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Reviews of Sandcastle Resort On The Beach

3 out of 5
Sandcastle Resort On The Beach
1307 Atlantic Ave, Virginia Beach, VA

Reviews

7.4

Good

Rating 10 - Excellent. 318 out of 1001 reviews" "
Rating 8 - Good. 319 out of 1001 reviews" "
Rating 6 - Okay. 180 out of 1001 reviews" "
Rating 4 - Poor. 98 out of 1001 reviews" "
Rating 2 - Terrible. 86 out of 1001 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Heather

Traveled with family
Liked: Staff & service
Overall a great stay! Staff were very kind & helpful. Safe & convenient location on the oceanfront. Private rooftop pool as well. We did have issues with our bathtub draining, and dirty towels were taken but not replaced. Otherwise a great stay & would go back.
Stayed 3 nights in May 2024
Response from Jessica on May 27, 2024
Hello thank you so much for your feedback & apologies for any inconvenience this may have caused. Hope to see you again!

8/10 Good

Kathleen, Hull

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property was dirty. Multiple things were broken ALL weekend. Complimentary Coffee/Tea in Lobby Breakfast was dull - butter was expired, not much offered The plastic furniture was tacky!, Dirty! & Cracked! Our tub was stained, Holes in the shower walls Hug lump in the floor near the balcony door The peel n stick flooring was falling apart and uneven When we checked out, the woman at the desk was talking on her cell phone and seemed annoyed when I was trying to get her attention. Then she took my keys and went back to her call. Never asked how our stay was or even smiled at us. Never said: "Thank you for choosing Sandcastle Resort" or even "Have a nice day!"... So we just left!!! Will not be going back.
Stayed 3 nights in May 2024
Response from SC on May 22, 2024
Hello M/s Kathleen,First we would like to take this opportunity to say thank you so much for choosing Sandcastle Resort on the Beach. Second sincere apologizes for not able to meet your standards & your points are well noted for further action. Hope you will give us fair chance to come back

10/10 Excellent

Arun Pradeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this property , it is at the center of the beach and pier , sunrise view is really amazing from this resort
Stayed 1 night in May 2024
Response from Jessica on May 19, 2024
Hello, thank you so much for your feedback & thanks for staying with us!

6/10 Okay

Jardai

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t thoroughly cleaned
Stayed 1 night in May 2024
Response from Jessica on May 19, 2024
Hello, sorry for any inconveniences this has caused. Hope to see you gain sometime!

10/10 Excellent

Kristen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints! Everything was wonderful.
Stayed 1 night in May 2024
Response from Jessica on May 14, 2024
Hello Kristen! Thank you so much, hope to see you again soon.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from SC on May 15, 2024
Hello CarlosWow 5 out of 5 star RatingsThank you so much & sincere appreciation on behalf of the staff & the Management

8/10 Good

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, within walking distance of shopping & dining. Good budget friendly option in VA Beach.
Stayed 3 nights in May 2024
Response from Jessica on May 19, 2024
Hello, thank you so much for your feedback! Hope to see you again soon!

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great for kids
Stayed 1 night in May 2024
Response from SC on May 13, 2024
Hello M/s Anne, We are thrilled. 5 out of 5 star rating. This really made our day & we have no words to say home much it meant to our hardworking staff of the hotel.

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cleanliness and exceptional staff. Right beside the fishing pier which was the reason for my visit. Only downside was the noise from room next door. My room was across from elevator which got a little loud. Otherwise was a grest place to stay.
Stayed 1 night in May 2024
Response from SC on May 13, 2024
Hello M/s LisaThank you so much & sincere appreciation for staying at Sandcastle Resort on the Beach. Your points are noted

8/10 Good

Khashayar, Fairfax

Liked: Cleanliness, staff & service
Higher floors are renovated. You can hear the music to 11pm
Stayed 1 night in May 2024
Response from SC on May 13, 2024
Hello Khashayar,THank you so much & we are thrilled that you enjoyed your stay.

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Disliked: Amenities
Really like the place and close to the beach beautiful view. King suite did not have shower curtain or hairdryer, which was unusual as that was very nice.
Stayed 1 night in May 2024
Response from SC on May 13, 2024
Hello M/s Deborah, Thank you so much & we sincerely apologies for the inconvenience

10/10 Excellent

Tigers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Daishja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Margarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice lobby. Free parking, which is always god when you're in Virginia Beach. Friendly staff. Great balcony views. The breakfast wasn't the best, just cereal, bagels & a few frozen items you microwave or toast.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It just felt safe for me, that’s what I love about it.
Stayed 1 night in Apr 2024
Response from SC on Apr 22, 2024
Hello Tracey,Thank you so much & we are glad that you enjoyed your stay

6/10 Okay

Jay

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff friendly and helpful but this property is in need of help. Carpeting on stairs dirty and old. Tile in bathroom cracked. Bedding appeared cleaned but with as many stains as there was, it’s time to replace. Great location though with lots to do.
Stayed 1 night in Apr 2024
Response from SC on Apr 17, 2024
Hello Jay,Thank you so much & your points noted. We are working on the issues

2/10 Terrible

Erika

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was perhaps the dirtiest hotel I’ve ever stayed in.
Stayed 2 nights in Mar 2024
Response from SC on Apr 17, 2024
Hello Erika,Please accept our sincere apologies for not meeting your standards of stay, Hello Jay,Thank you so much & your points noted. We are working on the issues

6/10 Okay

Parris M

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from ps on Apr 6, 2024
Thank you for your positive feedback

6/10 Okay

Tladi

Traveled with partner
The Tv didn’t work, and I was offered to be moved after reporting but was already settled by then! And balcony door wasn’t/barely shut. Found a few strand's of hair in the bed and on a few of the towels smh
Response from Jessica on Apr 4, 2024
Thank you for your feedback! All issues have been noted, sorry for any inconvenience this has caused

6/10 Okay

Gayathri

Disliked: Staff & service
The property was fine although overpriced for what you got. The big disappointment was that the images made it seem like there was a hot tub but there wasn't.
Stayed 1 night in Mar 2024
Response from jess on Apr 4, 2024
Hello, thank you for your feedback! Yes that is a kiddie pool not a hot tub. Sorry for the confusion!

10/10 Excellent

Anna, Vienna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel , awesome location .
Stayed 3 nights in Mar 2024
Response from ps on Mar 27, 2024
Good Afternoon,Anna Thank You For The Wonderful Feedback

10/10 Excellent

Kathy

Stayed 1 night in Feb 2024
Response from ps on Mar 22, 2024
Thank You For Your Feedback

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from ps on Mar 16, 2024
Thank you for your positive feedback

10/10 Excellent

Jason

Stayed 2 nights in Mar 2024
Response from ps on Mar 31, 2024
Thank You Mr. Jason for your wonderful feedback glad you enjoy your stay please come again.

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel has a gym, and I enjoyed having a balcony.
Stayed 1 night in Mar 2024
Response from ps on Mar 10, 2024
Thank You for your positive feedback

8/10 Good

Rodney

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2024
Response from ps on Feb 19, 2024
Thank You for your wonderful feedback hope to see you again

6/10 Okay

Verified traveler

Not the Best
Not impressed, out dated, not real clean, breakfast left a lot to be desired. The hallways are dark, depressing and cold. The room was outdated.
Stayed 2 nights in Feb 2024
Response from S on Feb 19, 2024
Good Morning,H.R.Thank you for your feedback we here at Sandcastle Resort value your input.

2/10 Terrible

Dezarra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from ps on Feb 20, 2024
Thank you for your feedback your review is very important to us

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sandcastle always great to stay at
Enjoyed a relaxing weekend just to get away and enjoy the 2 restaurants and the music on Saturday night.
Stayed 2 nights in Feb 2024
Response from ps on Feb 11, 2024
Thank You Mr. John for your wonderful feedback glad you enjoy your stay please come again.

10/10 Excellent

Jadine

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I loved that it was in walking distance to many of the shops, attractions and the beach. The hotel needs to be renovated. I was disappointed that the pool was closed. The breakfast was not what we expected. We had to warm up the omelette’s ourselves. The juice was also very watered down.
Stayed 1 night in Feb 2024
Response from s on Feb 11, 2024
Thank You for your feedback

8/10 Good

Richard

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Old picture are advertised but the place wasn’t half bad
Stayed 1 night in Jan 2024
Response from ps on Jan 21, 2024
Thank You for your feedback

6/10 Okay

Eddie

Liked: Cleanliness, property conditions & facilities
Clean hotel but dated. Ocean front hotels are not resorts.
Stayed 2 nights in Dec 2023
Response from SC on Jan 9, 2024
HelloThank you so much & sincere appreciation for your stay as well as the feedback.

8/10 Good

Clinton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from SC on Jan 9, 2024
Hello Clinton, We are glad to learn that you enjoyed your stay. Sincere thank you on behalf of the staff & the management

10/10 Excellent

jose

Stayed 2 nights in Dec 2023
Response from SC on Jan 9, 2024
Wow5 out of 5THank you so much & we have no words to say how much the rating meant to us. Once again thank you.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SC on Dec 30, 2023
Hello M/s Stephanie,Thank you so much I am happy to hear that you were impressed with our great staff and ocean views. We hope to see you soon!

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
I stayed for the day. My group stayed overnight. I ordered the wrong room. I let the GM know, and he quickly resolved the mixup. The only thing I would recommend is to clean the pool's walls.
Stayed 1 night in Dec 2023
Response from SC on Dec 30, 2023
Dear TheresaThank you so much for your kind words. I am happy to hear that you were impressed with our great staff and ocean views. We hope to see you soon!

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location, but remodeling is gross
This hotel is in the process of remodeling and it really needs it. It's a great location on the oceanfront. The bedding was stained. The balcony was full of construction debris. The bathroom was huge but not very functional for more than one persons "stuff". The breakfast was served continental style in a "basement" area of sorts. The staff was lounging around and on her phone the entire time but expected a "tip". I sincerely hope that this remodel will improve all of the above for this hotel.
Stayed 1 night in Dec 2023
Response from SC on Dec 30, 2023
Dear M/s Jennifer,THank you so much & we sincerely appreciate your stay as well as the feedback. Your points are noted & hope to see you soon again

8/10 Good

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from SC on Dec 26, 2023
Hello Vincent, Thank you so much & we are glad that you choose Sandcastle Resort on the Beach for your accommodation needs. Sincere appreciation on behalf of the staff & the management

10/10 Excellent

Shannon

Stayed 1 night in Dec 2023
Response from SC on Dec 30, 2023
Hello M/s Shannon, Thank you so much for staying with us as Sandcastle Resort On The Beach

4/10 Poor

Teresa

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property has definitely went down over the past years. Rooms were not clean and no hot water. Only stayed one night so it was bearable but definitely wouldn't want to spend a weekend much less a week there. Definitely not the hotel I remembered from 10 years ago. Staff was friendly though
Stayed 1 night in Dec 2023
Response from SC on Dec 26, 2023
Hello M/s Teresa, Thank you so much & we are sorry to learn that you did not enjoy your stay. Sincere appreciation on behalf of the staff & the management

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from SC on Dec 26, 2023
Hello M/s Jennifer, Thank you so much & sincerely appreciate your stay as well as the feedback. We are glad that you enjoyed your stay.

2/10 Terrible

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from SC on Dec 26, 2023
Hello M/s MathewThank you so much & we are sorry to learn that you did not enjoy your stay. Sincere appreciation on behalf of the staff & the management

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great will do what ever they can for you. Rooms are being remodeled so there are some problems.But they are doing their best
Stayed 2 nights in Dec 2023
Response from SC on Dec 19, 2023
Hello Mr John,Thank you so much for your stay as well as appreciating our remodelling

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from SC on Dec 18, 2023
Hello FrankThank you so much & it was our pleasure in serving you. Sincere appreciation on behalf of the staff & the management of Sandcastle Resort on The Beach. We are glad that you enjoyed your stay

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SC on Dec 18, 2023
Hello David Thank you so much & it was our pleasure in serving you. Sincere appreciation on behalf of the staff & the management of Sandcastle Resort on The Beach

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023
Response from SC on Dec 13, 2023
Hello Kathleen,Thank you so much & it was our honour in serving you.

8/10 Good

April

Liked: Staff & service, amenities, property conditions & facilities
Nice shower, balcony, and location
Stayed 3 nights in Nov 2023
Response from Jessica on Nov 28, 2023
Hello, April thank you so much for your feedback! Thanks for staying with us!

10/10 Excellent

Kimberly A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The plumbing made loud noises. But otherwise, nice comfortable stay.
Stayed 1 night in Nov 2023
Response from SC on Nov 23, 2023
Hello Kimberly,Thank you so much & sincerely appreciate your Patience over our renovations. Please do excuse us & glad that you enjoyed your stay

10/10 Excellent

Mary Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from SC on Nov 20, 2023
Hello Ms MaryNo words to say how much we appreciate your stay as well as the feedback. Sincere thank you for staying with us & we are glad that you enjoyed your stay

10/10 Excellent

Kendra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was clean!
Stayed 1 night in Nov 2023
Response from SC on Nov 13, 2023
Hello Kendra, Thank you so much & we have no words to say how much we appreciate your stay as well as the feedback. We are glad that you enjoyed your stay