Th check in was awful. The front desk greeted us with upgrades and representations that all inclusive package purchased with Expedia came with bottom self liquor; not as advertised. After a long day of travel this was unexpected and made for a miserable welcome. We were also not properly shown to our room since we did not want the upgrade or vacation club presentation.
The property was also under construction and this was not posted when picking a hotel on Expedia & this impacted the noise & views.
Once we made it to the room, the remainder of the stay was very good as the food and service were fantastic but the negatives impacted the entire trip
Matthew
2024 年 5 月入住 3 晚
4/10 很差
Juan
与家人出行, 与配偶出行
2024年05月28日
满意:员工和服务,清洁度
不满意:住宿条件和设施
I didn’t like the fact that you cannot jump in the pool after spending a lot of money and 7 PM is really too early to not be able to use it. I am very disappointed. I rented for one day checked in at 5 PM and was not able to jump in the different pools and couldn’t get on one of them because of your guises policy kind of ridiculous when you’re paying $900 per night
Juan
2024 年 5 月入住 1 晚
10/10 超赞
Roger
2024年05月27日
满意:清洁度、员工和服务、住宿条件和设施
Roger
2024 年 5 月入住 3 晚
10/10 超赞
Soundara
与家人及幼儿出行
2024年05月23日
满意:住宿条件和设施,服务设施
The location is amazing.
The facilities are impressive.
The staff members were always polite and helpful.
Room size is very comfortable.
The food variety and quantity is praiseworthy.
One complaint we have is the distance from room to restaurant.
All in all we give the resort AAA
Soundara
2024 年 5 月入住 6 晚
10/10 超赞
Pepe
2024年05月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El hotel increíble, super limpio y la atención del personal muy buena. Lo único que diría que tuve como inconveniente es que en la habitación no tenia agua caliente y como información para otras personas que quieran ir, si te hospedas en el Dreams tienes cierto numero de restaurantes, pero si quieres ir a los demás restaurantes que están del lado de Secrets o a la alberca del roof, tienes que pagar extra.
Pepe
2024 年 5 月入住 2 晚
2/10 糟糕
Alejandra romero
2024年05月17日
不满意:清洁度
Las habitaciones súper lejos, aún con adultos mayores no les importó que tuvieran que caminar bastante adultos de más de 80 años, el agua de las albercas es verdosa, excluyen a los menores en los restaurantes de especialidad, pésimo, no vuelvo nunca
Alejandra romero
2024 年 5 月入住 7 晚
10/10 超赞
Faith
与家人出行
2024年05月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was amazing. People were wonderful and so accommodating. It was truly a pleasure
And will be back.