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关于基韦斯特北部 24 酒店的点评

4 out of 5
基韦斯特北部 24 酒店
3820 North Roosevelt Boulevard, Key West, FL

点评

7.2

还可以

10 分 - 超赞。504 条好评,共有 1465 条点评" "
8 分 - 还可以。356 条好评,共有 1465 条点评" "
6 分 - 一般。246 条好评,共有 1465 条点评" "
4 分 - 很差。201 条好评,共有 1465 条点评" "
2 分 - 糟糕。158 条好评,共有 1465 条点评" "

7.4/10

清洁度

7.6/10

员工和服务

7.4/10

服务设施

7.2/10

住宿条件和设施

7.4/10

环保

点评

4/10 很差

Saiping

2022 年 6 月入住 2 晚

4/10 很差

JIN

2022 年 5 月入住 1 晚

6/10 一般

Nicole

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
When I took a shower, I found out that there was no shampoo, no shower water for the conditioner, I called four times, waited an hour for it to be delivered, and was very angry
2022 年 2 月入住 1 晚
24 North Hotel Key West Team 于 2022 年 2 月 24 日 的回复
Hi Nicole, Sincere apology for your experience, we are looking at the matter.

8/10 还可以

Qing

2022 年 1 月入住 1 晚

10/10 超赞

Mary

满意:清洁度、员工和服务、住宿条件和设施
It was great!
2024 年 5 月入住 5 晚

10/10 超赞

Jake

满意:清洁度、员工和服务、住宿条件和设施
We enjoyed our stay :)
2024 年 5 月入住 4 晚

6/10 一般

Roxanne

满意:员工和服务
I did not like being put in a room where the A/C vent or compressor was not working properly. The employee did try to make it right by offering hotel credit since I used a third party to book my room.
2024 年 5 月入住 2 晚

10/10 超赞

SUSAN,Dallas

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed the pool and bar!
2024 年 5 月入住 3 晚

8/10 还可以

Kerry

满意:清洁度、员工和服务、服务设施、住宿条件和设施
They could use better body wash & shampoos. Also, notify the customers about the specific drink options for the shuttle. Besides that, the staff is A1! The property is well kept, and the breakfast is good. I would definitely stay at 24 North Key West again!
2024 年 5 月入住 2 晚

6/10 一般

Scott

与家人出行
满意:服务设施,员工和服务
2024 年 5 月入住 1 晚

10/10 超赞

Jose

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Jose Rafael treated us excellent. The facilities are excellent.
2024 年 5 月入住 4 晚
Customer Service 于 2024 年 5 月 28 日 的回复
Jose, it's wonderful to hear that Jose Rafael provided excellent service. The team at 24 North Hotel Key West is thrilled to know you enjoyed the facilities. We look forward to welcoming you back soon!

4/10 很差

Monique

与配偶出行
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
1st room had blood all over carpet. Took pictures and they said they were going to upgrade which didnt matter just wanted a clean room. 2nd room had stains all over carpet. Did want to deal with switching again so we layed towels down to cover spots. Pool was very clean and beautiful. Front desk was also helpful.
2024 年 5 月入住 1 晚

8/10 还可以

Valerie,LORDS VALLEY

与配偶出行
满意:住宿条件和设施,员工和服务
Overall it was decent, just some minor complaints. Hotel room was okay but not what I reserved. What they say is ocean view is exaggerated, it’s across the highway through trees and poles, and not easily accessible (have to cross 4 lanes of traffic with no crosswalk). Pool was nice and food was good at toasted coconut, but no other real restaurant on the property. Lobby was beautiful and property was clean. Difficult pulling out of the parking lot, especially left which is where most attractions are. At the same time it was peaceful not having so many people around all the time (except when the neighbor hotel was blasting dance music for hours on the weekend). Staff was courteous.
2024 年 5 月入住 5 晚
Customer Service 于 2024 年 5 月 26 日 的回复
Valerie, thank you for sharing your thoughts. It's great to hear you enjoyed the pool and the food at the Toasted Coconut. The team is pleased you found the lobby beautiful and appreciated the cleanliness of the property. We're glad our team members were courteous during your stay. We appreciate your feedback and hope your next visit will be even better.

10/10 超赞

Thea Suzy

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Jose at the front desk was amazing.
2024 年 5 月入住 3 晚
Customer Service 于 2024 年 5 月 28 日 的回复
Thea, thank you for your wonderful feedback! The team at 24 North Hotel Key West is thrilled to hear about your positive experience with Jose. We look forward to your next visit!

10/10 超赞

Lety,Miramar

满意:住宿条件和设施,清洁度
Comfortable
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 25 日 的回复
Lety, thank you for sharing your thoughts. The team at 24 North Hotel Key West is glad to hear that you found your stay comfortable. We're looking forward to welcoming you back soon.

10/10 超赞

javier

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The best. Love it
2024 年 5 月入住 2 晚
Customer Service 于 2024 年 5 月 22 日 的回复
Javier, thank you for your wonderful feedback! The team at 24 North Hotel Key West is delighted to hear that you had such an enjoyable stay. We're looking forward to welcoming you back!

8/10 还可以

Michael,West Palm Beach

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We have stayed before and it was a little quieter. This time there were individuals that were drinking a bit too much and made it uncomfortable for others around the pool and premises.
2024 年 5 月入住 2 晚
Customer Service 于 2024 年 5 月 21 日 的回复
Michael,Thank you for choosing to stay with us again at 24 North Hotel Key West. We appreciate your feedback. We're glad you enjoyed your return stay overall. Your comments about the pool area will certainly be noted. We hope to welcome you back under more peaceful circumstances in the future. Safe travels!Best regards,24 North Hotel Key West

10/10 超赞

Heber

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
They offer shuttle service to downtown and the on site pool and bars were great. A friendly staff of employees made our visit a pleasure.
2024 年 5 月入住 3 晚
Customer Service 于 2024 年 5 月 21 日 的回复
Heber, thank you for highlighting the convenience of the shuttle service and the enjoyment you found at the pool and bars. The team at 24 North Hotel Key West is delighted that they could make your visit a pleasure. We're looking forward to welcoming you back!

10/10 超赞

Leon Mc

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel
2024 年 5 月入住 3 晚
Customer Service 于 2024 年 5 月 16 日 的回复
Leon, thank you for your kind words! The team at 24 North Hotel Key West is thrilled to know you enjoyed your stay. We're looking forward to welcoming you back!

10/10 超赞

Luzbella

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
The best location! Very clean 5 ⭐️
2024 年 3 月入住 1 晚

10/10 超赞

hector

满意:清洁度、员工和服务、服务设施、住宿条件和设施
great receptionist from hungary
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 14 日 的回复
Hector, we're thrilled to hear you had a phenomenal experience at 24 North Hotel Key West! Your positive words about our receptionist from Hungary truly reinforce our dedication to providing top-tier service. We look forward to welcoming you back in the future.

10/10 超赞

Maylen

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Me gustó
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 13 日 的回复
Maylen, es maravilloso saber que disfrutó de su estadía en 24 North Hotel Key West. Esperamos darle la bienvenida nuevamente durante sus futuros viajes.

6/10 一般

Donna

与家人出行
满意:员工和服务
不满意:清洁度
The lobby, pool areas are nice. The rooms definitely need remodeling, they are old. Carpet dirty, old furniture, elevators don’t have a/c and carpet very dirty. Personnel at front desk very nice.
2024 年 5 月入住 5 晚
Customer Service 于 2024 年 5 月 13 日 的回复
Donna, thank you for your candid comments. It's pleasing to hear that you found our lobby and pool areas up to your liking. Also, your kind words about our front desk team members are much appreciated. However, we regret to hear about your concerns regarding the condition of the room and its furnishings. These are areas we're actively seeking to improve. Similarly, we acknowledge your note on the elevators, and this will be attended to. Your feedback is invaluable in helping us enhance guest experiences in the future.

8/10 还可以

Holly

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 12 日 的回复
Holly, it's wonderful to hear that you had a pleasing stay at 24 North Hotel Key West. Your satisfaction is our motivation to maintain our quality of service. We appreciate your feedback and truly hope that we can look forward to welcoming you back in the future.

10/10 超赞

Nurys

满意:住宿条件和设施,员工和服务
Very nice staff especially front desk thank you
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 12 日 的回复
Nurys, we're delighted to hear your positive feedback about 24 North Hotel Key West. It's wonderful that our front desk colleagues were able to make your stay enjoyable. Your thanks will be passed along to them. We look forward to welcoming you back soon.

10/10 超赞

Roger

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 5 月入住 4 晚

10/10 超赞

David

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 8 日 的回复
David, it's delightful to hear that you had a positive experience at 24 North Hotel Key West. We appreciate your succinct yet encouraging feedback. We hope to see you again in the near future!

8/10 还可以

Guy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is nice it would have been nice if they would have offered a complimentary upgrade like it is stated when you book with Expedia but overall very nice hotel and pool would have been nice if had free parking though
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 5 月 8 日 的回复
Guy, thank you for your positive review. It's great to hear you enjoyed your stay at 24 North Hotel Key West, highlighting our delightful pool. While we endeavor to fulfill all possible upgrades, their availability is not always certain. As for parking, we strive to provide a variety of services that create value for our guests. We look forward to welcoming you back in the future.

4/10 很差

ssinpei

与家人及幼儿出行, 商务旅客
It’s okay but not worth this price to stay in key west
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 5 日 的回复
It's unfortunate to hear that your expectations were not fully met during your stay. We consistently strive to offer competitive rates in line with the market and the amenities we provide. We appreciate your feedback as it affords us the opportunity to better improve our offerings and guest experience.

10/10 超赞

Joshua

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Liked the views room was great unique
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 4 日 的回复
Joshua, we're thrilled to read that you enjoyed the scenic views and found your room at 24 North Hotel Key West to be wonderful and distinctive. Thank you for sharing your experience. We hope to welcome you back soon for another memorable stay.

8/10 还可以

Alex

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 4 日 的回复
Thank you for this lovely rating, Alex!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at 24 North Hotel Key West. We'd like to share an even better experience with you soon.

8/10 还可以

Cheng,Ottawa

满意:清洁度、员工和服务、住宿条件和设施
It is good.
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 4 日 的回复
Cheng, thank you for your feedback. We're glad you enjoyed your stay at 24 North Hotel Key West. We strive to provide an enjoyable experience for our guests, and we're looking forward to welcoming you back in the future.

10/10 超赞

Linda

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
we liked the use of the sister hotels. The only thing we missed was a hot tub, especially after a long trip.
2024 年 4 月入住 3 晚
Customer Service 于 2024 年 5 月 3 日 的回复
Linda, we're thrilled to hear you appreciated the shared amenities with our sister properties at 24 North Hotel Key West. It's something our guests often find delightful. We note your suggestions about the hot tub and will keep them in mind for future improvements. We look forward to welcoming you back after your future travels. Safe journey!

10/10 超赞

John

商务旅客
满意:清洁度、服务设施、住宿条件和设施
Very clean and reasonably priced
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 2 日 的回复
John, thank you for choosing 24 North Hotel Key West and sharing your positive feedback. We pride ourselves on maintaining cleanliness and offering value for money. We hope to welcome you back in the future.

6/10 一般

Brian

团体旅客
满意:员工和服务
Cold water inoperative in bathroom sink, dirty walkways to room
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 5 月 2 日 的回复
Brian, we regret to hear about the difficulties you encountered with your bathroom amenities and the cleanliness upon arrival at your room. We're dedicated to maintaining a high standard of cleanliness and functionality throughout the entire premises. It appears that we did not meet your expectations in that regard, and for that, we're sincerely sorry. Rest assured that we're taking immediate action to address your concerns. We would appreciate the opportunity to host you again in the future and provide an improved experience.

10/10 超赞

Jorge

2024 年 4 月入住 2 晚
Customer Service 于 2024 年 5 月 2 日 的回复
Thank you for sharing, Jorge!At 24 North Hotel Key West, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

6/10 一般

Adrienne

与家人出行
不满意:员工和服务
The pool was nice
2024 年 4 月入住 7 晚
Customer Service 于 2024 年 5 月 2 日 的回复
Adrienne, it's delightful to hear that you appreciated our pool. We always aim to provide a comfortable and relaxing experience for our guests at 24 North Hotel Key West. We hope to have the chance to serve you again for an even more enjoyable stay next time!

10/10 超赞

Lisandra

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 5 月 2 日 的回复
Lisandra, thank you for leaving a perfect review score for 24 North Hotel Key West. We're thrilled to know your stay was enjoyable. We're all set and looking forward to welcoming you back in the near future.

10/10 超赞

Loren,Dallas

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
There is a $ 50-a-night resort fee and $200 for incidentals that have to be paid when you arrive at the hotel. I didn't know this and wasn't very prepared. It may have been a small print I missed. The hotel isn't fancy but clean and quiet. It is part of Rooster Row, meaning you can use the amenities at the Gates, Hilton, and Mariott. The hotel is located in New Town. They have a roundtrip shuttle to Old Town for $5 a person. Runs on the hour. The shuttle is a 15-minute ride. The shuttle ticket you can use to get a free drink at the Gates pool bar before you use the shuttle. The above are some of the things I didn't know before I arrived. I like that the hotel is away from the hustle and bustle of the Old Town. I would stay here again. All the staff at the pool bars were so nice. The front reception staff were nice, but I wish they told me all I stated above.
2024 年 4 月入住 4 晚
Customer Service 于 2024 年 5 月 2 日 的回复
Loren, thank you for taking the time to share your experience at 24 North Hotel Key West. We appreciate your feedback about the resort fee and incidentals, and agree that transparency is important in providing a comfortable stay.We're overjoyed to hear that you appreciated the tranquility of our location and our unique features, like being part of Rooster Row - and the convenience of our shuttle service to Old Town. We're especially glad to hear the positive interactions you had with our team members by the pool bar.Your feedback regarding communication at the front desk is valued. It's fundamental to ensure our guests have all the necessary information for a fulfilling stay.It's great to know that you'd consider staying with us again, and we're looking forward to welcoming you back on your next visit to Key West.

8/10 还可以

Marie

2024 年 4 月入住 2 晚
Customer Service 于 2024 年 5 月 20 日 的回复
Thank you for the 4/5 rating, Marie!We are excited to see that you had an enjoyable experience at 24 North Hotel Key West. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

4/10 很差

Antonio

与配偶出行, 商务旅客
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The whole room needs to be updated. Rug full of stains, hair left from previous occupants.
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 30 日 的回复
Antonio, we appreciate your insights regarding your recent stay. It's disheartening to learn about your experiences with the room's conditions. Please know that maintaining cleanliness and ensuring all areas are up-to-date are important to us. Your feedback has been noted and will be used to review our services. Thank you for your input.

8/10 还可以

Alejandro

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 1 日 的回复
Alejandro, it's wonderful to hear that your stay at 24 North Hotel Key West left a positive impression. We sincerely appreciate your rating and hope to welcome you back in the future for an even better experience!

6/10 一般

Anel

与家人出行
Average
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 4 月 30 日 的回复
Thank you for taking the time to share your feedback, Anel.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

6/10 一般

amber

与配偶出行
满意:服务设施,员工和服务
Rooms need updating, mattress uncomfortable
2024 年 4 月入住 3 晚
Customer Service 于 2024 年 4 月 29 日 的回复
Amber, thank you for sharing your experience. We recognize some aspects of your stay weren't entirely satisfactory. We continually work towards modernizing our accommodations and enhancing the comfort of our bedding. We believe these improvements will enable guests to enjoy an even better experience next time.

4/10 很差

richard

Zero house keeping whole stay. Had to go to desk every night for towels
2024 年 4 月入住 3 晚
Customer Service 于 2024 年 4 月 28 日 的回复
Richard, we regret to hear about the issues you faced concerning the replenishing of amenities and housekeeping during your stay. We generally pride ourselves on our committed team members who take great care of guest needs. It seems we did not meet your expectations in this case. Rest assured, we have taken note of your feedback and will review our service procedures. We genuinely value your patronage and hope for another opportunity to provide an improved experience.

8/10 还可以

Jerome

满意:清洁度、员工和服务、住宿条件和设施
Good value for money.
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 27 日 的回复
Jerome, thank you for your review. We're delighted to hear that you found 24 North Hotel Key West to be a great value. We strive to offer competitive rates whilst maintaining the quality of our offerings. Looking forward to welcoming you back for another stay.

8/10 还可以

Tami

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is well maintained. The pool area, gym, lobby, and outdoor bar were all immaculate. The rooms are a little dated, but very clean. Our waterfront view was partially obstructed, so I feel that is not worth the upgrade in price. The inside bar never seemed to be open. Front desk staff was friendly. The shuttle into downtown Key West was wonderful. However, I do wish the return shuttle ran later than 10:30 pm. We still had to pay for an Uber each night.
2024 年 4 月入住 3 晚
Customer Service 于 2024 年 4 月 26 日 的回复
Tami, it's wonderful to know you enjoyed the cleanliness and services at 24 North Hotel Key West. We appreciate your observations regarding the view and the hours of operation for our inside bar and shuttle service. We're always aiming to improve our offerings for our guests. Thank you for considering our team members friendly and for mentioning our well-maintained areas. Your feedback is valued and we hope to welcome you back in the near future.

8/10 还可以

Cynthia

2024 年 4 月入住 1 晚
Customer Service 于 2024 年 5 月 15 日 的回复
Cynthia,Thank you for your positive rating of 24 North Hotel Key West. We're glad you enjoyed your stay. We hope to welcome you back soon!

10/10 超赞

wissam

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice clean hotel
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 26 日 的回复
Wissam, it's great to hear that you appreciated the cleanliness of 24 North Hotel Key West. We strive to maintain a pristine environment for our guests and we're glad we delivered. We look forward to welcoming you back for another enjoyable stay.

4/10 很差

Lahcen,Boston

与家人及幼儿出行, 与家人出行
不满意:服务设施
over charge, price not worth it .same night they were charging way less for the same room I had. Not professional
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 25 日 的回复
Lahcen, it's regrettable to hear about your concerns regarding the room rates. Ideally, pricing varies based on several factors and fluctuates according to demand to ensure fairness. We also aim for professionalism at all times and it's unfortunate to know that your interaction might not have reflected this commitment. We do appreciate your feedback, as it allows us to identify areas for improvement and serve you better in the future.