4/10 Poor
Monica Yvette
Traveled with partner
Jun 2, 2024
Disliked: Cleanliness, staff & service, amenities
This property on every online travel site states this is a 5 star resort. I stayed May 2024 for 6 days in what was build on all sites as the Presidential Suite with a bedroom and two (2) bathrooms and a personal butler. There was nothing presidential and it only had one bathroom and the butler (Samuel) who was supposed to meet us upon arrival did not come to meet us and we “ran” into him about three (3) hours after arriving. We received no tour of the property which is what most butlers perform for the guest. When I would ask Samuel if something was available to us his response would be, “I told you that already”. We kept getting different answers as to why there was no room at all on the property with a second bathroom like most suites in any resort style hotel have. The food was the worst I have ever had in the Dominican and I have been there 3 previous times. The room left much to be desired. The walls have noticeable repairs that even a beginner handyman could repair. You will find caulk everywhere trying to hide all the imperfections. The entire staff was not as friendly and helpful as I have previously been accustom to. The decor is not a five star either, the only outstanding item on the property is the spa. But I also had issue with that service also. My spouse and I both received massages, but when we compared our identical services I did not receive the same level or length of time as my spouse. Overall do not waste your time, money, or energy at this resort.
Monica Yvette
Stayed 5 nights in May 2024