6/10 Okay
Celena
Traveled with family
Jun 3, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The sink would leak a lot of water every time it was turned on. We informed the hotel of this within the first hour of arriving but they said all the other rooms were booked and if we wanted to change the next day we’d have to check out at check out time and wait hours to check into a different room. The leaking was fixed on the fourth night of our stay. The safe was also broke and the tv remote did not work but the remote was replaced. The hotel did accommodate our request for extra towels and provided a small reimbursement for the leaking sink. The beds were comfortable and the location is great. If you want to be able to walk to Broadway shows it is the most affordable option but be prepared… the bar and hotel lobby is also not as it appears in the pictures (most of the bar has been removed) and the shuttle service is by a third party provider and the times they provide are not always accurate. With all that being said I would still consider staying again due to the location and price but Central Park Hotel and Element seemed to have good prices in a similar area so they may be worth checking into.
Celena
Stayed 4 nights in May 2024