The elevators were broke and we had to wait for 20 mins to get to our room or to get down from our room as it was overcrowded and limited to one slow elevator for the whole hotel, our AC was broke in our room when we called the front desk for fix or a fan they said they would call back and never did, I was also charged an unauthorized 107.33 by the hotel that I am still waiting on return. Not happy!
真实旅客
2020 年 3 月入住 1 晚
8/10 还可以
Tasha
与家人出行
2020 年 3 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Our stay was good our check in was not they didn’t get my reservation from hotels.com but they matched the price there were a couple features of the pool that didn’t work but the kids still loved it my only real complaint is They didn’t have an included breakfast
Tasha
2020 年 3 月入住 1 晚
6/10 一般
真实旅客
与家人及幼儿出行
2020 年 3 月 12 日
满意:员工和服务
Had a pool for the kids------ extremely over crowded and very loud in pool area. Probably won't go back
真实旅客
2020 年 3 月入住 1 晚
8/10 还可以
真实旅客
团体旅客, 商务旅客
2020 年 2 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
First room had bugs and then you gave me a different one which was fine.
真实旅客
2020 年 2 月入住 5 晚
4/10 很差
Ashley,Valliant
与家人及幼儿出行
2020 年 2 月 24 日
满意:员工和服务,清洁度
不满意:服务设施
Booked this hotel for use of pool facilities for my sons 6th birthday. Arrived at hotel staff was friendly and check in was easy. Went to elevator to go up to the rooms and seen the pool facilities were undergoing renovation. Got up to the room and the beds were like rocks. Have stayed in this hotel before and the beds weren’t bad however in this particular room they were horrible. Decided to book elsewhere we were in the room long enough to book another hotel. The room was clean however and it is understandable things need renovation just wish I would have known that prior to booking.
Ashley
2020 年 2 月入住 2 晚
4/10 很差
Stephanie
与家人出行
2020 年 2 月 23 日
不满意:清洁度、员工和服务、住宿条件和设施
Not good!
The first room we were given it took 5 flushes to flush the toilet and one if the bathroom lights was burned out. I called down to ask for a light bulb and 30 minutes went down to the desk to ask for one and was told engineering had to change it. After telling them about the toilet they offered another room. The second room was not very clean. The bathmat was wadded up beside the toilet and the bathroom and room floor did not appear to be swept. Lastly the air conditioner did not get cool until sometime in the middle of the night. Overall it was not a good hotel experience.
Stephanie
2020 年 2 月入住 1 晚
2/10 糟糕
Ronald
商务旅客
2020 年 2 月 17 日
不满意:清洁度、住宿条件和设施、客房舒适度
Worst ever
way over priced, rooms not clean and way out of date, key card didn't work, Toilet seat was so wrong and nasty looking
Ronald
2020 年 2 月入住 1 晚
4/10 很差
真实旅客
与家人及幼儿出行
2020 年 2 月 15 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The staff was very accommodating and helpful, and the breakfast was good however we had some issues... The pool was being renovated, which we would have known if we had read the fine print while booking, the room was not very clean, microwaves cord wasnt even long enough to be plugged in, and blowdryer was actually sticky