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The Royal Sonesta Chicago Downtown

4.0 star property
Riverfront Chicago hotel in Downtown Chicago with 24-hour fitness

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for The Royal Sonesta Chicago Downtown

Exterior
Exterior
Exterior
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Lobby
Reviews
9.0

Wonderful

Popular amenities

  • BarBarBar
  • Pet friendlyPet friendlyPet friendly
  • Parking availableParking availableParking available
  • 24/7 front desk24/7 front desk24/7 front desk
  • Free WiFiFree WiFiFree WiFi
  • Gym
The price is $227
$297 total
includes taxes & fees
Jun 30 - Jul 1

Explore the area

Map
71 E Wacker Dr, Chicago, IL, 60601
  • Popular LocationChicago Riverwalk1 min walk
  • Popular LocationMichigan Avenue2 min walk
  • Popular LocationMillennium Park7 min walk
  • AirportChicago, IL (ORD-O'Hare Intl.)40 min drive
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Room options

View all photos for Deluxe Room, 1 King Bed, City View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Family)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 King Bed (Family)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 780 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Royal)

Fridge, coffee/tea maker

Superior Suite, 1 King Bed (Royal)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 960 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing) | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed (Columbus)

Fridge, coffee/tea maker

Studio, 1 King Bed (Columbus)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 500 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, 1 King Bed, River View

Fridge, coffee/tea maker

Superior Suite, 1 King Bed, River View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 960 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (State)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Superior Suite, 1 King Bed (State)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 1500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (State, King, Roll-in Shower)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom, Accessible (State, King, Roll-in Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Separate bedroom
  • 1500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Lasalle, King, Hearing Accesible)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom (Lasalle, King, Hearing Accesible)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Separate bedroom
  • 960 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (State, Hearing)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Superior Suite, 1 King Bed (State, Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 1500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Michigan, King, Hearing Accesible)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Suite, 2 Bedrooms (Michigan, King, Hearing Accesible)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
2 bedrooms
  • 1700 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, Accessible (Royal, Tub)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Premier Room, 2 Queen Beds, Accessible (Royal, Tub)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 500 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed, Accessible

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Premier Room, 1 King Bed, Accessible

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, Accessible (Royal, Roll-In Shower)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Premier Room, 2 Queen Beds, Accessible (Royal, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 2 Queen Beds, River View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Premier Room, 2 Queen Beds, River View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 500 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed, Accessible (Royal, Tub)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Premier Room, 1 King Bed, Accessible (Royal, Tub)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, Accessible (Royal, Roll-In Shower)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Premier Room, 2 Queen Beds, Accessible (Royal, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 2 Queen Beds, Accessible (Royal, Hearing)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Premier Room, 2 Queen Beds, Accessible (Royal, Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 500 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed, River View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Premier Room, 1 King Bed, River View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (LaSalle)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Superior Suite, 1 King Bed (LaSalle)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 960 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Skyline)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed (Skyline)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 1500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 960 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 780 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio, 1 King Bed, Accessible (Columbus, Roll-In Shower)

Fridge, coffee/tea maker

Superior Studio, 1 King Bed, Accessible (Columbus, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Fitness)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 King Bed (Fitness)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 780 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Hearing)

Fridge, coffee/tea maker

Superior Suite, 1 King Bed (Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 960 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Refrigerator
Plasma TV
Hypo-allergenic bedding
  • 450 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 500 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, City View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Accessible

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, Multiple Beds, Accessible

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 1700 sq ft
  • Sleeps 5
  • 2 King Beds

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The price is $166
$195 total
includes taxes & fees
Jul 4 - Jul 5
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About the neighborhood

Chicago

Located on a river, The Royal Sonesta Chicago Downtown is in Downtown Chicago, a walkable area in Chicago with good shopping. Michigan Avenue and Navy Pier are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Millennium Park and Grant Park. Looking to enjoy an event or a game? See what's going on at Soldier Field or McCormick Place. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
Visit our Chicago travel guideOpens in a new window

What's nearby

  • Chicago Riverwalk - 1 min walk
  • Michigan Avenue - 2 min walk
  • Millennium Park - 7 min walk
  • Grant Park - 16 min walk
  • Navy Pier - 4 min drive

Getting around

  • Randolph-Wabash Station - 4 min walk
  • Millennium Station - 6 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 40 min drive

Restaurants

  • LH Rooftop - 3 min walk
  • The Royal Sonesta Chicago Downtown - 1 min walk
  • Sweetwater Tavern and Grille - 3 min walk
  • Base Bar - 2 min walk
  • Cerise - 2 min walk

About this property

The Royal Sonesta Chicago Downtown

Hotel near Chicago Riverwalk
Located close to Michigan Avenue and Millennium Park, The Royal Sonesta Chicago Downtown provides a bar, a 24-hour gym, and a business center. The on-site American cuisine restaurant, Hoyt's American Tavern, offers breakfast, lunch, dinner, and happy hour. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Valet parking (surcharge), ATM/banking services, and a ballroom
  • A porter/bellhop, concierge services, and 18 meeting rooms
  • An elevator, a 24-hour front desk, and tour/ticket assistance
  • Guest reviews speak well of the breakfast, central location, and helpful staff
Room features
All 381 individually furnished rooms feature comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the comfortable, spacious rooms at the property.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • 37-inch plasma TVs with premium channels
  • Wardrobes/closets, refrigerators, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 58 per night)
  • Valet parking on site (USD 75 per night)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hoyt's American Tavern

Things to do

  • 24-hour gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16,000 square feet of conference space
  • 18 meeting rooms
  • Business center

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (32 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 1 building
  • 39 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • 37-inch plasma TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 30 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for wireless internet in public areas: USD 0.00 per day (rates may vary)
  • Self parking fee: USD 58 per night
  • Valet parking fee: USD 75 per night
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Chicago Grand Wyndham
Wyndham Chicago Grand
Wyndham Chicago Grand Riverfront
Wyndham Grand Chicago Riverfront
Wyndham Grand Riverfront
Wyndham Grand Chicago Riverfront Hotel
Wyndham Grand Riverfront Hotel Chicago
71 Hotel Chicago
Hotel 71 Chicago
Wyndham Grand Riverfront Hotel

Frequently asked questions

Is The Royal Sonesta Chicago Downtown pet-friendly?

Yes, The Royal Sonesta Chicago Downtown allows pets (limit 2 total). There's a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at The Royal Sonesta Chicago Downtown?

As of Jun 3, 2024, prices found for a 1-night stay for 2 adults at The Royal Sonesta Chicago Downtown on Jun 30, 2024 start from $227.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Royal Sonesta Chicago Downtown?

Self parking is available for USD 58 per night. Valet parking is available for USD 75 per night.

What time is check-in at The Royal Sonesta Chicago Downtown?

Check-in start time: 4 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Royal Sonesta Chicago Downtown?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is The Royal Sonesta Chicago Downtown located?

Located in Downtown Chicago, this hotel is steps from Chicago Riverwalk and Michigan Avenue. Millennium Park and Grant Park are also within 1 mi (2 km). Randolph-Wabash Station and State Station are within a 5-minute walk.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1363 out of 1931 reviews" "
Rating 8 - Good. 316 out of 1931 reviews" "
Rating 6 - Okay. 123 out of 1931 reviews" "
Rating 4 - Poor. 63 out of 1931 reviews" "
Rating 2 - Terrible. 66 out of 1931 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

May

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

4/10 Poor

Azeem

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Disappointing Check-In Experience with Unprofessional Staff!!! I recently stayed at The Royal Sonesta Chicago Downtown Hotel and had a very disappointing check-in experience, which set a negative tone for my entire stay. The duty manager named Miss Kayshell in particular, was unprofessional and lacked basic courtesy. She seemed irritated by my questions and offered no solutions. Her attitude was condescending, and she made no effort to expedite the process or make me feel valued as a guest. The front desk employee named Miss Diamond was equally unhelpful. She appeared to be poorly trained and lacked the knowledge necessary to handle even simple requests. There is only one good thing happened and that was a front desk lady named Alex who was truly a gem of a person she not only acknowledged our concerns and disappointment but also tried to resolve within her own capacity. Thank you Alex Overall, the lack of professionalism and basic customer service skills displayed by both the duty manager and the other front desk employee was unacceptable. This experience left me feeling unwelcome and frustrated, and it significantly marred my stay at the hotel. I hope the management takes serious steps to address these issues and improve their staff training and customer service standards. Until then, I cannot recommend this hotel to anyone looking for a pleasant and hassle-free stay.
Stayed 2 nights in May 2024

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 5 nights in May 2024

2/10 Terrible

Munish

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is undoubtly great but Disappointing Check-In Experience with Unprofessional Staff!!! I recently stayed at The Royal Sonesta Chicago Downtown Hotel and had a very disappointing check-in experience, which set a negative tone for my entire stay. The duty manager named Miss Kayshell in particular, was unprofessional and lacked basic courtesy. She seemed irritated by my questions and offered no solutions. Her attitude was condescending, and she made no effort to expedite the process or make me feel valued as a guest. The front desk employee named Miss Diamond was equally unhelpful. She appeared to be poorly trained and lacked the knowledge necessary to handle even simple requests. There is only one good thing happened and that was a front desk lady named Alex who was truly a gem of a person she not only acknowledged our concerns and disappointment but also tried to resolve within her own capacity. Thank you Alex Overall, the lack of professionalism and basic customer service skills displayed by both the duty manager and the other front desk employee was unacceptable. This experience left me feeling unwelcome and frustrated, and it significantly marred my stay at the hotel. I hope the management takes serious steps to address this issue and improve their staff training and customer service standards. Until then, I cannot recommend this hotel to anyone looking for a pleasant and hassle-free stay.
Stayed 2 nights in May 2024

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the property overall and where it was located. Staff were friendly and overall super satisfied
Stayed 5 nights in May 2024

10/10 Excellent

Kaitlin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was *amazing.* I was celebrating my boyfriend’s birthday. They made us feel SO at home and welcome.
Stayed 2 nights in Feb 2024

10/10 Excellent

Arshdeep

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff & great location. The best stay ever!!!
Stayed 3 nights in May 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a fantastic location! Great staff, very warm and friendly
Stayed 9 nights in May 2024

10/10 Excellent

Parker

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice room, clean and convenient
Stayed 1 night in May 2024

10/10 Excellent

Sirada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received an upgrade to a river view room on a very high floor. Couldn’t be happier! The room is modern and clean. The view is spectacular. It is probably the most beautiful view you could get compared to other hotels along the river. All level of staff are amazing! We will definitely stay at Sonesta Downtown again.
Stayed 2 nights in May 2024

10/10 Excellent

Dave

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a top notch hotel! The rooms are spacious and clean, and the views are amazing!
Stayed 5 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was extremely helpful, the rooms were comfortable and clean.
Stayed 2 nights in May 2024

8/10 Good

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Yuze Liu, Cambridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in May 2024

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had called ahead of my stay & talked to Crystal about helping me make our stay memorable as it was my sister’s first visit to Chicago. She was wonderful & when we arrived we found we had a beautiful room on the 29th floor with the very best view. The location & then the wonderful aroma of the lobby are great. Check-in was easy with Melanie at the front desk & housekeeping services excellent (thank you Hernandez). Everything was perfect - with the small exception of the bathroom barn door.
Stayed 5 nights in May 2024

10/10 Excellent

Gloria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay. Great location& staff professional and friendly!
Stayed 1 night in May 2024

10/10 Excellent

Yondra, Fort Wayne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Royal Sonesta Downtown Chicago is gorgeous. Once I stepped in the lobby, I was amazed with the design. The front desk staff was delivered great customer service. I stayed for 3 nights, the room was immaculate and cozy, with beautiful view of Chicago River.
Stayed 3 nights in May 2024

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in Feb 2024

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is amazing! Easy access to everything! Only thing that brought it down was the TRUMP building across the street. We wanted a river view (which was beautiful) except for the DIRECT view of that awful building!
Stayed 3 nights in May 2024

10/10 Excellent

Tiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Close walk to theater district. Amazing views of the city. Was able to get in our room early, and staff was very friendly.
Stayed 1 night in May 2024

10/10 Excellent

Brent Alan, Lake Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time at the Chicago property and it was an awesome experience.
Stayed 3 nights in May 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024

General hotel information

Reasons to Book
Property Cleanliness & Nearby Parking
Check-In Time
4:00 PM
Check-Out Time
11:00 AM
Star Rating
4.0