Ratings based on 978 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 30, 2024 on Expedia
by A verified traveler
Posted May 30, 2024 on Expedia
Front desk girls were rude, room was dirty… no trash can liners, no remote for one of the tvs, couch cushions and throw pillows in disarray.
I know it’s not a 5 start hotel but do better :(
Comment from Hotel Management
May 31, 2024 by Keith White, AGM, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear about the cleanliness issues and the service you received at the front desk, as this is not the standard we strive to uphold.Your comments regarding the room conditions and the behavior of our front desk staff have been noted and will be addressed with our housekeeping and front desk teams to ensure improvements are made. We are committed to providing a better experience for our guests and will take immediate action to correct these shortcomings.We appreciate your candid feedback and hope you will give us another opportunity to serve you better in the future.
by A verified traveler
Posted May 29, 2024 on Expedia
Dirty diaper in parking lot told staff and never resolved
Comment from Hotel Management
May 31, 2024 by Keith White, AGM, Hotel Management
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with the dirty diaper in the parking lot and for the delay in resolving the situation. This is not the level of service we aim to provide, and we will address this matter with our team to ensure prompt and thorough attention to such concerns in the future.We appreciate your feedback as it helps us improve our services, and we hope you will give us another chance to provide you with a better experience.
by A verified traveler
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by Lydia, Hotel Management
Thank you Jody for taking the time to leave us a review!
by A verified traveler
Posted May 27, 2024 on Expedia
There was hair in the bathroom and shower both had to be cleaned (by us) to make it acceptable. The staff for the most part were very friendly and happy to help, the woman who worked both days of our stay on the morning shift was rude and seemed much more interested in her self grooming, and was annoyed that she had to stop that activity and help a paying customer.
Comment from Hotel Management
May 28, 2024 by Keith White, AGM, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the issues you encountered with the cleanliness of your bathroom and shower. This is not the standard of service we strive to provide, and we will be addressing this matter with our housekeeping team to ensure it does not happen again.We are glad to hear that most of our staff were friendly and helpful, but we are deeply concerned about your experience with the staff member on the morning shift. Your comments have been noted, and we will be conducting additional training to ensure all our team members provide the highest level of service and professionalism.We appreciate your candid feedback, as it helps us improve. We hope you will consider staying with us again in the future so we can provide you with a more enjoyable experience.
by A verified traveler
Posted May 26, 2024 on Expedia
There was nothing bad I could say about this hotel! It was top notch in every way that matters to me!
Comment from Hotel Management
May 27, 2024 by Keith White, AGM, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience and that our hotel met all your expectations. Your kind words motivate our team to continue providing top-notch service to our valued guests.We look forward to welcoming you back for another exceptional stay!
by A verified traveler from Thornton
Posted May 25, 2024 on Expedia
Room was large. Beds comfortable
Comment from Hotel Management
May 27, 2024 by Keith White, AGM, Hotel Management
Thank you for your kind review. We're thrilled to hear that you found your room spacious and the beds comfortable. Providing a relaxing and comfortable stay for our guests is always our top priority.We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted May 23, 2024 on Expedia
After seeing the room with broken cabinets, nail polish on the walls and dirty, I asked for a refund and went to a cleaner hotel.
Comment from Hotel Management
May 24, 2024 by Keith White, AGM, Hotel Management
Thank you for sharing your experience with us. We sincerely apologize for the condition of your room, including the broken cabinets, nail polish on the walls, and overall lack of cleanliness. This is certainly not the standard we strive to maintain.We understand your decision to seek accommodation elsewhere and apologize for any inconvenience this caused. Your feedback is invaluable and will be used to address these issues with our housekeeping and maintenance teams to ensure this does not happen again.If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly. We hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted May 21, 2024 on Expedia
Very nice area and very nice hotel. I would definitely recommend and stay here again myself. Clean room, comfortable bed. Nice area for pet walking.
Comment from Hotel Management
May 21, 2024 by Lydia, Hotel Management
Thank you Teresa for leaving us such a wonderful review! Hope to see you again soon!
by A verified traveler
Posted May 20, 2024 on Expedia
Nice friendly place to stay.
Comment from Hotel Management
May 21, 2024 by Lydia, Hotel Management
Thank you Connie so much for taking the time to leave us a review!
