Ratings based on 539 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

Good central hotel

Posted Nov 10, 2014
Pros: Nice friendly staff, nice central location.
Cons: There was only two coffee sachets, which wasn't really enough to get me going in the morning and these weren't replaced when the room was cleaned.
A nice pleasant hotel with helpful staff. The only problem that I had was that after my room was cleaned on the one day my door was not shut properly, therefore anyone would have been able to go in to my room. I informed the desk staff on check out and they were apologetic and made a note to address with staff.
5 out of 5
for Everyone
by A verified travelerfrom Carlow

Would definitely stay there again!

Posted Nov 4, 2014
Pros: From start to finish everything went well
Hotel was so near connecting train from belfast central, Rooms were lovely and spacious, Staff were friendly and helpful, Very near high street aswell.
4 out of 5
for Everyone
by A verified traveler

nice hotel

Posted Oct 28, 2014
Pros: proximity to the city centre
Location: close to city centre, ample pubs and good transport links.
A nice hotel close to the city centre with friendly staff willing to help with all requests.
5 out of 5
for Everyone
by A verified travelerfrom Yorks

Good city-centre spot

Posted Oct 18, 2014
Pros: Location and smart, clean appearance.
Location: Good transport links (including airport by train from railway station two minutes away), plenty of eating and drinking places nearby.
Good, prompt reception; clean room; excellent location for railway and bus stations.
3 out of 5
for Everyone
by A verified travelerfrom scotland

Close to City centre

Posted Sep 25, 2014
Pros: Convenience to City centre
Cons: See above
Location: City our bus stop outside gets you to all places you would lie to see including the Titanic Experience
No dedicated car parking facilities. Have to use pay car park and trundle cases some distance to hotel. Hotel adequate but could use face some face-lift inside. Room a little tired but clean.
5 out of 5
for Everyone
by A verified travelerfrom Sunderland

Great location

Posted Sep 20, 2014
Pros: The friendliness of the staff and the excellent location.
Cons: Maybe a flannel and a shower cap would be useful.
Location: Good location, near the Crowne liquor saloon, one of the oldest pubs in Ireland, next to Opera House, train/bus station. Short walk to shopping area.
Reception staff were very friendly and had good local knowledge of the city and surrounding area. The breakfast was very tasty, with a good selection of cooked food including vegetarian. There was also a nice variety of cereals and breads. The rooms are quite spacious with a powerful over the bath shower. The location of the hotel is great, a couple of minutes from the Europa bus station with access to the shuttle bus from Belfast International airport. Trains can be taken from within the station out to the coast. Also the hop on hop off bus stops right outside and is a good way of getting your bearings so that you can visit all the landmarks with ease.This is a good hotel particularly if staying for a weekend or short stay as you won't need to walk too far to get to most of the attractions.
2 out of 5
by A verified travelerfrom UK

Understaffed and unprofessional

Posted Sep 12, 2014
Hotel has everything you'd expect at this price but is severely understaffed. I arrived in the evening and the woman at reception spent ages apparently moving people around to allocate my room, even though prepaid. Then when my key failed to work - demagnitized without proximity to a phone or other device, mysteriously - found a lone young woman at reception - long line waiting to check in and the phone ringing. Last straw was toilet failed to flush. I called for someone to fix it - a matter of urgency given that I'd just used it - but no-one came. I tried to find the problem and flushed using waste bucket. Had to call again to wake them up to fix it. Seemed like it was being staffed by very inexperienced people - nice enough but too few of them. Having just come from the US the contrast is startling, and dire.
4 out of 5
for Everyone
by A verified travelerfrom galway

good location

Posted Sep 7, 2014
Pros: Comfortable and relaxing stay. Can't praise reception staff highly enough for information and assistance.
Cons: petty but understand why. extremely difficult to operate shampoo dispenser from bath level.
Location: Location excellent plenty to see shops restaurants and bars all very convenient
pleasant stay. good location for city centre, thought slightly misleading distance from Belfast central train station to hotel on foot.
4 out of 5
for Everyone
by A verified travelerfrom R

Nice hotel in perfect location

Posted Sep 5, 2014
Perfect location in the centre of Belfast. Right beside the opera house perfect for a night after theatre which is what I did. Would highly recommend!!
5 out of 5
for Everyone
by A verified travelerfrom Dundalk,Co.louth

Central location, excellent staff and service

Posted Aug 31, 2014
We stayed over for 1 night as we were shopping in Belfast very central location, we had trouble with the key for our door we said it to staff at reception and straight away they gave us an upgrade on our room! The new room was fab and the staff couldn't do enough!!