4/10 很差
Melissa
与家人出行, 与配偶出行
2024年05月28日
I reserved the larger room with 2 beds. I arrived at about 1240. The front desk person told me that the rooms would be ready at 2. My husband and I went to eat lunch. We came back at 140pm and shopped in the gift shop until 2. At 2, a different girl started to assign us to 214, and then she said the room wasn’t ready and that they need a 30 minute ‘heads up’. I told her I was here at approx 1240. And the other person at the desk- knew we were there. The girl
Who told me the rooms wouldn’t be ready until 2, was standing right next to her, but she was not helping anyone in line. She then crossed it off and told me that if I wanted a room now, I would have to go with the smaller room at the same price. This was terrible customer service. Additionally, the bed was the most horrifically uncomfortable bed I’ve ever slept on. I’m flying home today and now my back is so sore and stiff! Worst hotel experience ever!!
Melissa
2024 年 5 月入住 1 晚