 nights in Mar 2024
Response from Blue Diamond Team on Apr 5, 2024
Dear Maria, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

10/10 Excellent

Priscila

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Blue Diamond Team on Mar 29, 2024
Dear Priscila, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

6/10 Okay

Juan, jackson hts

Traveled with partner
Liked: Cleanliness, staff & service
Resort was ok needs a bit of tlc staff was really nice and the food was ok. Prepare to walk a lot
Stayed 3 nights in Mar 2024
Response from Blue Diamond Team on Apr 1, 2024
Dear Juan,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Excellent

Brady

Traveled with partner
Liked: Staff & service, property conditions & facilities
I could not say enough about the staff and service at Blue Diamond. Everyone, from the front desk, to house keeping, to waiters, to even the grounds crew, always a smile, asking if you needed anything, any request was taken care of and taken care of quickly. The grounds are very well maintained. This is not a party place and that was exactly what we were looking for. Relaxing, quiet, very private feel. The rooms and all buildings do need some upgrading, but they are working on it and I’m sure a lot of resorts are, recovering from covid. The only true complaint we could honestly have was that our bed was a little too hard for our liking, but we are used to a tempurpedic. Even with that, would not hesitate recommending to anyone we know
Stayed 5 nights in Mar 2024
Response from Blue Diamond Team on Mar 28, 2024
Dear Brady, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

6/10 Okay

Alem

Stayed 3 nights in Mar 2024
Response from Blue Diamond Team on Mar 28, 2024
Dear Alem, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Excellent

Valdo Pereira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time; the staff was amazing. The food and drinks were top-notch. The atmosphere was very quiet and pleasant, and the rooms were awesome. We definitely recommend it for a couples' retreat. The breakfast was amazing and freshly made. We will definitely be back again!
Stayed 4 nights in Mar 2024
Response from Blue Diamond Team on Mar 27, 2024
Dear Valdo Pereira,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Blue Diamond Team on Mar 25, 2024
Hola Alexandra, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing stay. Great staff. Beautiful accommodations. Could use an update- but that didn’t affect our experience. Only caveat is- select a room closer to the beach as the resort is perpendicular to the water and requires some walking from rooms to the beach club where everything happens. All in all a fabulous stay.
Stayed 5 nights in Mar 2024
Response from Blue Diamond Team on Mar 19, 2024
Dear Anne,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We are very happy and pleased to read that the treatment of the staff have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Lacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up getting transferred to this property because our other Hotel didn't work out and it was amazing I can not say enough about how wonderful this hotel is. The staff was amazing the food was great, the grounds are beautiful. I will never stay anywhere else. If you are traveling to Mexico, and you are looking for an adults only quiet , beautiful, fun place, stay here. You will not regret it
Stayed 3 nights in Mar 2024
Response from Blue Diamond Team on Mar 13, 2024
Dear Lacy,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We are very happy and pleased to read that the treatment of the staff have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

4/10 Poor

Monique

Traveled with partner
Disliked: Amenities
The property was nice and peaceful overall. however, it was really far out from everything we wanted to do. Our room was really far from the restaurant and pool areas on the resort. We had to wait for golf carts to transport us. There was an option to ride bikes, which was a nice perk, but it would’ve been nice if it was more of a choice versus only option . They did not clean our room every day upon request. The patio pool that came with the room was dirty, so we preferred not to use it. That was also something that led us to booking the state, but it was an amenity we could not use due to lack of cleanliness. There was no nightlife due to the fact, that the only bar was apparently under construction, which we did not know upon booking. This would’ve definitely impacted our decision on the front end we know. The food at the restaurants were good and staff was super friendly however we felt the stay was below average.
Stayed 3 nights in Mar 2024
Response from Blue Diamond Team on Mar 12, 2024
Dear Monique, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

6/10 Okay

Stanton

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front office sits a mile off the beach and our room was somewhere in the middle. When you leave your room, you should be prepared to be gone for hours at a time, getting back and forth from room to restaurants, beach etc was a hassle. I’d give the room and service 4 stars. Food and overall property 2.5. Always great to get to Mexico and after 15 trips or so, I don’t see revisiting this property.
Stayed 3 nights in Mar 2024
Response from Blue Diamond Team on Mar 12, 2024
Dear Stanton, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our honeymoon, and they didnt upgarde us even though it wasnt packed... but overall, great time! Food was good. The beach area is a bit smaller... and lots of seaweed on certain parts.
Stayed 7 nights in Feb 2024
Response from Blue Diamond Team on Mar 11, 2024
Dear Crystal,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

8/10 Good

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
For the most part we really enjoyed this hotel but I do feel it needs some tlc. I’m not sure it was worth the amount of money we paid but the staff was amazing, we ate well and it is a great stretch of beach.
Stayed 7 nights in Feb 2024
Response from Blue Diamond Team on Mar 6, 2024
Dear Bethany,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

8/10 Good

Michaela Leigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at blue diamond. The room and the grounds were very clean. The meals were amazing. The service from the staff at the restaurants and bar was great. We would consider going back someday. What could be improved is some sort of communication about what type of entertainment was going on through the week, we never knew what events were happening. There was also no snacks in the room for late night or menu for in room that said what was available for in room dining and at what times it was available. There are small things that could use improvement to up the service, but overall a great resort to relax and enjoy nature, and time at the beach.
Stayed 4 nights in Feb 2024
Response from Blue Diamond Team on Mar 5, 2024
Dear Michaela Leigh,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Matthew

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a smaller resort with only three restaurants and 2 main pools but it was so quiet and serene compared to some of the larger resorts we have stayed at. We stayed in a cenote suite and it was so spacious and beautiful. The bathroom was huge with 2 showers and a patio off it. It was about a half mile walk to the beach which we either walked to or rode a bike if they were available. There were always golf carts on the way offering rides but the walk is quite lovely through the jungle. We saw monkeys, coatis and beautiful birds on our walks. The beach is one of the nicest we have been to. White sand, clear water and they do a really good job cleaning up the seaweed every day. The food was amazing, probably the best we've had at an all inclusive. The drinks were always delicious and they are not stingy on the alcohol. The service everywhere was very good. Everyone that works there was top notch. The only complaints we had were the showers weren't always hot. The resort is starting to show its age so could use some maintenance/upgrades. Also, the beach could use a few more chairs. All in all I highly recommend and we would definitely return.
Stayed 10 nights in Feb 2024
Response from Blue Diamond Team on Mar 5, 2024
Dear Matthew,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Jennifer, Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from Blue Diamond Team on Mar 1, 2024
Dear Jennifer, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Excellent

Eugene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quit and beautiful place.
Stayed 4 nights in Feb 2024
Response from Blue Diamond Team on Feb 27, 2024
Dear Eugene, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, spacious rooms surrounded by nature. The food is 👌 we’re so happy we chose Blue Diamond for our honeymoon!
Stayed 7 nights in Feb 2024
Response from Blue Diamond Team on Feb 27, 2024
Dear Jennifer, Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Claudia Mercedes Monsalvo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We stayed for 5 days at the Blue diamond!!!! Staff was EXCELLENT!!!! Food was INCREDIBLE, and the environment was PERFECT to relax.
Stayed 6 nights in Feb 2024
Response from Blue Diamond Team on Feb 26, 2024
Dear Claudia, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely

10/10 Excellent

Rajwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was great. There were only 3 restaurants but the food was amazing. Nothing to do in the evenings though unless you plan your own excursions. We didn’t mind because we just wanted to chill out and relax. There is a spa and a cenote too. Overall we couldn’t find anything to complain out. Wonderful stay!
Stayed 5 nights in Feb 2024
Response from Blue Diamond Team on Feb 26, 2024
Dear, Rajwinder, Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an adult only beautiful hotel surrounded by wild life and very quiet. Perfect for resting. The food is really good.
Stayed 6 nights in Feb 2024
Response from Blue Diamond Team on Feb 26, 2024
Dear Claudia, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

8/10 Good

Leandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My boyfriend and I enjoyed our time at the Blue Diamond. It was a nice, relaxing getaway vacation. As others have said, this is a good place if you want to disconnect from a busy life and have some peace and quiet; not a party resort. I just wouldn't call it a 5 star hotel. The bed was quite hard and there were a few things damaged (like a patio chair). The spa was a bit disappointing too, as the sauna was barely hot, the hammam wasn't working, and the pool was cold. Positives were really excellent food and very kind workers/good service. It was also fun to wake up and see monkeys in the trees just outside our suite and other wildlife around the resort. So overall, a very nice place to vacation, but expect more of a 3-star hotel quality rooms/amenities.
Stayed 4 nights in Feb 2024
Response from Blue Diamond Team on Feb 26, 2024
Dear Leandra, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

2/10 Terrible

Rafi R

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin I will never ever stay here Even if they give me for free I had family came from London for the first time Usually I stay at secrets but this time they wanted to stay here Worst mistake Food was horrible and restaurant have really blend food room service sucks $20 each time you order Seriously all inclusive Not really $20 each delivery even if you order sodas Worst experiences experience in 10 years
Stayed 4 nights in Feb 2024
Response from Blue Diamond Team on Feb 29, 2024
Dear Rafi, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Excellent

Lindita Berdynaj

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was superior! A great stay!
Stayed 4 nights in Feb 2024
Response from Blue Diamond Team on Feb 21, 2024
Dear Lindita, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

8/10 Good

Renzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our stay overall was excellent. It was exactly what we were looking for, a smaller, quiet, all inclusive hotel. The food quality was excellent, the staff and service were also exceptional. The location in the jungle and around the cenote/lagoon was unique and cool! The only comment we have for improvement is the property does need a minor reno. The design and architecture are still very much on point, but there has been some wear and tear that needs attention. Definitely recommend if you're looking for a quieter, more secluded vacay, and would stay here again!
Stayed 4 nights in Feb 2024
Response from Blue Diamond Team on Feb 20, 2024
Dear Renzo, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service
We stayed at the Blue Diamond for just under a week in February. I was a bit apprehensive from some of the reviews and considering how much we were spending, but the resort exceeded our expectations. Of course some areas of the hotel seems a bit worn, but it's a resort next to the ocean, so what did you expect? The staff and the service made up for everything... everyone was extremely helpful and beyond amazing and we would definitley stay here again.
Stayed 1 night in Feb 2024
Response from Blue Diamond Team on Feb 19, 2024
Dear Christina, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

6/10 Okay

Caroleen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Choice of food and no entertainment
Stayed 9 nights in Jan 2024
Response from Blue Diamond Team on Feb 19, 2024
Dear Caroleen, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

8/10 Good

Erin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Blue Diamond Team on Feb 19, 2024
Dear Erin, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a couple days to celebrate my partners birthday. Perfect resort to have an intimate & relaxing get away
Stayed 4 nights in Feb 2024
Response from Blue Diamond Team on Feb 12, 2024
Dear William, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel.

8/10 Good

Mark Rudy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a unique tranquil stay with its natural beauty. The staff and services were excellent. My wife and I enjoyed our time there. Our only negative was that the dining experience fell short of the overall ambience of the property. We traveled in February and though the property was not at capacity the service seemed slow. As if they were under staffed. Soups that should have been served hot were served lukewarm. Neither of us felt that the food experience matched the amazing natural wonder of being in such a peaceful environment. Our room was spacious and the view of the lush greenier was calming. We had a very partial view of the cenote. We even saw a monkey in the trees, going about it's day. The property does provides bicycles to ride to the beach or other areas on the property which we did on several occasions. But golf carts are primarily use to get you from one place to the other. The longest we had to wait for a driver was about 5 minutes. They can seat 4 to 6 passengers. We did reserve a cenote tour which was awesome. We also reserved a massage service in the spa. Eventhough I received one of the best massages ever, the ambience was not on par with other spas. There was not an option to choose if you wanted a sport massage or target a specific muscle. The waiting area was not that relaxing, and once inside there was no real area designated to hang your clothes. But my wife and I agreed that the masseuses were excellent. Overall we truly enjoyed Blue Diamond
Stayed 3 nights in Feb 2024
Response from Blue Diamond Team on Feb 20, 2024
Dear Rudy, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was wonderful. The staff was incredible. They answered every question and need we had. The views were beautiful from the rooms and the beach. The staff were kind and friendly. The property is somewhat spread out so golf carts are used to transport people. They were always available and often waiting on us after dinner or to take us to the beach. The rooms are huge, with nice rainforest views. The property is laid back and quiet. No loud parties or music if you prefer a more relaxing stay. The food was excellent. We loved everything we tried and their service was prompt and friendly. The rooms are a little dated but that doesn’t bother us at all. The showers were huge and the water always very hot. Housekeeping cleaned and replaced items in our room and drink cabinet daily. We felt safe and pampered on our vacation to the Blue Diamond Luxury Boutique. We will book this resort again.
Stayed 10 nights in Jan 2024
Response from Blue Diamond Team on Feb 12, 2024
Dear Christina, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

10/10 Excellent

lisa, laguna niguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the jungle
Stayed 6 nights in Feb 2024
Response from Blue Diamond Team on Feb 12, 2024
Dear Lisa! Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Kama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Blue Diamond Team on Mar 20, 2024
Dear Kama, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Excellent

Asabi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blue Diamond is my "go to" resort in Riviera Maya. I love EVERYTHING about it here!
Stayed 2 nights in Jan 2024
Response from Blue Diamond Team on Feb 5, 2024
Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay in 6 months. We’ve experienced both the quiet off season & the busier winter season. Both were 10/10. We will continue to come back. The staff is great, the amenities are perfect & the food is amazing. This is a relaxed environment with an older clientele. We LOVE Blue Diamond the most! They nail it every time.
Stayed 3 nights in Jan 2024
Response from Blue Diamond Team on Feb 5, 2024
Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home.Sincerely,

10/10 Excellent

Andrzej J

Stayed 4 nights in Jan 2024
Response from Blue Diamond Team on Mar 20, 2024
Dear Andrzej, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Excellent

William Franklin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AAAAAAA Would stay again, the staff treated us with respect and super friendlyness
Response from Blue Diamond Team on Jan 31, 2024
Dear William Franklin,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Don

Stayed 9 nights in Jan 2024
Response from Blue Diamond Team on Jan 20, 2024
Querido Don, Gracias por el tiempo que nos ha dedicado al calificar su experiencia en el Blue Diamond Luxury Boutique Hotel. Esperamos darle la bienvenida nuevamente en un futuro muy cercano. Sinceramente,