2/10 糟糕
zahra
2024年05月24日
I don’t know how to explain how bad was almost everything. The room was dirty, you could see nails from previous guests all around the console.
The safe box was not working.
The fridge in the room was super dirty.
Towels were not clean.
Bathroom was very old and not that clean.
The AC was not cooling the room at all.
And the worst experience was at the check-in time when the lady at reception was so so so rude. We were supposed to check in at 2:30 based on what the Expedia showing us, the receptionist gave us the room key and said go to room and check if it is clean. Yes, she told us to check if the room is cleaned yet or not!!!
We went to the room and guess what, the room was not cleaned yet.
We came down to the reception and told her that the room is not clean, she said ok wait here for 1 hour to send someone to clean the room. I asked her if there is any other room available, the answer was no.
We waited for one hour, then asked her again if the room is available and she said “no”, and told us to wait. I told her that the hotel should have other rooms available and she said there are other rooms available, “but I don’t want to give you any other room”.
Finally, another receptionist, a nice lady, arrived and told her to give us another room. She refused to do that, so the nicer lady resolved the issue herself and gave us another room.
zahra
2024 年 5 月入住 4 晚