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HOKUTEN NO OKA Lake Abashiri Tsuruga Resort

4.0 star property
Upscale resort with 2 restaurants and full-service spa

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for HOKUTEN NO OKA Lake Abashiri Tsuruga Resort

Exterior detail
In-room safe, desk, blackout drapes, free WiFi
Exterior
Deluxe Japanese Western Style Room (Non Smoking) | In-room safe, desk, blackout drapes, free WiFi
Buffet
Reviews
9.0

Wonderful

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • BarBarBar
  • Pet friendlyPet friendlyPet friendly
  • Air conditioningAir conditioningAir conditioning
  • Parking includedParking includedParking included

Explore the area

Map
159 Yobito, Shari, Abashiri, Hokkaido, 099-2421
  • Popular LocationTokyo University of Agriculture5 min drive
  • Popular LocationAbashiri Prison Museum8 min drive
  • Popular LocationAbashiri Port11 min drive
  • AirportMemanbetsu (MMB)12 min drive

Most relevant reviews

ExperimentalCarousel

4/10 Poor

Pluses: 1. The best thing about this hotel is the dinner buffet, included in the price. It was exceptional. There was a...
Roxana
Jun 2, 2023
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Room options

View all photos for Deluxe Japanese Western Style Room (Non Smoking)

Deluxe Japanese Western Style Room (Non Smoking) | In-room safe, desk, blackout drapes, free WiFi

Deluxe Japanese Western Style Room (Non Smoking)

10/10 Exceptional

Highlights

Air conditioning
Heating
Kitchenette
Refrigerator
HDTV
Blackout drapes/curtains
Toilet with electronic bidet
Shower/tub combination
  • 624 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for IZUBA Villa, Non Smoking (Self-Serve Grill Dinner & Breakfast Box Included)

In-room safe, desk, blackout drapes, free WiFi

IZUBA Villa, Non Smoking (Self-Serve Grill Dinner & Breakfast Box Included)

Highlights

Deck/patio
Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 560 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for IZUBA Villa with Treehouse, Non Smoking (Self-Serve Grill Dinner & Breakfast Box Included)

In-room safe, desk, blackout drapes, free WiFi

IZUBA Villa with Treehouse, Non Smoking (Self-Serve Grill Dinner & Breakfast Box Included)

Highlights

Furnished patio
Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 560 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for IZUBA Villa with Treehouse, Non Smoking (In Room Dinner & Breakfast Box Included)

In-room safe, desk, blackout drapes, free WiFi

IZUBA Villa with Treehouse, Non Smoking (In Room Dinner & Breakfast Box Included)

Highlights

Deck/patio
Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 560 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking | View from room

Deluxe Twin Room, Non Smoking

8.9/10 Excellent

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Renovated in 2010
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 398 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking | In-room safe, desk, blackout drapes, free WiFi

Twin Room, Non Smoking

9.3/10 Wonderful

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Style Room, Non Smoking

Japanese Style Room, Non Smoking | View from room

Japanese Style Room, Non Smoking

9.1/10 Wonderful

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Blackout drapes/curtains
Toilet with electronic bidet
Shower/tub combination
Deep soaking bathtub
  • 377 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for IZUBA Villa, Non Smoking (In Room Dinner & Breakfast Box Included)

In-room safe, desk, blackout drapes, free WiFi

IZUBA Villa, Non Smoking (In Room Dinner & Breakfast Box Included)

Highlights

Deck/patio
Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 560 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Japanese Western Style Room (Non Smoking)

Japanese Western Style Room (Non Smoking) | In-room safe, desk, blackout drapes, free WiFi

Japanese Western Style Room (Non Smoking)

8.6/10 Very Good

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Renovated in 2010
Blackout drapes/curtains
Toilet with electronic bidet
Shower/tub combination
  • 376.7 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Japanese Western Style Room with Private Open-Air Bath (Non Smoking)

Japanese Western Style Room with Private Open-Air Bath (Non Smoking) | In-room safe, desk, blackout drapes, free WiFi

Japanese Western Style Room with Private Open-Air Bath (Non Smoking)

10/10 Exceptional

Highlights

Balcony or patio
Air conditioning
Heating
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Separate bathtub and shower
  • 614 sq ft
  • Mountain view
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Yu No Za Japanese Western Style Room

In-room safe, desk, blackout drapes, free WiFi

Yu No Za Japanese Western Style Room

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Twin Room

In-room safe, desk, blackout drapes, free WiFi

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Room

In-room safe, desk, blackout drapes, free WiFi

Japanese Western Style Room

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Japanese Room

Bathroom | Free toiletries, hair dryer, slippers, electronic bidet

Japanese Room

  • Sleeps 4
  • 4 Twin Futons

View all photos for Annex Yo Za Shitsu Contemporary Japanese Modern Twin Room With Shower Booth

In-room safe, desk, blackout drapes, free WiFi

Annex Yo Za Shitsu Contemporary Japanese Modern Twin Room With Shower Booth

  • Sleeps 2
  • 2 Twin Beds

View all photos for Ko no Za Japanese and Western style Room with Private Open-air Bath

In-room safe, desk, blackout drapes, free WiFi

Ko no Za Japanese and Western style Room with Private Open-air Bath

  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for [IZUBA] Villa

In-room safe, desk, blackout drapes, free WiFi

[IZUBA] Villa

  • Sleeps 4
  • 4 Double Beds

View all photos for [IZUBA]Villa with Treehouse

In-room safe, desk, blackout drapes, free WiFi

[IZUBA]Villa with Treehouse

  • Sleeps 4
  • 4 Double Beds

Deluxe Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Abashiri

Located in Abashiri, HOKUTEN NO OKA Lake Abashiri Tsuruga Resort is in the suburbs and in a regional park. Abashiri Prison Museum and Pierson Memorial Museum are local landmarks, and the area's natural beauty can be seen at Abashiri Quasi-National Park and Lake Abashiri. Museum of Northern Peoples and Yokoyama Fruit Farm are also worth visiting. Spend some time exploring the area's activities, including golfing, whale-watching, and boat tours.
Visit our Abashiri travel guideOpens in a new window
View more Resorts in AbashiriOpens in a new window

What's nearby

  • Lake Abashiri - 14 min walk
  • Abashiri Lake View Ski Resort - 4 min drive
  • Tokyo University of Agriculture - 5 min drive
  • Abashiri Prison Museum - 8 min drive
  • Abashiri Port - 11 min drive

Getting around

  • Yobito station - 13 min walk
  • Memanbetsu Airport (MMB) - 12 min drive

Restaurants

  • 東京農業大学オホーツクキャンパス 第1食堂 - 7 min drive
  • レストラン 綾 - 9 min drive
  • レストラン 詳 - 8 min drive
  • すき家 - 8 min drive
  • 灯々 - 1 min walk

About this property

HOKUTEN NO OKA Lake Abashiri Tsuruga Resort

Upscale resort in a regional park
Free self-serve breakfast, an indoor mineral hot spring (onsen), and shopping on site are just a few of the amenities provided at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort. Treat yourself to spa services, such as a facial, a body treatment, or a massage. Be sure to enjoy breakfast and dinner along with Japanese cuisine and garden views at the two on-site restaurants. In addition to a library and laundry facilities, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Free train station pick-up, bike rentals, and hot springs on site
  • An electric car charging station, a front-desk safe, and concierge services
  • Guest reviews say good things about the helpful staff and overall condition
Room features
All 80 rooms feature comforts such as air conditioning, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Toilets with electronic bidets, free toiletries, and hair dryers
  • HDTVs with digital channels
  • Refrigerators, coffee/tea makers, and heating

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 9:00 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • BAMBI
  • COTA
  • JOUMON
  • TOU TOU

Things to do

  • Bicycle rentals
  • Books
  • Full-service spa
  • Hot springs
  • Karaoke
  • Library
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • In a regional park

Full-service spa

  • 4 treatment rooms
  • Body treatments
  • Couples treatment rooms
  • Facials
  • Hot springs
  • Indoor mineral hot springs (onsen)
  • Massage
  • Outdoor mineral hot springs (onsen)
  • Shared men and women areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator

More

  • 1 building
  • 9 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Towels

Entertainment

  • LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Please contact the property in advance if arriving after 7:30 PM in order to arrange dinner service.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of JPY 3300 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: JPY 3300 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property

Property is also known as

HOKUTEN NO OKA Lake Abashiri Tsuruga
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort
HOKUTEN NO OKA Tsuruga
HOKUTEN NO OKA Tsuruga Resort
HOKUTEN NO OKA Tsuruga Resort
HOKUTEN NO OKA Lake Abashiri Tsuruga
HOKUTEN NO OKA Tsuruga
Resort HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Abashiri
Abashiri HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Resort
Resort HOKUTEN NO OKA Lake Abashiri Tsuruga Resort
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Abashiri
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Resort
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Abashiri
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Resort Abashiri

Frequently asked questions

Is HOKUTEN NO OKA Lake Abashiri Tsuruga Resort pet-friendly?

Yes, this resort allows dogs (limit 2 total) with a maximum weight of up to 22 lbs per pet. There's a fee of JPY 3300 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

As of Jun 3, 2024, prices found for a 1-night stay for 2 adults at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort on Jun 16, 2024 start from $217.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

Self parking is free at this property.

What time is check-in at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

Check-in start time: 3 PM; Check-in end time: 7:00 PM. Late check-in is available during limited hours.

What time is check-out at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

Check-out is at 10 AM.

Where is HOKUTEN NO OKA Lake Abashiri Tsuruga Resort located?

Situated in a regional park, this spa resort is within a 15-minute walk of Abashiri Quasi-National Park and Lake Abashiri. Abashiri Lake View Ski Resort and Tokyo University of Agriculture are also within 3 mi (5 km). Yobito station is 13 minutes by foot.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 133 out of 233 reviews" "
Rating 8 - Good. 75 out of 233 reviews" "
Rating 6 - Okay. 15 out of 233 reviews" "
Rating 4 - Poor. 6 out of 233 reviews" "
Rating 2 - Terrible. 4 out of 233 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property. Service was excellent. Dining offered many delicious options for both Eastern and Western palates.
Stayed 1 night in Aug 2023

4/10 Poor

Roxana

Traveled with family
Disliked: Staff & service, property conditions & facilities
Poor service & housekeeping. Great dinner.
Pluses: 1. The best thing about this hotel is the dinner buffet, included in the price. It was exceptional. There was a large variety of meat, seafood, vegetables, starches, and desserts. The grilled beef was fantastic. It was butter soft, and almost melted in your mouth. 2..The rooms are clean and spacious and have an understated elegant classic feeling typical of Japanese esthetics. Minuses: 1. Service here is mediocre. The staff seems like they’re just going through the motions, without a true spirit of omotenashi. 2. The bathroom felt very old (not classic), maybe dating to the 1980s. Turning one of the knobs in the bathroom sink provided no water at all — how can the maids not notice this and report it? Do they not clean the sink? 3. The room: desperately need blackout curtains, especially since the sun rises at 345am! It was so bright we could not sleep. Just awful. 4. We found a dirty pair of reading glasses someone had left behind on the nightstand. How can housekeeping miss this? Overall: This was probably once a phenomenal resort. It could be again, with some updating, better maintenance and better service. But in its current state, it’s mediocre and overpriced. Come for the dinner, not the room.
Stayed 1 night in May 2023

10/10 Excellent

Wen Ping, Rowland Heights

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and friendly

10/10 Excellent

Heather Anne, Iskandar Puteri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with everything you need. you need a car to get into Abashiri but the hotel is really high quality. The real log fire in the lounge in the evening is perfect.
Stayed 1 night in Feb 2023

8/10 Good

CHI HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Ahreum

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are super kind, nice facilities and room is super fancy with a reasonable price! I will definitely visit this hotel again someday! Thank you! You are the best hotel in Hokkaido ;) Ahreum

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Onsen Retreat
Amazing property in a small town, which was made even more spectacular in winter. The property offers a courtesy shuttle to pick you up from Abashiri station, as it is a ways away from any station. Only word of caution is to check the shuttle schedule on the website as the station is extremely small, which not much near by. The property itself has a beautiful onsen, divided by gender, with an indoor and outdoor bath. There is also a hot stone room, and a sauna. The dinner was wonderful and they provided options for vegetarians, if necessary. There is also a juice and tea area, and you can roast marshmallows by the fire inside. There is also a foot bath located outside, which is very enjoyable, however the walk can require a bit of courage during the winter nights ;)
Stayed 1 night in Feb 2020

10/10 Excellent

Cheuk Sum Jackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Mieko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice resort hotel. Hot spring. Sauna and everything for you to enjoy your relaxed vacation. The food is also very nice!
Stayed 1 night in Feb 2020

8/10 Good

Siu Kei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to Stay
It was received warm welcome from front office staff. It less variety of dinner buffet whereas good in breakfast buffet. The onsen facilities are good in terms of spacious and sufficient shower as well as hv sauna.
Stayed 1 night in Dec 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious resort but bathroom needs sprucing up
Having stayed with the Tsuruga group of resorts before, I had high expectations of this resort. We stayed there for 3 nights and had the suite with private hot springs on the first night - it was as expected, a fantastic experience. We took 2 deluxe rooms for the second and third night and we were disappointed with the extremely small bathroom/toilet. The deluxe rooms themselves were bigger than the average room so no issue with that - it's just the bathroom/toilet. I never expected something like this so it was a bugbear for us. It was a tight squeeze for one person in the bathroom and thank goodness we visited the onsen nightly and we actually had our bath there instead. I will not give up on the Tsuruga resorts - they are known for their service, hospitality and luxury. They just need to do something about the bathroom/toilet. Other than that, it was a good stay with good food. There's even a self-service laundry that one can use for free (just need to purchase detergent). Location is quiet but I wished it did overlook Lake Abashiri but the greenery was good too.
Stayed 1 night in Jun 2019

10/10 Excellent

HOONSIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Awesome place. I spent three nights here. You can enjoy hot spring with great scenery in your room. Also, the hotel offers free breakfast/dinner/ramen/bar coupon if you stay 2nd floor (the floor for inside hot spring rooms) Overall nice hotel with appropriate price range. Staffs are not overly kind and it was good enough. Lounge/library/bar/music room are very cozy!
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2018

10/10 Excellent

wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service overall Friendly English speaking staff Beautiful lounge and reception area Good rooms
Stayed 1 night in May 2018

8/10 Good

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location. Unique amenities in the hotel. There is one thing I don’t like is they charge onsen tax (¥150/pax) on check-out, whether u use it or not and this onsen charge was not informed when u check in.

8/10 Good

JJK, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality stay
Everything is of quality.
Stayed 1 night in Sep 2017

8/10 Good

Dickson, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, But Where Is the Lake?
Nice generally, food was very good for our half board stay. Despite leaving usual requests like non smoking room high floor with lake/sea views, this family of four was given a smoking room, partially deordourized, on the third floor with hardly any view of the lake, as I recalled the booking was on one with lake view. The room was also right in front of the lift lobby. This was the most expensive room that I booked for or Hokkaido trip, and one reward night was used to cover in part the hotel charge. It was kind of disappointmentfor the room, but we liked the hotel very much, the hot bath, live music play over dinner, entertainmentareas, free coffee corner, and many more to commend (except.the room that we were given)
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
We stayed at a room with private onsen on 2/F. The room was beautiful. The staff who took care of us was friendlay. Buffet dinner and breakfast were both excellent. Really enjoyed our stay.
Stayed 1 night in Jul 2017

10/10 Excellent

Victor, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful front counter , good water front.
Best hotel in our trip. Feel relax. Stay again if visit next time.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE
GOOD
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
Nice place to stay
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a comfortable stay but come with the price tag

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our trip very much.