Really Bad Experience, I booked at Grand Oasis and got sent to SENS which is avery poorly hotel.
Not to mention hotel wanted to charge me an extra 12,000 Mexican Pesos because my Daughter was 13 but when I booked the hotel was 12.
Thank you Expedia for Moving out of there within 30 min. Expedia did a great job moving me and my family to a way better hotel
Christian
2024 年 5 月入住 6 晚
4/10 很差
Fernando Antonio De
与家人及幼儿出行
2024年05月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
They did not checked us in at the grand oasis palm. They checked us in the Sense next to it. I had paid a little more to stay at the grand oasis palm but they said they are all one. If I knew they are the same I should have opted in for the cheaper price.
Fernando Antonio De
2024 年 5 月入住 5 晚
10/10 超赞
Vanessa Guadalupe Valdivia
2024年05月29日
满意:清洁度、员工和服务、住宿条件和设施
Todo excelente
Vanessa Guadalupe Valdivia
2024 年 5 月入住 4 晚
10/10 超赞
Lydia
与家人出行
2024年05月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great here
Lydia
2024 年 5 月入住 3 晚
6/10 一般
Stephanie
与家人出行
2024年05月25日
满意:清洁度、员工和服务、服务设施
We liked the staff they were very helpful.
What we didn't like is that staff on front desk was not very helpful, we got better information from the waiters, coffee maker was broken, the tv control was not working. Food from the buffets was not good
Stephanie
2024 年 5 月入住 4 晚
8/10 还可以
Gladis Cecilia
与家人及幼儿出行, 与家人出行, 与配偶出行, 团体旅客
2024年05月25日
满意:住宿条件和设施,清洁度
It was a very nice property. Nice view. And cleanliness was great.