Property amenity

Reviews of citizenM Washington DC Capitol

4 out of 5
citizenM Washington DC Capitol
550 School St SW, Washington, DC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1177 out of 1773 reviews" "
Rating 8 - Good. 368 out of 1773 reviews" "
Rating 6 - Okay. 138 out of 1773 reviews" "
Rating 4 - Poor. 54 out of 1773 reviews" "
Rating 2 - Terrible. 36 out of 1773 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Oleh

Stayed 3 nights in Mar 2024

10/10 Excellent

Keith, Durham

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the technology i n the room. Small, but clean and comfortable room.
Stayed 1 night in May 2024

10/10 Excellent

Tyron

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in May 2024

10/10 Excellent

Umm Mu’adh

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved! Small rooms- not an issue just small. But super high tech and cleaaaaan!
Stayed 1 night in May 2024

10/10 Excellent

Amonee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was throughly impressed with this hotel! From the staff to the overall look of the hotel. It’s so chic for the price. I would definitely stay at this location and other locations in the future:)
Stayed 2 nights in May 2024

8/10 Good

olga

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very compact. Vanity is located outside the bathroom. There is not coffee maker And not iron either. This is important to get a crispy collar before a meeting
Stayed 5 nights in May 2024

10/10 Excellent

janie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great although my ac didnt work correctly in my room
Stayed 2 nights in Mar 2024

2/10 Terrible

Joaquin

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
For starters the service was quite bad, in 3 days they never made the room, no soap on the shower, the room was "fully" automated but the iPad control was extremely slow and a pain to use, I had to use my phone to watch TV because the selection of channels was very limited and, finally, the food in the restaurant was plainly bad, not to mention that they had cold sandwiches and the food toaster didn't work The hotel claims that you're saving the world by staying with them, but they charge as much as a "full service" hotel! Oh by the way, if you want a 2 hour late check-out, you have to pay over $80!!!
Stayed 3 nights in May 2024

6/10 Okay

Ivette

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was very cool and clean. The rooms were too too small! I have stayed at hotels in cities and in other countries and I have never had to climb over my husband to get out of bed! The shower was in the bedroom! No privacy at all!
Stayed 3 nights in May 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention very nice and helpful
Stayed 3 nights in May 2024

6/10 Okay

Brendan

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very limited food options, at some points there was no working oven and very little is located nearby after 6pm. Being served burnt popcorn after a half an hour wait is not ideal. The breakfast provided seemed fine but has an additional cost as well. You were also given the option to select what days cleaning service was being provided and an employee began to enter on an unexpected day as I was getting changed out of my travel clothes. I'm not sure why as it was not a cleaning day and the room was ready to be occupied.
Stayed 6 nights in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One issue was the self check in. There was a person to assist but I do like the personal touch. I did NOT like the iPad control for all room functions I.e. TV control, climate control and lights control.
Stayed 2 nights in May 2024

10/10 Excellent

Dohyung, BAYSIDE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Alisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little hotel that is very much like a European boutique hotel. It’s clean and comfortable, with easy check in and check out. Much less expensive alternative than staying in the navy yard near the stadiums. Great place!!
Stayed 1 night in May 2024

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. The room was very comfortable with everything you might need close by. The room was not very big - but Really well thought out. The only downside was breakfast which was a little chaotic.
Stayed 2 nights in May 2024

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is unique and great for one person. I loved it.
Stayed 1 night in May 2024

10/10 Excellent

Dorothy M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Erika

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the noisy bed but I slept great on it once I slept. The room was cozy and comfortable with a lot of modern touches.
Stayed 1 night in Apr 2024

10/10 Excellent

Donovan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unique decor and a sense of personality that was engaging and fun. the whole room ipad control was great as well as being a good information center. This is a great place for the solo or couples traveler. Beware the night curtain as they are extremely good and if you don't set an alarm, you won't notice that it has become day... but that might also be a plus.
Stayed 2 nights in May 2024

10/10 Excellent

Jawan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is such a wonderful place. It was very modern clean in the stack of very approachable. This was a great stay the room as well. The bed was comfortable, and I love how they controls everything in the room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathleen, Norristown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel when I visit DC. It's a great location and has a cool vibe. The staff is always so friendly and helpful. Very clean and great location. I would highly recommend Citizen M hotels.
Stayed 1 night in May 2024

8/10 Good

Lars

Business traveler
Liked: Cleanliness
It was a very different hotel. I liked it and am looking forward to my next stay. The hallways were kind of dark and some of the app room controls were not ideal.
Stayed 4 nights in Mar 2024

10/10 Excellent

Christine, Apollo Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live this small space concept! It’s comfortable, cozy and fun! And the price is right! Great location! We walked to the capital and many museums comfortably. I will definitely stay again next time I’m in DC.
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on May 8, 2024
Hey CitizenChristine,So glad to hear you're loving the small space concept – cozy, comfortable, and fun, just like you said! And isn't it great when you find the perfect balance between affordability and quality? Walking distance to the Capitol and museums? That's the cherry on top! We can't wait to host you again during your next D.C. adventure. See you soon!

10/10 Excellent

McKenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the creativity of this hotel. The staff was very friendly and the room was amazing. Very good for solo or couple traveling if you don’t need a lot of space
Stayed 1 night in Apr 2024
Response from Hotel Management Team on May 8, 2024
Hey CitizenMcKenna,I'm thrilled you enjoyed our hotel's creativity – we like to think of it as our canvas! Our staff aims to be as welcoming as a sunbeam on a chilly day, and our rooms? Well, they're so amazing they might just give you a little "wow" moment. Perfect for travelers who prefer to dance together rather than getting lost in a sea of space! Thanks for the rave review, and we'll be here to sprinkle more creativity on your next visit!

10/10 Excellent

Jose L

Liked: Cleanliness, staff & service, property conditions & facilities
The place is very trendy the vibe is cool most of the staff is nice and helpful. The breakfast is really good!
Stayed 4 nights in Apr 2024
Response from Hotel Management Team on May 8, 2024
Hey CitizenJose,Sounds like you've landed in the heart of trendy-town! With vibes as cool as a cucumber and a staff as friendly as a neighborhood Spider-Man, it's the perfect recipe for a great stay. And let's not forget about breakfast – a real winner to kickstart your day! Thanks for the awesome review, and we can't wait to have you back for more trendy adventures!

10/10 Excellent

Sara, Corning

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and nice. Parking was a little rough but once I was parked I was able to use the metro system to get around!
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on May 8, 2024
Hey CitizenSara,Glad to hear our staff made your stay smooth sailing! Parking can be a bit of a puzzle sometimes, but it sounds like you cracked it. And hey, who needs a car when you've got the metro at your doorstep? Thanks for the feedback, and we hope to welcome you back soon for more adventures!

8/10 Good

Rong Rong

Traveled with partner
Liked: Cleanliness
We really liked the location of the hotel and how convenient parking was as we found street parking right when we arrived. Unfortunately, the staff seems to be over whelmed with the amount of guest during check out and restaurant. The hotel room is very modern and we loved the iPad controls as well as the black out curtain but our sink barely had water coming out and our hand soap pump was broken. Other than that we were fine we with everything else.
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on May 8, 2024
Hey CitizenRong,It's fantastic to hear you enjoyed our hotel's convenient location and easy parking! However, I'm sorry to hear that the staff seemed overwhelmed during your visit – we'll definitely look into ways to improve efficiency during peak times. Despite the hiccups, I'm glad you appreciated the modern amenities in your room, like the iPad controls and blackout curtains. I'll make sure our maintenance team addresses the issues with the sink and hand soap pump right away. Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a smoother experience next time!

10/10 Excellent

Dennis

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Property Is nice I do wish the bathroom was bigger but overall nice hotel
Stayed 1 night in Apr 2024
Response from Hotel Management Team on May 6, 2024
Hey CitizenDennis, Glad to hear you enjoyed our property! We'll take note of your feedback about the bathroom size – after all, comfort is key. Thanks for choosing to stay with us, and we hope to see you again soon for another enjoyable stay!

8/10 Good

Olivia Rodríguez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Keila, Miami

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
small cozy room
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on May 6, 2024
Hey CitizenKeila,Sounds like you found your little slice of coziness! Sometimes, it's the small spaces that feel the most like home. We're glad you felt comfortable during your stay, and we hope to welcome you back for more cozy vibes in the future!

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern and hip…small room but everything u need…well a coffee maker would have been good….the breakfast for 20$ extra well worth it….very friendly staff
Stayed 4 nights in Apr 2024
Response from Hotel Management Team on May 6, 2024
Hey CitizenCharles,Sounds like you got the full modern and hip experience! A small room with all the essentials – maybe just missing that coffee maker to kickstart your mornings? But no worries we have coffee downstairs to give you that caffeinated kickstart you're looking for. Glad breakfast made up for it, right? and of course, our friendly staff are always here to make your stay as pleasant as possible.

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything)) Nice hotel and staff
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on May 6, 2024
Hey CitizenSmauel,What a delight to hear! We're thrilled you loved everything about your stay, from our hotel to our wonderful staff. Can't wait to welcome you back for more fantastic experiences in the future!

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great - compact but so well-designed that the small size was no problem! The lights, blinds, etc. are controlled from an iPad, and you can change the color and ambiance. Very cool. The area itself is close to good areas, but it kind of a boring couple of blocks (but not dodgy). Metro very close, but getting an Uber from this location was hit or miss. About a 25min walk to museums, capitol buildings, etc.
Stayed 4 nights in Apr 2024
Response from Hotel Management Team on May 6, 2024
Hey CitizenKathryn!Sounds like you had a "tiny but mighty" room experience! Who knew compact could be so chic? Controlling lights and blinds with an iPad – now that's what I call living in the future! convenience is the name of the game! Despite the neighborhood's slightly sleepy vibe, it's like the calm before the storm – you're just a stone's throw away from all the action. Thanks for the thorough review, and here's to more colorful stays with us in the future!

10/10 Excellent

Janice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Everything in walking distance,
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on May 6, 2024
Hey CitizenJanice,Sounds like you had the ultimate "walk in the park" kind of stay! With everything conveniently close by, your trip was probably smoother than a catwalk. Can't wait to have you strutting back through our doors for another fabulous stay!

10/10 Excellent

Sheryll D

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I first time staying at your hotel and we enjoyed the atmosphere very much. The only thing is the bath towels were a little hard for my skin, but apart from that everything was perfect. Excellent breakfast as well. We will definitely be back👏😇
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on May 6, 2024
Hey CitizenSheryll,Thank you for choosing to stay with us for the first time! We're thrilled to hear that you enjoyed the atmosphere and had a pleasant experience overall. We'll make a note about the bath towels. Delighted that you also loved our excellent breakfast! We can't wait to welcome you both back for another fantastic stay.

8/10 Good

Griffin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on May 6, 2024
Hey CitizenGriffin,Your feedback is truly appreciated! Rest assured, we are committed to creating a positive atmosphere and ensuring your comfort throughout your stay. We're already looking forward to your next visit for more memorable experiences!

8/10 Good

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy to the National Mall and all the museums and easy 10 minute walk to The Wharf which was great. Good breakfast on offer - I was especially grateful that this included a proper flat white- not the regular drip that is so awful. WiFi was very spotty though and the first night I could not access the internet at all - a concern given I had work to do. Reception on the phone was also quite spotty and I had to leave the building a couple of times so the person on the other end could clearly hear me. Other than that, a clean hotel and helpful staff which I appreciated. This has nothing to do with the hotel but given the location, I am mystified, why are there no good cafes with good coffee nearby? (Starbucks but that definitely cannot be described as good coffee)
Stayed 4 nights in Apr 2024
Response from Hotel Management Team on May 6, 2024
Hey CitizenLynda,Looks like you had the full D.C. experience – from museum-hopping to Wharf-wandering! We're thrilled our breakfast, especially the proper flat white, fueled your adventures. Apologies for the WiFi rollercoaster ride and the phone reception's disappearing act – we'll work on our disappearing acts next! As for the coffee conundrum, we also offer coffee for a better brew. Despite the ups and downs, we're glad you found our hotel spick and span, with a staff ready to save the day. Can't wait to have you back for round two – this time with smoother internet and hopefully, some café magic!

10/10 Excellent

Ana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great experience. Staff is friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on May 6, 2024
Hey CitizenAna,Glad to hear you had a fantastic experience! Our staff is all about spreading those good vibes and making sure you feel right at home. Thanks for the thumbs up, and we can't wait to welcome you back for more great times!

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good. Modern, friendly, conveniently located
Stayed 4 nights in Feb 2024
Response from Hotel Management Team on May 6, 2024
Hey CitizenOlga,Sounds like you hit the jackpot with your stay! Modern vibes, friendly faces, and a location that's as convenient as your favorite smartphone app – what more could you ask for? Thanks for the rave review!

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff !!
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on May 6, 2024
Hey CitizenMary,Glad to hear you loved our team! They're like the superheroes of hospitality, here to save the day with their amazing service. Thanks for the shoutout!

10/10 Excellent

Melode

Stayed 1 night in Mar 2024

10/10 Excellent

Yossf

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good hotel to stay for a weekend, great location as it near the national mall and the wharf
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on May 8, 2024
Hey CitizenYossf,Sounds like you've found the perfect spot for a weekend getaway! With its prime location near the National Mall and the Wharf, you're right in the heart of all the action. Thanks for sharing your experience, and we hope to welcome you back for another fantastic stay soon!

8/10 Good

Hua-fen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like its location. I don’t like the room it may suitable for some one but it is not my type.
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on May 6, 2024
Hey CitizenHua-FenLocation check! Room vibes, not so much. It's like finding the perfect pair of shoes, they might look great on someone else, but if they don't fit your style, it's a no-go. We get it! Hopefully, we can find give it another try for a great fit!

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and clean
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on May 6, 2024
Hey CitizenRay,Quiet as a library and clean as a whistle – we love it when our guests appreciate the peaceful vibes and pristine surroundings. Thanks for the kudos, and we'll keep up the good work!

6/10 Okay

Melissa

Stayed 2 nights in Apr 2024

6/10 Okay

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Really liked the general vibe and the staff was great. Walkable and safe area. Excellent breakfast and mocha. DOWNSIDE is no water pressure, seems like shared ventilation as there were several times that the room was invaded by smoke from another room. Also got locked in the very nicely appointed gym. Need to fix the pressure and add a phone to the gym.
Stayed 6 nights in Apr 2024
Response from Hotel Management Team on May 8, 2024
Hey CitizenRebecca,Glad to hear you enjoyed the overall vibe and received great service from our staff! It's wonderful that you felt safe and found the area walkable. Our breakfast and mocha surely hit the spot! However, we're sorry to hear about the water pressure issues and inconvenience caused by the shared ventilation. Your feedback is crucial for us to address these concerns promptly. We'll work on fixing the pressure and improving ventilation to ensure a more comfortable stay for all guests. Thanks for bringing these matters to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a smoother experience next time!

10/10 Excellent

Iyaimi, Miami

Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew An

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great location! Staffs were very nice and kind. Definitely will stay here again.
Stayed 4 nights in Mar 2024
Response from Hotel Management Team on May 6, 2024
Hey CitizenAndrew,Thanks a bunch for the glowing review! We're thrilled you enjoyed our hotel and our top-notch location. Our staff will be walking on air after hearing your kind words. Can't wait to welcome you back for more CitizenM memories!

4/10 Poor

Charlene M

Disliked: Cleanliness
The rooms were so small and not a lot of choice for food.
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on May 8, 2024
Hey CitizenCharlene,We're sorry to hear that the room size didn't meet your expectations. While our rooms may be cozy, we strive to make them comfortable for our guests. We'll take your feedback into consideration as we continue to improve our accommodations. Regarding food options, we'll explore ways to enhance our offerings to provide more variety for our guests. The Wharf nearby offers a variety of dining choices within a convenient walking distance. We hope this provides an alternative for your dining needs during your next stay. Thank you for sharing your thoughts, and we hope to have the chance to exceed your expectations in the future.