Hotel Arenal Lodge Reviews

Our experience was both positive and negative. The travel distance is a little further than most hotels. Once you reach Arenal Lodge, you will go up a 10 minute driveway. One BIG NEGATIVE was the WIFI was horrible - never worked! Lots of guests were complaining and nobody did anything about it! Once arriving, the staff provided us with a fruit drink at the reception. The staff member was very courteous by showing us the map and giving us all the details. We really appreciated that. While waiting there was a person who worked there (tour guide!) named Jessie. She was friendly and polite. She provided us with numerous ideas and options that we could do. HOWEVER, I want to make sure this is clear. I went back to the hotel room and called the places that she provided and found that they were significantly cheaper if I bought them directly with the excursions. She left out some key details. Our room was nice. Everything was unplugged (I'm sure they are trying to conserve energy - but things like the fridge could have been turned on for guests that were arriving) The microwave did NOT work & the coffee pot did NOT come with complimentary coffee. Once you get to the place … you really don't want to go back down the hill.. Also, for dinner I asked for a side salad - they said they didn't have one - but then offered it to the table beside us! FOR THE COMPLIMENTARY BREAKFAST - We arrived at 9 AM and there was NO FOOD - HUGE DISAPPOINTMENT. The pools were great

Randonnées plus ou moins faciles, cascade, ponts suspendus, tyrolienne proches. La Fortuna très facile d'accès en voiture, diner super au Soda Visquez.

Didn't have the proper clothes for the climate but there was a lot to do in the area. The grounds are beautiful, the hotel really nice, friendly staff. Stayed there for 6 days and it was really relaxing.

Très bel endroit. Paysage magnifique avec la vue sur le lac et le Volcan Arenal

The view was absolutely incredible, but the beds were insanely uncomfortable. The food was horrible and you're so far out of the way, it's hard to get to a town to get more food.

The hotel was interesting being in the rain forest high on the mountain, the hotel had a view of Arenal Volcano, in which we could not see, because it always had cloud formation around the top of it. We stayed in the family suites, in which I think it is better to stay in the junior suites. The dinners at the restaurant was not that good, it was not fresh. I ordered buttered noodle dish, and it was plain noodles, no flavor. We ate at other hotels around the area.

Only there for 2 days, but they were awesome There was some rain so went to nearby hot springs during that time

The view is beautiful, and the grounds are lovely. The trip up to the lodge is quite lengthy, so going off property without a taxi is not an option. The restaurant on the grounds was good, but the same menu was offered every day; some daily specials would be nice. Also, the day i needed to take a shower, there was no water coming from the shower, so I had to wash my hair in the sink. The morning hike with Miguel, an Arenal employee was one of the highlights of our visit.

If you like nature, this is the place for you. No other hotel in the region has the view of Arenal Volcano that this hotel offers. And the hiking trail on the property is one of the best jungle trails. you hike in a wonderful rainforest and the animals are all around you. The tour is free, offered daily and the guide is an excellent naturalist. The restaurant is excellent and from the pool you have unobstructed view of the volcano. Arenal hanging bridges are 5 minutes from the hotel gate. The room are big but spartan. very little closet space, no A/C, no frig, but with a breathtaking view, who cares. Ample parking space but be aware that you have to drive 2 km from the main road up hill on a narrow and twisting road to reach the hotel. Tough drive if its rains, foggy or at night.

Just ok, property is older, some maintenance issues, room was an upgrade, big but musty. Breakfast was very good, restaurant was otherwise overpriced with bland, unremarkable food. Location very isolated. I think i would stay elsewhere next time.