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Reviews of Wildwood Snowmass

3.5 out of 5
Wildwood Snowmass
40 Elbert Lane, Snowmass Village, CO

Reviews

5.4
Rating 10 - Excellent. 116 out of 987 reviews" "
Rating 8 - Good. 170 out of 987 reviews" "
Rating 6 - Okay. 228 out of 987 reviews" "
Rating 4 - Poor. 236 out of 987 reviews" "
Rating 2 - Terrible. 237 out of 987 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Kasey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was overall not very clean. Definitely not what you would expect from a "resort". Even though I pre paid online i still had to pay 100 at check in and another 25 at check out. Also got a parking citation (just a warning) even though i was in one of the lots i was told i could park in because i wasnt given a hang tag. The bed was comfortable but the walls were VERY thin so i could hear every conversation and footstep around me which made it super hard to sleep. The main light in the room didnt work and they dont have anyway to cool the room down except for opening the window so it gets very hot very quick. Besideds that it was nice to be so close to the ski slope and the mall
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Liked: Staff & service
Location location location is the value here. The property and my room were fine (despite all the terrible reviews) unless you’re seeking the bougie Aspen experience. This is a budget hotel by Aspen standards - and you get budget lodging. A room with some dated furniture, an adequate bed, a hot shower, and a TV. But - it’s probably a 100 yard walk to the slopes where it’s a short easy ski down to the Village Express chair. Snowmass Mall is equally close, as was parking. This is the best ski-in ski-out value you’ll find in Aspen. I’ll be back.
Stayed 1 night in Mar 2024

2/10 Terrible

Susan

Traveled with group
Coffee pods didn’t fit into the coffee maker-wrong size/brand Toilet paper holder broken Room decor from the 1970’s and that’s probably the last time it was vacuumed No cups in the room Minimal towels No towels at the hot tub Hot tub was warm not hot so gross and unclean Chairs are wobbly Room next door has a loud noise that sounds like a compressor vibrating or exploding, this happens every hour or so If we had known we were staying in a cut rate hostel we wouldn’t have paid what we paid and would have chosen to stay elsewhere The checkin process was very bad, there was no one at the hotel we had to go to the hotel next door where they then walk back to the slums to do the check in,
Stayed 2 nights in Mar 2024

6/10 Okay

Ross

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Broken toilet Broken door key pad
Stayed 1 night in Mar 2024

8/10 Good

eniko

Disliked: Cleanliness, property conditions & facilities
the wildwood side needs to be remodeled and updated like the viewline side
Stayed 3 nights in Mar 2024

2/10 Terrible

courtney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kelley

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The online reviews were not good but i was familiar with hotel and booked a stay. Jatin at the front desk.was very professional and assisted us with our request. Our room was very comfortable and had excellent views and extremely accessible and convenient for skiing. I just feel that some people will always complain and feel way too privileged. I will return.
Stayed 2 nights in Mar 2024

4/10 Poor

Nicole

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the cheapest property in Snowmass for a reason. We had the worst night sleep we've ever had at a hotel. Loud thumping music played until 1am. Every time I almost fell asleep a mysterious clinking noise rolled through the ceiling at approx 8 min intervals. Loud thunks were heard every 15-20min. The thermostat didn't work and our room was boiling - it capped out at 78 degrees. The toilet had a little leftover poop from the previous tenant. They gave us 2 towels for 3 people. The sheets had tons of little pills that at first I thought were bugs. The good things: The room had some cute, refurbished features. The front desk people were great and got us extra towels and pillows. Parking was very close (though we had to pay for it). The only great thing: Skiing was a 90 second walk from the building. If you stay here, know what you're getting into and bring ear plugs, sauna-level PJs, and plan to spend as little time in the room as you can.
Stayed 1 night in Mar 2024

2/10 Terrible

Zach

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is not as advertised. A hotel in Aspen Snowmass should be nice. The shower in our hotel did not even work.
Stayed 1 night in Mar 2024

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
I never would expect a mousetrap nor open and exposures wires my room. Nor would I expect the room to smell and have the door not be flush to the door frame.. I have stayed and understand these type of places BUT in Snowmass I never would have expected it… let alone a facility to be affiliated with Viewline!
Stayed 3 nights in Feb 2024

6/10 Okay

Olivia

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was misrepresented. The hotel did not look like the pictures. The rooms didn’t have enough towels for showering and the pool. We had to ask for 2 different coffee makers and neither worked. The common area always had leftover food and beverages from the night before out everywhere. The air conditioning was loud in the room. The overhangs in the outside hallway were leaking and then freezing at night causing ice to be everywhere. The room cleanliness was poor, splashes of food and drink all over the wall. There were cigarettes in our window seals. For the amount of money paid, it was not up to standards. However, the staff were kind and helpful.
Stayed 2 nights in Feb 2024

6/10 Okay

Jesus

Stayed 1 night in Feb 2024

2/10 Terrible

Vlado, Redwood City

Traveled with family
Disliked: Property conditions & facilities
Bath tub is falling apart and is not safe to use.
Stayed 2 nights in Feb 2024

2/10 Terrible

Margarita

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Patty

Traveled with group, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff at front desk, 3 parking tickets left on my car, harassed first 3 days about having credit card on file when stay was completely paid for a week.
Stayed 7 nights in Feb 2024

6/10 Okay

Mike

Traveled with family
We got to the check in desk and was told that we had been moved next door. We actually stayed at Viewline. To be honest it was a fantastic spot. It was on the slopes and a nice newer place. It would have nice to know before we arrived.
Stayed 2 nights in Feb 2024

6/10 Okay

Michael

Traveled with group
Disliked: Staff & service, property conditions & facilities
Great location, but this property is in desperate need of updating. Furniture is shabby and from the’70’s. Hot water was intermittent and the front desk was never staffed.
Stayed 2 nights in Feb 2024

2/10 Terrible

Zofia

Traveled with family
Disliked: Amenities
Very dirty Stuff not helping with any problems Didn’t clean room
Stayed 5 nights in Jan 2024

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness
Couldn't turn the heat off and it got up to 84 degrees! It waa way too hot.
Stayed 1 night in Jan 2024

4/10 Poor

Scott

Traveled with family
Liked: Staff & service
Firstly want to say management was great! We had some issues with your room and they took care of us. It is an older property that needs to be updated, but if you are just looking for a place to sleep I’m sure it will do.
Stayed 2 nights in Jan 2024

2/10 Terrible

William

Dirty rooms. Unmade beds. Stained furniture
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Disappointed
It was difficult to check-in, I had to go back and forth from the high end resort to get front desk service. When I finally received service the clerk was nice and forgiving but did not give accurate instructions o. How to get to our room. It took up and down trips and two elevators later to get there. The room did not have a refrigerator as stated it would. Had to call for an ironing board and microwave. You can tell the hotel is from the 1970’s (or older) NOTHING has been upgraded. No working ice machine, expensive vending machines, no working coffee maker, no signs are directions to help, no staff onsite to ask questions. The decor was so old it was very uncomfortable. The HoJo of Snowmass/Aspen! #disappointed
Stayed 2 nights in Jan 2024

4/10 Poor

Tiffany

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The elevator is raggedy and very small. The light in my room didn’t work and my door didn’t shut all the way and I stayed with my toddler. They have no dining area no breakfast and you go door to door looking for your room like a motel but they charge hotel prices. I recommend staying at their newer property Viewline
Stayed 1 night in Jan 2024

4/10 Poor

Casey

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is in horrible shape. IT was the cheapest option in Aspen for a one night emergency stay (almost $350). The room was from 1950. The hallways had missing closet doors. Electrical panels we off hinges. It was terrible. There was a bean bag chair as a piece of furniture. Only one working light in the room, other than the light by the entrance door. And no switch for that light.
Stayed 1 night in Jan 2024

2/10 Terrible

Stacie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run! Don't do it!
This is not a hotel but a run down filthy motel. They don't staff it at all. Everything is run out of the hotel down the street and those employees treat you like a second class citizen. The room smells like mold. The sheets were dirty. I found another persons clothes in the room. The lights didn't work. The heat didn't work. They gave me a half used bottle of conditioner. No shampoo and a half used bottle of lotion. It was so bad we didn't even stay. The location is great. It's too bad every other aspect of this motel is trash.
Stayed 2 nights in Jan 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, property conditions & facilities
No one at check in, difficult to get luggage up to room as you have to walk outside, bedding thin, no extra blankets in room (no one at the front desk to get help from), furniture is tired, stained, chipped. Walls thin, lots of noise (no one at the front desk to inform). Lock on door did not work. One night total was over $500! Not worth it
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and furniture was falling apart. A consistent cold breeze blows in from the door. Our bedding was initially stained and dirty so housekeeping had to come remake the bed. They dont use fitted sheets on the mattress, they also dont have mattress protectors. The sheet situation made the room feel unhygenic.
Stayed 1 night in Jan 2024

2/10 Terrible

Merida

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is employee housing, not a hotel
Had to check in at the nice hotel next door. This is employee housing- people carrying their laundry I the sketchy elevator. Our mini fridge was outside next to the room (broken laying there).
Stayed 1 night in Jan 2024

6/10 Okay

Marni

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Great location and no bed bugs etc as was described on some Google reviews … only issue is we checked out on Thursday and I still haven’t had my incidentals refunded and it’s impossible to contact the hotel via email or telephone (number provided doesn’t work). Need to go via Viewline next door but is taking time.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness
Stayed 4 nights in Jan 2024

2/10 Terrible

Leela

Stayed 3 nights in Dec 2023

2/10 Terrible

Katie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The place: Room only had 2 pillows for 4 people. Had to wait 4 hours for staff to find more. No housekeeping ever visited the room. Sink didn’t work. No toilet paper for the last day, which front desk said they would bring more and never did. One hot tub was broken. You had to jump over caution tape straddling the pool edge to reach the one tub that wasn’t broken. Place was so run down and in major need of updating, or better yet, a demo to level it and start over. The staff: front desk was only open a few hours a day, and were extremely unhelpful. Did not answer the phone at the front desk. Had to visit the neighbor hotel for help. They prioritize the other facility over this hotel. Only good thing is the connivence to the lift. But then you’re stuck eating bar food. 10/10 do not recommend.
Stayed 4 nights in Jan 2024

6/10 Okay

Lisabeth

Traveled with family
Disliked: Staff & service
Don't Let The Pictures Deceive You!
The pictures make this hotel look new and cool, but it is anything but. It is a run down motel, the rooms smell horrible. The beds and furniture are new, and there is ample room for ski gear storage, which was great. The beds are also very comfortable, but overall the place felt like a dump. There is no one at reception, so you have to go to the sister hotel and get someone to walk over and help. The first day we had no soap, shampoo, etc. Then every day the cleaners would remove something strange like the bath mat and not replace it, or all the soaps. Clearly there was no system in place there for cleaning or otherwise. I would not stay there again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sub-par hotel
Our stay was definitely sub-par. Upon arrival to our room, there was zero toilet paper (which was only provided after we asked for it a second time and 2.5 hrs later), no remote control for the tv, the thermostat was set to 90 degrees, the bed frame was falling apart, the door to our room was extremely drafty, and one of the hot tubs didn’t work. We had a pleasant visit here once before this one, but will not be staying here again.
Stayed 3 nights in Jan 2024

2/10 Terrible

Julie Anne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Jonathan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the worst experiences I have ever had at a motel. (Please note this is a motel, not a hotel.). Basic amenities were consistently broken or out of supply. Short staffing was the constant refrain of excuse. But there was no hesitation to take my full payment in exchange for their understaffed, incompetent experience.
Stayed 6 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Jason

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First when arriving the room was not ready. We were told housekeeping was cleaning it. We waited over an hour. Like others we were given a room that was not cleaned properly - soap from prior guests in shower, no towels, not all pillows had pillow cases, room did not have a fridge. This room should be condemned because the tub/shower had gashes in the bottom and rusty bubbled areas on the side of the tub. This was the worst hotel room i have ever stayed in. We are old campers so roughing it is something we are ok with but not when you pay so much for a room. The staff was basically non existent. I agree the appearance is Viewline, who manages this property, does not care to put any money into staff or amenities. It was a real disappointment.
Stayed 3 nights in Dec 2023

10/10 Excellent

Louay

Stayed 1 night in Dec 2023

6/10 Okay

Michele

Liked: Cleanliness, room comfort
Disliked: Staff & service
You need more elevators
Stayed 1 night in Dec 2023

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 7 nights in Dec 2023

6/10 Okay

Pallavi

Traveled with family and small children
Liked: Cleanliness
Stayed 2 nights in Dec 2023

6/10 Okay

Anthony

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Not so good; no towels and soap in the room when we arrived
Stayed 1 night in Dec 2023

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WARNING: This property is likely to be condemned in the very near future. As hundreds of other reviews have pointed out, this property is co-owned by the proprietors of the next door Viewline hotel, who have elected to completely ignore Wildwood. There is no dedicated staff to this property - everything must be done through the Viewline front desk. While the staff there is friendly, it is exceedingly obvious that they have no real interest in the Wildwood hotel. The rooms are all in poor, and often unsafe, condition. Our room had dated, stained, and broken furniture. Basic amenities that were listed on the website such as a refrigerator were missing completely. There were wires running across the room to the baseboard heaters that were spliced together in places, without even so much as electrical tape wrapped around the connections, leaving exposed wiring on a floor that often got wet from drying clothing. The bathtub had large cracks and holes that made it unsafe to stand in, and was most likely causing water damage to the floor underneath. When all of these issues were presented to the staff at Viewline, they agreed to waive the resort fee and refund some of the cost, which was nice, but it was also apparent they were not going to make any effort to actually fix any of the problems. Do not waste your money here. If it weren't for the location, this place would have been torn down years ago.
Stayed 3 nights in Dec 2023