Breakfast at Atta was so relaxing. The soft music and stillness of the cenote in the morning was so peaceful. Overall a very relaxing stay. Ham at the swim up bar in the small pool was the best. He was very attentive and friendly. Beds were comfortable and rooms were set up nicely. We loved the convenience of bike check out and moto rentals at the hotel. Within walking distance to popular restaurants and beach clubs. I will stay here again when back in Tulum.
Christina
2024 年 5 月入住 3 晚
10/10 超赞
Wesley,New Braunfels
2024 年 5 月 27 日
Wesley
2024 年 5 月入住 3 晚
10/10 超赞
Lindcy
与配偶出行
2024 年 5 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I can’t say enough about this property . Not only do they go above and belong for you, but they are super kind and sweet . Check-in is a breeze and staff is always willing to help. The location is perfect! It’s on the beach/ hotel zone so it’s in the middle of all of the popular beach club/ restaurants in hotel zonerela and also, it’s only 20 mins from down town so proximity is good. The airport is about 50 mins away ( TQO) but it’s still pretty good. Only downfall is the limited menus/ pricy items on the menu, but that’s standard in the hotel zone ( this area is known for over priced food and drinks, as most of Tulum is) . The grounds 10/10. You don’t have to waste your time and money going to the other beach clubs it’s the same thing but this hotel is better as it has its own Cenote . Free parking is a plus. The room was SPOTLESS and spacious. The pictures do not give it enough credit and the bed is extremely comfortable. I will be staying here again my next time in Tulum.
Lindcy
2024 年 5 月入住 3 晚
2/10 糟糕
Viviana
团体旅客
2024 年 5 月 22 日
满意:住宿条件和设施
不满意:员工和服务,清洁度
Steep and absurd hidden fees. I had paid a rate that included breakfast only to find out that “the breakfast service fees” weren’t included in the price I paid. I also reached the hotel to be invoiced a hidden resort fee was forced to pay a leonine deposit of 200 usd per day reserved. The hotel staff are constantly trying to get ahold of your money: they even tried to charge me for changing my breakfast eggs from “scrambled” to “boiled”. The restaurant fees are ridiculous too. They charged me nearly 60 usd for a plate of cauliflower soaked in oil. Customer service is very bad as well and the services offered are deceptive. They for example say that bikes are offered complementarily but never have any. They say that you are entitled to free water bottles per day but delay in giving them to you. Ultimately, while the hotel’s cenote is nice to view, the place is not worth it. You cant even swim in the cenote for a great part of the day (only from 11 am-6 pm) and there is also a loud dj for a part of the afternoon which makes the experience overwhelming. The hotel’s policies are ultimately abusive. Hotel staff treat you like a walking and breathing ATM. We moved over to La Valise (a better and more luxurious hotel) and had a way nicer time.
Viviana
2024 年 5 月入住 2 晚
10/10 超赞
Sandra
与配偶出行
2024 年 5 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Diego was awesome and explained everything about the property. We were welcomed with a drink and a cold wet cloth which was much needed after our walk to the hotel. Loved this place and they even have a DJ in the cenote area. Definitely recommend this place.
Sandra
2024 年 5 月入住 2 晚
10/10 超赞
Niesha,Washington
2024 年 5 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was amazing from arrival to departure i wanna give a special s/o to the manager ricardo who runs an excellent team and the loving staff for being so supportive and welcoming to me during my stay 10/10 recommend i will definitely return
Niesha
2024 年 5 月入住 3 晚
10/10 超赞
Sarah
与家人出行
2024 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Phenomenal stay, will come back again!
Sarah
2024 年 5 月入住 2 晚
10/10 超赞
Mark
与配偶出行
2024 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Relaxation at the highest level. Cenote on property was amazing, decent food and drinks. Staff was very helpful without being overbearing.
Mark
2024 年 5 月入住 3 晚
10/10 超赞
Karyn
团体旅客
2024 年 5 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff, attention to detail, and the gorgeous cenote
Karyn
2024 年 5 月入住 4 晚
10/10 超赞
MAYA
2024 年 5 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I have been coming to Tulum for years and this is the best lodging I have discovered. Amazing eco-friendly property. Designed intentionally to channel positive energy from the universe. Tuuch cenote is crystal clear and purifies the soul. Attention to detail and service is unmatched to any of my VIP experiences through Expedia Platinum. Room is spacious and quality AC is available 24/7. Private plunge pool is a serene escape right outside your door, but secluded in nature. Mood lighting and open concept heightened our stay. Yoga classes offered on an energetic platform within the jungle. Wealth of vegetarian options. Must visit stay if you are looking to connect with your soul and unwind in the high vibrations of Tulum. You will feel the positive frequencies as you step foot onto the grounds.