评分基于 607 条真实点评
4.8 客房清洁度
4.6 服务和员工
4.8 客房舒适度
4.8 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
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用户：真实旅客
发布日期：2024年5月31日 发布在：Expedia
first time staying at a resort that had options for all inclusive and non inclusive. felt like being on a cruise ship. asking for your room number after every order. otherwise good. the people working there are very friendly. they are one of the best for sure and that's the most important thing. the place is spotless. the only odd thing is the receipt system of the resort. quiet resort even with kids and family.
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
Stolen items from my room
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Roberto Diaz, General Manager Garza Blanca Resort
Dear Armond,Thank you for contacting us regarding the regrettable loss of your jewelry. We recognize the distress that accompanies the misplacement of valuable and sentimental possessions, and we want to assure you that we take such incidents very seriously.Following a thorough internal investigation, we have determined that all standard procedures were correctly followed by our staff. Our records indicate that during the time the jewelry was reported missing, you were on an excursion outside the property.In accordance with our hotel policy, we strongly advise guests to utilize the safe deposit box provided to safeguard their valuables. Regrettably, the hotel cannot assume liability for items that are not stored in these designated security boxes, particularly when guests are off-premises.We understand the frustration you may be experiencing and sincerely apologize for any inconvenience caused.Warm regards
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
We had 2 swim up rooms for our family of 6. We arrived early and we were told our rooms would be ready on or before 3pm. We got our rooms just before 5pm. Both rooms had musty odors. Also there was no door separating the bathrooms. The daily cleaning service came twice a day but did not help remedy the odor problem.
Overall the grounds were beautiful and well maintained.
The breakfast was good and consistent. The lunch around the pool area was average. The dinner restaurants were weak to average. The best restaurant was on the roof.
Most likely not coming back to this property. It was not worth the price.
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Roberto Diaz, General Manager Garza Blanca Resort
Dear Marvin, Thank you for sharing your feedback regarding your recent stay at Garza Blanca Resort & Spa. We sincerely apologize for the delay in providing your rooms upon arrival and for any inconvenience caused by the musty odors in both rooms. Your experience does not reflect the high standards of cleanliness and service we strive to uphold.We appreciate your kind words about the beauty and maintenance of our grounds, as well as the consistency of our breakfast service. However, we regret to hear that the lunch options around the pool and the dinner restaurants did not meet your expectations.Please know that your feedback is invaluable to us, and we will use it to address the areas of improvement you've highlighted. We are committed to providing exceptional experiences for all our guests and ensuring that every aspect of their stay meets or exceeds their expectations.We understand your decision not to return to our property, but we sincerely hope you will reconsider. Should you decide to give us another opportunity in the future, we would be honored to welcome you back and provide you with a truly memorable experience.Warm regards,
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
Beautiful property, but way too far from the hotel zone! Surrounding area outside of resort are in bad shape
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Eduardo Alcalde, General Manager Villa del Palmar
Dear Kalven, Thank you for taking the time to share your feedback regarding your recent stay at Villa del Palmar. We appreciate your kind words about our resort.We understand your concerns about the location being farther from the hotel zone and the condition of the surrounding area outside of the resort. While our resort aims to offer a serene and tranquil atmosphere, we recognize that the surrounding areas may not align with everyone's expectationsPlease know that your feedback is valuable to us, and we will take it into consideration as we continue to enhance the guest experience. We are committed to providing exceptional service and ensuring that all aspects of your stay meet or exceed your expectations.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Villa del Palmar in the future.Warm regards,
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
This was our second time staying at this resort as a family. The service, food, accommodation, and overall experience will keep us coming back year after year.
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Roberto Diaz, General Manager Garza Blanca Resort
Dear Anthony, We extend our heartfelt gratitude to you for choosing Garza Blanca Resort and Spa for the second time and for sharing your experience with us. Your continued support means the world to us.It brings us immense joy to learn that your recent stay with us was as delightful as your first. Knowing that our service, food, accommodation, and overall experience exceeded your expectations fills us with pride. Your satisfaction is our top priority, and we are thrilled to have left such a positive impression on you and your family.We are genuinely touched by your kind words and are deeply honored by your loyalty. We eagerly anticipate the opportunity to welcome you back year after year and to continue providing you with exceptional experiences and cherished memories.Please do not hesitate to reach out to us if there is anything we can do to further enhance your future stays. We are always here to ensure that every moment of your time with us is nothing short of extraordinary.Warm regards,
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
Beautiful place , super clean and great service . The food quality was amazing and the staff was super attentive and friendly.
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Roberto Diaz, General Manager Garza Blanca Resort
Dear Alex, Thank you for your glowing review of Garza Blanca Resort & Spa! We are thrilled to hear that you found our resort to be beautiful, impeccably clean, and that you received great service during your stay.It's fantastic to know that you enjoyed the amazing quality of our food and experienced the super attentive and friendly service from our staff. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we're delighted that we succeeded in doing so for you.We appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Roberto Diaz, General Manager Garza Blanca
Dear Norma, Thank you for choosing Garza Blanca Resort & Spa for your recent stay. We appreciate your positive rating and are thrilled to see that you had a wonderful experience with us.If you have any specific feedback or comments that you would like to share with us, please don't hesitate to reach out. Your insights are valuable to us as we strive to maintain and improve our services to meet the expectations of our guests.We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,
用户：真实旅客
发布日期：2024年5月23日 发布在：Expedia
This was by far one of the best all inclusive experiences we've ever had! The property is top notch, the staff is very friendly and attentive and the food and cocktails were absolutely amazing!
酒店管理层的评论
2024年5月23日，回复：酒店管理层 Roberto Diaz, General Manager Garza Blanca
Dear Renata, Thank you for taking the time to share your experience with us! We are thrilled to hear that your stay at Garza Blanca Resort & Spa was one of the best all-inclusive experiences you've ever had.It brings us great joy to know that you found our property top-notch, our staff friendly and attentive, and that you thoroughly enjoyed the food and cocktails. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we are delighted that we could exceed your expectations.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another amazing experience in the future.Warm regards,
用户：真实旅客
发布日期：2024年5月23日 发布在：Expedia
Excelente comida deliciosa y muy bonito el hotel
酒店管理层的评论
2024年5月23日，回复：酒店管理层 Roberto Diaz, General Manager Garza Blanca
Dear Jesus, ¡Gracias por su amable reseña! Nos alegra enormemente saber que disfrutó de nuestra excelente comida y que encontró nuestro hotel muy bonito. Su satisfacción es nuestra prioridad, y nos complace saber que hemos cumplido con sus expectativas en cuanto a la calidad de la comida y las instalaciones del hotel.Esperamos tener el honor de recibirlo nuevamente en Garza Blanca Resort & Spa para brindarle otra experiencia inolvidable.Saludos cordiales,
