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Iberostar Selection Paraíso Maya Suites - All Inclusive

4.5 star property
Luxury property on the beach, with 8 outdoor swimming pools
VIP Access

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Iberostar Selection Paraíso Maya Suites - All Inclusive

8 outdoor pools, pool umbrellas, sun loungers
Exterior
Free minibar, in-room safe, desk, laptop workspace
Lobby
Aerial view
Reviews
8.6

Excellent

Popular amenities

  • All inclusive
  • Restaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Pool
  • Breakfast includedBreakfast includedBreakfast included

Explore the area

Map
Playa del Carmen, QROO
  • Popular LocationParadise Beach9 min walk
  • Popular LocationPlaya Paraiso Golf Course12 min walk
  • Popular LocationMaroma Beach14 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)35 min drive
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Room options

View all photos for Junior Suite, Accessible

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Accessible

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

9/10 Wonderful

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

7.2/10 Good

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
  • 667 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 624 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last Room Available

Free minibar, in-room safe, desk, laptop workspace

Last Room Available

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
  • 624 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

Highlights

Furnished balcony
Air conditioning
Free minibar items
TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Private bathroom
  • 624 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room (One Bedroom, Star Family)

View from room

Room (One Bedroom, Star Family)

10/10 Exceptional

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 624 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Accessible

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Accessible

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 624 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Room (One Bedroom, Star Family)

View from room

Room (One Bedroom, Star Family)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 624 sq ft
  • Sleeps 1
  • 2 Double Beds

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

10/10 Exceptional

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last Room Available, Single

Free minibar, in-room safe, desk, laptop workspace

Last Room Available, Single

Highlights

Furnished balcony
Air conditioning
Free minibar items
TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Private bathroom
  • 624 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

10/10 Exceptional

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
  • 624 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
  • 667 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 624 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Playa del Carmen, Iberostar Selection Paraíso Maya Suites - All Inclusive is near the airport and on the beach. Playa Paraiso Golf Course and Puerto Morelos Reef are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Ojo de Agua Beach. Punta Esmeralda Beach and Puerto Morelos Beach are two other places to visit that come recommended. Discover the area's water adventures with scuba diving nearby, or enjoy the great outdoors with ecotours.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Paradise Beach - 9 min walk
  • Playa Paraiso Golf Course - 12 min walk
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive
  • Tres Rios Ecopark - 12 min drive
  • Maroma Beach - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • Cena Trattoria By el Faro - 10 min drive
  • Snake Bar At Iberostar Maya - 3 min walk
  • Restaurante el Tapatío - 10 min walk
  • Rhapsody Mixology Bar - 7 min walk
  • El Museo - 3 min walk

About this property

Iberostar Selection Paraíso Maya Suites - All Inclusive

Luxury all-inclusive property near Playa Paraiso Golf Course
Located close to Maroma Beach, Iberostar Selection Paraíso Maya Suites - All Inclusive provides a free breakfast buffet, 18 holes of golf, and free water park access. With a white sand beach, a beach bar, and beach massages, this property is the perfect place to soak up some sun. Indulge in a Swedish massage, a body scrub, and a detox wrap at Spa Sensations, the onsite spa. At the 20 on-site restaurants, enjoy lunch, dinner, and international cuisine. The health club offers fitness classes and Pilates classes; other things to do include beach yoga, beach volleyball, and snorkeling. Stay connected with free in-room WiFi, and guests can find other amenities such as a nightclub and a poolside bar.
You'll also enjoy the following perks during your stay:
  • 8 outdoor pools and a children's pool, with a lazy river, a waterslide, and sun loungers
  • Free self parking and valet parking
  • Tennis courts, a gift shop, and concierge services
  • An elevator, beach umbrellas, and a billiards/pool table
  • Guest reviews give good marks for the family-friendly amenities, beach locale, and pool
Room features
All 434 rooms boast comforts such as furnished balconies and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars. Guest reviews give good marks for the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with jetted tubs and rainfall showers
  • 55-inch TVs with cable channels
  • Wardrobes/closets, childcare services, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (some restrictions)

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 coffee shops/cafes
  • 20 restaurants
  • 8 bars/lounges
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bistró L'Etoile
  • El Rancho
  • La Marina
  • La Pagoda

Things to do

  • 18 holes of golf
  • 2 spa tubs
  • 8 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf clubs/equipment
  • Health club
  • Kayaking
  • Lazy river
  • Nightclub
  • Optional golf privileges
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping mall
  • Snorkeling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels

Entertainment

  • 55-inch TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Iberostar Paraiso Maya
Iberostar Maya Paraiso
Iberostar Paraiso Maya
Iberostar Paraiso Maya All Inclusive
Iberostar Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya Playa del Carmen
Maya Iberostar
Paraiso Maya
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Iberostar Riviera Maya
Iberostar Paraiso Maya All Inclusive All-inclusive property
Iberostar Selection Paraíso Maya All Inclusive Playa del Carmen
Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya All Inclusive
Iberostar Selection Paraíso Maya All Inclusive

Frequently asked questions

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

Is Iberostar Selection Paraíso Maya Suites - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yes, the property is all-inclusive.

Where is Iberostar Selection Paraíso Maya Suites - All Inclusive located?

This Playa del Carmen property is on the beach, 0.6 mi (1 km) from Playa Paraiso Golf Course, and within 12 mi (20 km) of Maroma Beach and Puerto Morelos Reef. Ojo de Agua Beach and Punta Esmeralda Beach are also within 12 mi (20 km).

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1002 reviews" "
Rating 8 - Good. 266 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lakeitra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was too big. It took several days to figure out where everything was. There were like 5 resorts in one. Very, very nice but humongous.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jorge

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024

8/10 Good

JOSE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the food. Food needs a lot of work. Especially the buffet. The pools are nice. The beach as well. Rooms are clean and good size.
Stayed 5 nights in May 2024

10/10 Excellent

Efrain, Compton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in May 2024

10/10 Excellent

Griselda Gandarilla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have so much fun there we will keep on going back or booking with Iberostar always. I do want to mention we travel alot and this resort meet all my expectations wow!! Iberostar Paraíso maya honestly takes first place. The entertainment, food and plenty for kids to do. Wow Iberostar is number one!!!!! Coming from someone who travels a lot . I will only stay with Iberostar hotels.
Stayed 4 nights in Apr 2024

8/10 Good

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Maria Cristina

Traveled with family and small children
Liked: Staff & service, amenities
Good
Stayed 4 nights in Apr 2024

10/10 Excellent

Deniz

Stayed 5 nights in Apr 2024

8/10 Good

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was huge, but it was beautiful. We stayed at Maya Suites. The Suite was beautiful and clean. The grounds appeared meticulously maintained and were clean. There was beautiful wildlife at the resort. Also great oppurtinities for kids and family entertainment. The beach was also beautiful and well maintained The buffet food options were phenomenal. They also had great lunch places and hamburgers at the beach. I especially liked the Maya star cafe for coffee in the morning. The coffee was great. The bars including the big Maya bar were outstanding. My only complaint is that the restaurants are highly overrated. We had a subpar experience at La Merina Seafood restaurant. The food was essentially available at the buffet and they dont offer any selection of wines or drinks that you would expect given how much they talk up their restaurants. The servers dont seem to understand things. Same thing. at the Japanese Tepyanki restaurant. It was like a subpar Benihana...the restaurants are not really "high end" at all and just ok. In our experience the buffets were preferrable to the restaurants and the service was better. The restaurants are not worth the time.
Stayed 7 nights in Apr 2024

10/10 Excellent

Luciano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. We could not have asked for a better resort
Stayed 4 nights in Apr 2024

4/10 Poor

Argjent, MERRILL

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The cuisine was passable. We made use of the buffet. A la carte and reservations were required at other restaurants. The elevator was so tiny that my wife and I could hardly fit in with our strollers and kids. Water leaking from the shower. The refrigerator did not function. Nobody shown how to go around. Insufficient signs with detections. You're going to walk a lot. The distance to the beach was 1/2 mile. The water slides at the hotel I reserved for the kids' enjoyment were all broken. That's the only reason I went there. Pools were not very practical for small children. Never going back here again. Feel bad i spent so much money
Stayed 5 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This resort was very nice and perfect for a family vacation.
Stayed 7 nights in Apr 2024

8/10 Good

Aline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Iberostar. The food was excellent and the staff was super friendly and helpful. The only thing I would say was the kids pool area was closed down for a few days and the AC wasn’t great. My niece got sick after the first night so we think it was the air coming from the ac. Other than that it’s a great resort for families
Stayed 7 nights in Apr 2024

2/10 Terrible

Aleshia Renee

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The physical property itself is nice. Flamingos , peacocks, and coati’s are amongst the property. There are many pools to choose from. My BIGGEST issue and concern is the sanitary means of the food being prepared. The cooks do not wear gloves , they flip pancakes and french toast with their bare hands, they touch various products while cooking, wipe face while cooking and touching the food. I’ve witnessed a cook coughing directly on the food while cooking without a mask or covering his mouth. The bartenders wore gloves which was odd considering that they do not touch anything directly. All food places are with bare hands from the cookies to the meat. Sandwiches are made and ripped in half by bare hands. Some waiters would grab a piece of food and eat while walking past the buffet and take your order. They ask about allergies yet there’s cross contamination as they are touching all items. Food is a major consideration for any vacation and the fact that I barely ate but paid close to 10k for our family is ridiculous. I’ve complained while there and nothing was done but an email once I got home stating that they would investigate. Pretty convenient now that I am home. The exterminator came to my room and brother’s room twice due to ants.
Stayed 5 nights in Apr 2024

4/10 Poor

JOHN

Traveled with family
Disliked: Cleanliness
This is 5 star property with 1-star amenities and service. Food is 2-star, just stomach filling food. Not worth any upgrade in Room. I got a beach side Room ( 2step upgrade), got only trees in the back yard. It’s not worth staying in Maya vs Linda, just room size - nothing Else. Prepared to walk for Miles, Golf cart service is there but not easily accessible. Prepared to get up early morning by 7 am to get a pool side chair or beach chair. Everything is less relative to number of guests staying. Room itself is 2 star . I have. Stayed in better 3- star resorts. For less than half this price. If you plan to stay here , choose the least price available. More money not equals more enjoyment. Just like other reviews , people walking around to sell you something , especially star club.
Stayed 4 nights in Apr 2024

10/10 Excellent

Eric E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe, clean well kept property.
Stayed 5 nights in Mar 2024

4/10 Poor

Jeremy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
My son was attacked by a wild Coati while walking back to the hotel from the beach. There were no signs until after the incident. We had to spend a day in a Cancun ER to start his rabies vax. Hotel did nothing to accommodate us. Ended up costing me over a thousand US dollars. There should be signs posted through out the resort telling you not to walk with food in your hand. These Coatis are everywhere. You will see hundreds of them. Especially in the mangrove are between beach and hotel. They may be cute but they aren't scared of you. I’ve stayed at Iberostar resorts before and I’m surprised about this one’s lack of sympathy after my kid was hurt. My wife and I almost bought into the Iberostar program, glad we didn’t. They could have easily made this right but decided to ignore us.

8/10 Good

Meriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the restaurant options and clean property.
Stayed 5 nights in Mar 2024

8/10 Good

Cesar, Windermere

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, good. The variety of food was very good, but the preparation can be better. I could not drink the coffee in the breakfast buffet perhaps. Staff was excellent. Everyone was very pleasant and provided great service. Well organized customer care, including transportation
Stayed 3 nights in Mar 2024

10/10 Excellent

JUN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment and facilities are so nice!
Stayed 6 nights in Mar 2024

10/10 Excellent

Andrei

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 8 nights in Mar 2024

6/10 Okay

Deshante C

Disliked: Staff & service
Stayed 5 nights in Mar 2024

8/10 Good

shianne

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It’s good, clean, pretty. Great for families. The food is very mediocre. Overall a solid 4
Stayed 3 nights in Mar 2024

6/10 Okay

Susanne

Stayed 3 nights in Feb 2024

8/10 Good

Roberta

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was plenty to do for everyone. Between the beach, pools, free beverage bars, water slides for the kids and comfortable chairs....we were very comfortable. Buffets were good, fresh looking and plentiful. We found that the individual dining rooms were not the best. The El Musiua (sp?) food was great but the waiters rushed us through. Rushing courses and taking food away before we had even tried some of it. We had to ask them to stop and leave the food. But thinking they were in a hurry due to another group of people coming....we ate quickly only to find out that there wasn't a second group coming. The Mexican dining hall....food was not good. We went back to the salad bar. The. mediterrain food was ok and staff was good. The meat dining hall (forgot the name)...portions were small, tough and wrong cuts of meat. Consequently we went back to the buffets but they were a bit noisy and hard to carry on a conversation. Staff was great at the buffets.
Stayed 7 nights in Jan 2024

General hotel information

Reasons to Book
Outdoor Pool & Spacious Rooms
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5