The property is very clean. I liked the pools and the beach. However, some of the staff were unfriendly and hostile, specifically staff who work at the restaurants and bars.
Yelma
2024 年 5 月入住 5 晚
10/10 超赞
Tomas
2024年05月21日
满意:清洁度、员工和服务、住宿条件和设施
Muy buen hotel la comida riquísima la playa muy buena las piscinas buena atención los cuartos están muy limpios muy bellos maravillosos
Tomas
2024 年 5 月入住 7 晚
10/10 超赞
Natalia
2024年05月18日
满意:住宿条件和设施,清洁度
Excelente ! Vuelvo pronto!
Natalia
2024 年 5 月入住 4 晚
6/10 一般
Elmer Alejandro
与家人及幼儿出行
2024年05月17日
满意:住宿条件和设施,清洁度
My family was not happy due to many questions were asked to the staff and the only answer we got was NO!!! We also got denied entrance to the fantasia hotel area for kids to enjoy the shows. No where in the web site ever said that no one was able to step in to fantasia hotel area.
Other thing that we were not happy was that the rooms had a toxic smell to them. My kids had to chance rooms due to the toxic smell coming from the sewer pipes. That was not a good thing. The beach area needs to be a bit more clean to much sea grass on the ground.
The dinning was horrible. The only area we enjoy was the main buffet because of the different types of food that were offer.
I'm not recommending this hotel if you have small children. Not much for them to do.
Elmer Alejandro
2024 年 5 月入住 5 晚
8/10 还可以
irina
与家人出行
2024年05月15日
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
Necesitan mejorar mucho la recreación lo demas todo está exelente
irina
2024 年 5 月入住 7 晚
6/10 一般
Majorie
与家人出行
2024年05月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was beautiful. The staff members were professional, pleasant and courteous. The only problem was an odor coming from the drain system in the bathroom.