Ratings based on 559 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Old Spanish charm

Posted May 28, 2015
Hotel is only a few blocks from all the activity. Wouldn't stay anywhere else in Albuquerque. The restaurant food is very good, the grounds are beautiful and kept clean. They have happy hour every weekday with reasonable prices and free appetizers. THe rooms are spacious and the bed was comfortable. They also offer a free tour of Old Town Saturday mornings. All in all, I would recommend this hotel to tourists visiting New Mexico.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Very nice hotel except for the 2am brawl

Posted May 26, 2015
The wedding reception/ keg party from the courtyard wrapped up around 1am and apparently moved to the 5th floor. Went from noisy to violent in short order. People screaming and furniture being knocked over. Apparently the fighting left the rooms and spilled out into the hallway right in front of my room. Took forever for the police to arrive and once they did, the noise and conflict went on for at least another hour. No attempt was made by the hotel management to make things right with even a breakfast voucher at Garduno's or anything else other than a curt apology. Such a nice hotel should have had this under control much quicker. The cockroaches in the tub and sink found at check-in didn't instill a lot of confidence in the cleanliness of the room although, everything else appeared to be cleaned well. Garduno's was amazing as always and the staff there was excellent. Would stay here again but, the hotel needs to focus more on the comfort and security of the guests and less on functioning as a night club/ event center.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

Good location

Posted May 25, 2015
Pros: The views were good. Close to things to do. The staff was very nice and informed.
Cons: They did not replace things like coffee mugs, stir sticks and sugar,we did get another packet of coffee. Ice machine broken. Had to ask for a fridge
Location: Historic Old Town, restaurants, shuttles and walking tours of the city.
The hotel is within walking distance of many of the historic sites in Albuquerque. No matter which side of the hotel you stay on there are some incredible views.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma

A nice getaway experience!

Posted May 11, 2015
Pros: Central location, ambiance, restaurant/bar, room.
Location: Museums and Old Town vendors within a short walk...also many fine restaurants.
This was my first time to stay here. Such a great location in Old Town and close to downtown Albuquerque and I-40. Has "Old New Mexico" feeling with modern rooms many with views. Pretty courtyards and nice restaurant and bar. A real sense that you've been away. This will be my "go to" hotel in the area in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ambiance a plus

Posted May 6, 2015
Great location; good food; the cleaners could improve.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Posted May 5, 2015
Pros: Staff; location to old town.
Location: Great location close to Old Town area.
Early check-In; courteous and helpful staff (esp. front desk); good dinner in hotel restaurant (la Plazuela); nice room with scenic balcony and comfortable bed. Overall a good place to stay in Alburquque.
3 out of 5
by A verified travelerfrom Tucumcari, NM

Elegant but not Contemporary

Posted May 4, 2015
Pros: there is a classic elegance of the hotel so dont expect fancy new gizmos.
Cons: a box of tissue for the room, and updated bath tub.
Location: near old town and zoo great location off Interstate.
Overall you can tell it is a nice hotel but it is lacking Bathroom modifications the room does not even come with a box of tissue.
5 out of 5
Recommended
for Everyone
by A verified traveler

We had a wonderful experiance

Posted Apr 28, 2015
The staff was amazing!! I lost my drivers license at the zoo so I was afraid I was gonna have a problem when I checked in, the staff was very friendly and assured me that there was no problem they also provided us with a map of old town and pointed out to the family friendly restaurants would definitely stay there again on my next visit
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
Pros: Classic New Mexico design of hotel was lovely. Easy walking distance to the Old Town, for strolling shops and restaurants.
Nice building, staff, location and breakfast. Room could be larger, but it met our needs.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Lovely hotel in the heart of The Old Town

Posted Apr 19, 2015
Location: A great base for a Breaking Bad fan!
Spent 5 nights here recently, and the facilities were excellent. The staff (particulary Matt on Reception) were extremely friendly and helpful. I hope to be back one day!