8/10 Good
Thomas
Jun 2, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED the customer service! I was their for 4 days/3 nights & EVERY single person on your staff during that time, provide 5 star service! From the valet, to the front desk, to the bar staff, to the restaurant staff, all class acts! And, your gym, was PHENOMENAL! All the essential equipment need to stay in shape, & they were clean & working. Now, for the reasons I didn't give it a perfect rating: Despite getting a non-smoking room, there was still the lingering smell of smoke. while it wasn't enough to ruin my visit, it was still persistent enough to make me aware of it. Lastly, my shower only had one glass partition to keep the water from hitting the floor. It seemed to me it was on purpose & not an error, or unsolved problem. I didn't understand that design, & I didn't enjoy having to use towels (besides the one they provide as a mat of sorts) to keep me from slipping & falling. But, otherwise, it was an excellent experience & very worth the value!
Thomas
Stayed 3 nights in May 2024