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Terrasse Hotel Playa del Carmen

3.5 star property

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Terrasse Hotel Playa del Carmen

Rooftop terrace
Front of property
Premium Double Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe
Exterior
Outdoor pool, sun loungers
Reviews
8.8

Excellent

Popular amenities

  • All inclusiveAll inclusiveAll inclusive
  • RestaurantRestaurantRestaurant
  • PoolPoolPool
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
Avenida 10 entre calle 56 y 58, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida12 min walk
  • Popular LocationPlaya del Carmen Main Beach13 min walk
  • Popular LocationPunta Esmeralda Beach19 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
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Room options

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | View from room

Deluxe Double Room, 1 King Bed

Highlights

Air conditioning
Smart TV
Renovated in 2020
Blackout drapes/curtains
Down duvet
Premium bedding
Hair dryer
Private bathroom
  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 1 King Bed

Premium Double Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Premium Double Room, 1 King Bed

10/10 Exceptional

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Blackout drapes/curtains
Down duvet
Premium bedding
Hair dryer
  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 2 Double Beds

View from room

Premium Double Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Blackout drapes/curtains
Down duvet
Premium bedding
Hair dryer
  • 237 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed | View from room

Deluxe Double Room, 1 Queen Bed

8/10 Very Good

Highlights

Air conditioning
Smart TV
Renovated in 2020
Blackout drapes/curtains
Down duvet
Premium bedding
Hair dryer
Private bathroom
  • 188 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | View from room

Deluxe Double Room, 2 Double Beds

10/10 Exceptional

Highlights

Air conditioning
Smart TV
Renovated in 2020
Blackout drapes/curtains
Down duvet
Premium bedding
Hair dryer
Private bathroom
  • 237 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Playa del Carmen

Located by the sea, Terrasse Hotel Playa del Carmen is in Luis Donaldo Colosio, a neighborhood in Playa del Carmen. Gran Coyote Golf and El Camaleón Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa 88 and Punta Esmeralda Beach. Don't miss out on a visit to Xcaret Eco Theme Park.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Mamitas Beach - 11 min walk
  • Quinta Avenida - 12 min walk
  • Playa del Carmen Main Beach - 13 min walk
  • Punta Esmeralda Beach - 19 min walk
  • Gran Coyote Golf - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Tropical Tacos - 4 min walk
  • La Jungla de la Riviera - 5 min walk
  • Tierra Verde - 6 min walk
  • Que Huevos - 5 min walk
  • Quadra Café - 4 min walk

About this property

Terrasse Hotel Playa del Carmen

Hotel rejuvenated in 2020 and located near Punta Esmeralda Beach
Terrasse Hotel Playa del Carmen is located close to Playa 88 and Gran Coyote Golf, and provides a rooftop terrace and a restaurant. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers
  • Bike rentals, a roundtrip airport shuttle (surcharge), and a front-desk safe
  • Outdoor furniture, multilingual staff, and luggage storage
  • An elevator, a 24-hour front desk, and coffee/tea in the lobby
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Terrasse Hotel Playa del Carmen boast thoughtful touches such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • 55-inch Smart TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, daily housekeeping, and desks

All inclusive details

All-inclusive room rates at Terrasse Hotel Playa del Carmen are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas
  • Renovated entire property - December 2020

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch Smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Terrasse Del Carmen Del Carmen
Terrasse Hotel Playa del Carmen Hotel
Terrasse Hotel Playa del Carmen Playa del Carmen
Terrasse Hotel Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Terrasse Hotel Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Terrasse Hotel Playa del Carmen?

As of Jun 3, 2024, prices found for a 1-night stay for 2 adults at Terrasse Hotel Playa del Carmen on Jun 4, 2024 start from $49.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Terrasse Hotel Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Terrasse Hotel Playa del Carmen?

This hotel doesn't offer parking.

What time is check-in at Terrasse Hotel Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Terrasse Hotel Playa del Carmen?

Check-out is at noon.

Does Terrasse Hotel Playa del Carmen provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Terrasse Hotel Playa del Carmen?

Some rate plans available at this hotel are all-inclusive.

Where is Terrasse Hotel Playa del Carmen located?

Located in Luis Donaldo Colosio, this hotel is within 1 mi (2 km) of Playa 88 and Punta Esmeralda Beach. Gran Coyote Golf and Playa Xcalacoco are also within 3 mi (5 km).

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 129 reviews" "
Rating 8 - Good. 33 out of 129 reviews" "
Rating 6 - Okay. 13 out of 129 reviews" "
Rating 4 - Poor. 4 out of 129 reviews" "
Rating 2 - Terrible. 3 out of 129 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.

6/10 Okay

Paula

Traveled with partner
Liked: Cleanliness
It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!
Stayed 2 nights in Apr 2024

6/10 Okay

Scott

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff, clean hotel, will definitely stay there again!
Stayed 7 nights in Feb 2024

6/10 Okay

Mohammed

Stayed 6 nights in Feb 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Staff & service, property conditions & facilities
The hotel is clean and the staff is very welcoming and helpful. The area is centrally located to shopping,the beach, and restaurants. The restaurant
Stayed 4 nights in Feb 2024

6/10 Okay

Mohammed

Liked: Staff & service
Disliked: Property conditions & facilities
Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.
Stayed 1 night in Feb 2024

10/10 Excellent

Misan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Hillary

Disliked: Cleanliness
Not what I’ve expected. What’s online isn’t the same in person.
Stayed 7 nights in Jan 2024

2/10 Terrible

Ebony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are false , false advertisememt .My family & i didnt enjoy it at all ! Staff was not helpful .the pillows had hair on it , hair was behind the bathroom door . my brother got food poisoned . we asked for a refund on the first day & we could not get it . oh and mold is in the hall way , lots & lots of mold . i do not recommend sadly !!!!
Stayed 7 nights in Jan 2024

4/10 Poor

Aaron

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The all inclusive didn't cover much. They added extra charges to our card after we left, even though we paid for the two waters we drank in the room.
Stayed 1 night in Jan 2024

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
Stayed 9 nights in Jan 2024

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
Stayed 1 night in Jan 2024

8/10 Good

Rendell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, cozy hotel
The experience was good for the short time that I spent there. The room was very comfortable and clean. The only thing I could ask for was body lotion.
Stayed 2 nights in Jan 2024

10/10 Excellent

Aldara, Taylorsville

Liked: Amenities, property conditions & facilities
Todo muy bien! El personal súper amable!
Stayed 1 night in Jan 2024

8/10 Good

Justin

Traveled with partner
Liked: Amenities
Great spot.
Stayed 1 night in Jan 2024

8/10 Good

Ariyon

Liked: Cleanliness, property conditions & facilities
Michelle was the best! She made me feel comfortable and was very helpful. My interaction with being charged for something that while at Emilio’s was disappointing and I felt like The young gentleman in Emilio’s was taking advantage of me being American. I would stay at the hotel again but would not dine at the restaurant.
Stayed 4 nights in Dec 2023

10/10 Excellent

francois

Stayed 4 nights in Dec 2023

10/10 Excellent

LiLiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.
Stayed 1 night in Dec 2023

6/10 Okay

Hakan

Stayed 3 nights in Dec 2023

2/10 Terrible

Regan

Stayed 1 night in Dec 2023

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel.
Great little hotel in a fantastic location. Friendly staff and everything worked well. Would reccomend.
Stayed 1 night in Dec 2023

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Juan

Stayed 1 night in Dec 2023

General hotel information

Reasons to Book
Outdoor Pool & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.5