The staff i dealt with were all really freindly and helpful. The rooms, pool areas, and beach were all clean. You could see staff testing water and cleaning every day. The food in the Lindo was good and would recommend the step up over beach as the buffets were better. My only one negative was getting reservations for dinners. We got most we wanted but couldnt get rodizio. I understand this will be changed to walk in which will help. Really loved the resort and would definitely go back.