"The exceptionally rude older receptionist lady earned a reputation for being frustrating and incompetent among the guests...not just to me. When I arrived at 15:15, she ignored me and would not attend to me at check in for 15+ minutes. She wouldn't acknowledge that I was standing there as I patiently waited upon arrival because she was "finishing something else." Then, she said she couldn't find my reservation, while her kind and congenial colleague attended to five other guests while I was...