Check in was easy but it was downhill from there. When we walked in the room there were used cleaning rags from the maid left behind on the desk. My husband took it down the hall and left them on the maids cart as he couldn’t find the maid. The room looked clean but the carpet turned the bottoms of my feet black less than 5 minutes of getting out of the shower. There was an open packet of coffee left in the room, a used lotion was left from previous resident, and the shower bottle of conditioner was completely empty. We couldn’t watch tv the entire time of our stay. We tried to call the front desk but no one ever answered the phone so my husband went down. The front desk told us it had lost connection and would come back on but it never did. When we came back from supper and asked the lady at the front desk if it was back on yet she said, “I don’t know. If you find out tell me.”
The bed was not very comfortable and the furnace was so loud it was hard to even hear anything on our phones. Despite turning the thermostat up we never could get the room comfortable. It was cold the entire time and the room with the shower was freezing. Breakfast was eh so we didn’t eat. Check out was very dismissive.
We try to give a place a good chance and often overlook small issues if there are any because we know stuff happens sometimes but there are just too many this time. This was easily one of our worst hotel stays ever.
Don
8/10 还可以
Eric
2024年02月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Only complaint elevators were broke
Eric
2024 年 1 月入住 4 晚
6/10 一般
Ella
商务旅客
2024年01月26日
满意:客房舒适度,清洁度
不满意:住宿条件和设施,员工和服务
Gone down hilll
We stayed here for 12 weeks in early 2023 and again in January 2024. The pool has always been out of service. The elevator occasionally works and was out of service this trip. The room had mold and there were portable electric heaters in the hallways. The staff said the gas had been cut off due to a leak. At ck in no accommodation was made for the lack of elevator to haul our stuff up 2 stories or mention no gas. Doggie poop station bags were out so lots of dog poop around grounds.
Ella
2024 年 1 月入住 4 晚
4/10 很差
Matthew
与家人及幼儿出行
2023年12月24日
不满意:住宿条件和设施,清洁度
Elevator broke but was placed on the top floor. Electronic door lock barely works and have to try multiple times to open.
Matthew
2023 年 12 月入住 1 晚
6/10 一般
Rhonda
与家人出行
2023年12月21日
满意:员工和服务,清洁度
Not the best…
The elevator wasn’t working…we were booked for a room on the 2nd floor. The pictures from hotels.com were not what was advertised - and they were unable to accommodate with a roll out (they didn’t have any) they offered another room for an upcharge of over $100 per night!
Rhonda
2023 年 12 月入住 1 晚
6/10 一般
Roger Brandon
2023年12月19日
满意:员工和服务,清洁度
OK Place to Stay
My wife and i git away for a couple days and stayed here. Room was comfortable. Service was good.
Breakfast was blah. Eggs and bacon were ok but nasty potatoes mix thing and no waffles available even though they had a waffle maker.