Ratings based on 976 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 31, 2024 by Jay, Hotel Management
Thank you for the kind review. Please let us know if something could have been better. Thank you again!
by A verified traveler
Posted May 23, 2024 on Expedia
I think Valet parking can be more friendly. Luis did a very great job and came right up to my family and I. However just standing around and having to approach them is ridiculous.
Comment from Hotel Management
May 26, 2024 by staff, Hotel Management
Good day,Thank you for your prompt response, and we sincerely apologize for any inconvenience you have experienced. We fully comprehend your frustration, and please rest assured that we take this matter very seriously.We will ensure that your feedback is thoroughly reviewed and promptly communicated to the relevant departments to address and rectify the issue. Our aim is to continuously improve our services, and your input plays a vital role in helping us achieve this.Once again, we appreciate your patience and understanding as we work to resolve the matter. If you have any further information or concerns you'd like to share, please do not hesitate to let us know.Thank you for bringing this to our attention, and we are committed to ensuring a more satisfactory experience for you in the future.
by A verified traveler from Mission Viejo
Posted May 22, 2024 on Expedia
Comment from Hotel Management
May 26, 2024 by staff, Hotel Management
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!
by A verified traveler
Posted May 21, 2024 on Expedia
Comment from Hotel Management
May 22, 2024 by staff, Hotel Management
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.
by A verified traveler
Posted May 20, 2024 on Expedia
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Comment from Hotel Management
May 21, 2024 by staff, Hotel Management
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!
by A verified traveler
Posted May 20, 2024 on Expedia
Property is clean.and the staff was friendly and personable
Comment from Hotel Management
May 21, 2024 by staff, Hotel Management
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!
by A verified traveler
Posted May 20, 2024 on Expedia
Comment from Hotel Management
May 21, 2024 by staff, Hotel Management
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.
by A verified traveler
Posted May 20, 2024 on Expedia
Comment from Hotel Management
May 21, 2024 by staff, Hotel Management
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.
by A verified traveler from Fontana
Posted May 20, 2024 on Expedia
Great hotel for the price, awesome parking, quiet, nice pool area, nice lounge
Comment from Hotel Management
May 21, 2024 by staff, Hotel Management
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!
by A verified traveler
Posted May 15, 2024 on Expedia
It was a great location only downside was the $35 parking a night.
Comment from Hotel Management
May 15, 2024 by staff, Hotel Management
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.
