6/10 Okay
Tina
Traveled with partner
Jun 14, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room and the grounds are fabulous. My husband and I truly enjoyed our stay in the room. We did, however, have a huge issue with the staff. Our reservation was ruined by the agent who checked us in and not confirming with the day staff that they extended our reservation another night. Because of this, while we were at my nieces graduation, the staff went into the room and removed all of our items from the room. They never called us. They never let us know that this was happening and they just removed everything. When my husband and I returned from the graduation, we could not get in our room and we went to the desk to ask why. We were treated with hostility and ignorance, and handed our items in a big plastic bag. They had taken all of my clothing and threw it into a suitcase with a water cup that had spilled all over my clothes. we were absolutely devastated.
I demanded a refund, worked through Expedia who confirmed the refund with them.
I have never in the 35 years of traveling have had a staff go in and physically remove all of my items from the room with never mentioned to me. It was absolutely a violation of my privacy.
Tina
Stayed 1 night in Jun 2024